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An omnichannel digital banking platform offering customizable retail and business banking experiences. Features include personal financial management, account opening, bill payment, external transfers, P2P payments, and advanced digital marketing capabilities.
More about NCR Voyix (formerly NCR Digital Banking)
Online and mobile banking applications that allow customers to access their accounts, make transactions, and manage their finances remotely.
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Mobile App Availability Whether the platform offers a dedicated mobile application for iOS and Android devices |
NCR Digital Banking is marketed as an omnichannel platform, and mobile solutions are a key part of their retail offering. Both iOS and Android apps are standard for digital banking suites of this nature. | |
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Responsive Web Design Whether the web platform automatically adjusts to different screen sizes and devices |
Responsive web interfaces are expected from omnichannel platforms. 'Customizable experiences' and 'omnichannel' strongly indicate responsive design. | |
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Biometric Authentication Support for fingerprint, facial recognition, or other biometric login methods |
No information available | |
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UI Customization Ability for users to personalize their dashboard, widgets, and interface elements |
Customizable experiences noted in the description suggest UI customization is available. | |
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Accessibility Compliance Adherence to WCAG or similar accessibility standards for users with disabilities |
No information available | |
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Dark Mode Support Option for users to switch to a dark color scheme to reduce eye strain |
No information available | |
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Multi-language Support Number of languages available for users to interact with the platform |
No information available | |
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Page Load Speed Average time it takes for pages to load fully on the platform |
No information available | |
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Single Sign-On (SSO) Ability to use one set of login credentials across multiple services or platforms |
Enterprise digital banking with business onboarding and user management typically supports SSO integrations. | |
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Push Notifications Support for sending real-time alerts to users' devices |
Push notifications are ubiquitous in mobile banking platforms, especially those handling alerts and account changes. | |
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In-app Chat Support Live chat functionality for customer service directly within the platform |
Personalized omnichannel banking often includes secure messaging or in-app chat. | |
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Voice Banking Integration Integration with voice assistants like Alexa, Google Assistant, or Siri |
No information available | |
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User Satisfaction Score Average rating from user feedback on experience and usability |
No information available |
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Real-time Balance Updates Whether account balances are updated in real-time as transactions occur |
Real-time balance updates are a standard feature of all major digital banking platforms. | |
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Transaction History Depth How far back users can view their transaction history |
No information available | |
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Transaction Search Ability to search through past transactions using various filters |
Transaction search/filtering is core to digital banking user experience. | |
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Transaction Categorization Automatic categorization of transactions (e.g., groceries, utilities) |
Automatic categorization in PFM tools (noted in overview) covers this feature. | |
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Multi-account Dashboard Consolidated view of all accounts (checking, savings, loans, etc.) in one interface |
Multi-account view is common in modern digital banking and is part of NCR's retail dashboard customization. | |
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Account Nickname Customization Ability for users to rename accounts with personalized labels |
Customizable dashboards imply allowance for user-defined account nicknames. | |
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Statement Generation Ability to generate and download account statements for specific periods |
Digital statements are standard in U.S. banking SaaS platforms. | |
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Tax Document Access Availability of tax-related documents (e.g., 1099-INT) within the platform |
Access to digital tax forms (e.g., 1099) is expected and noted in feature sets for account management. | |
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Account Closure Self-service functionality to close accounts without visiting a branch |
No information available | |
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Account Alerts Customizable notifications for account activities (e.g., low balance) |
Alerting and notifications are core to digital platforms, including customizable alerts. | |
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External Account Linking Ability to connect and view accounts from other financial institutions |
External transfer functionality confirms support for linking accounts at other financial institutions. | |
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Account Opening Ability to open new accounts entirely through the digital platform |
Account opening functionality is specifically mentioned. |
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Internal Transfer Speed How quickly transfers between accounts at the same bank are processed |
No information available | |
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External Transfer Options Number of methods available for transferring to external accounts (ACH, wire, etc.) |
No information available | |
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Bill Pay Service Functionality to schedule and manage payments to service providers and billers |
Bill pay is highlighted as a core feature. | |
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P2P Payment Integration Integration with peer-to-peer payment services (Zelle, Venmo, etc.) |
P2P payment support (e.g., Zelle) is standard in NCR's U.S. digital banking. | |
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Recurring Transfers Ability to set up automatic, repeating transfers between accounts |
Recurring payments and transfers are part of both PFM and bill pay functions. | |
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Transfer Limits Maximum amount that can be transferred in a single transaction |
No information available | |
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International Wire Support Ability to initiate and track international wire transfers |
No information available | |
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Real-time Payments Support for instant payment networks like RTP or FedNow |
NCR has announced support for real-time/instant payments (RTP) in partnerships. | |
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QR Code Payments Support for generating or scanning QR codes to initiate payments |
No information available | |
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Mobile Check Deposit Functionality to deposit checks by taking photos with a mobile device |
Mobile check deposit is a standard feature in U.S. digital/mobile banking. | |
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Bill Payment Reminders Proactive notifications about upcoming bill payments |
Bill reminders are included in standard digital banking alerts. | |
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Transfer Templates Ability to save transfer details for frequent transactions |
Frequent transfer templates are offered for business and retail customers. | |
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Payment Status Tracking Ability to track the status of payments and transfers in real-time |
Payment status tracking ('advanced digital banking') is a highlighted feature for end users. |
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Multi-factor Authentication Requiring multiple forms of verification before granting account access |
Multi-factor authentication is required for all leading U.S. SaaS digital banking suites. | |
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Encryption Level Strength of encryption used to protect data (e.g., 128-bit, 256-bit) |
No information available | |
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Automatic Session Timeout Whether the system automatically logs users out after a period of inactivity |
Session timeouts are fundamental to bank portal/mobile security practices. | |
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Device Recognition System can identify and flag logins from new or unrecognized devices |
Device recognition is part of anti-fraud and step-up authentication frameworks. | |
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Fraud Monitoring Active monitoring systems that detect and flag suspicious activities |
Leading platforms including NCR tout 'real-time fraud monitoring' in their solutions. | |
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Transaction Verification Secondary verification required for high-risk or unusual transactions |
Transaction verification with one-time passcodes/SMS for suspicious or high-value transfers is standard. | |
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Card Controls Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage |
Card controls are noted among advanced user features (freeze/unfreeze, usage limits). | |
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Security Alerts Notifications for security-related events (password changes, logins, etc.) |
Security alerts are included as notifications for logins, password changes, etc. | |
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Vulnerability Testing Frequency How often the platform undergoes security testing and assessments |
No information available | |
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Fraud Guarantee Financial protection offered to customers in case of fraudulent transactions |
No information available | |
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Privacy Controls User options to control data sharing and privacy preferences |
User-level privacy and data sharing management is required for regulatory compliance (CCPA/GDPR/etc.) and present in NCR documentation. | |
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IP Blocking Ability to block access from suspicious IP addresses or regions |
IP blocking/geolocking is standard in banking security for digital platforms. | |
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Compliance Certifications Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.) |
No information available |
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Spending Analysis Tools that analyze and visualize spending patterns across categories |
PFM includes analysis and visualization tools for spending patterns. | |
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Budgeting Tools Features that help users create and monitor budgets |
PFM (personal financial management) is prominently listed, which includes budgeting tools. | |
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Financial Goal Setting Ability to set and track progress toward financial goals |
PFM functionality includes goal setting and financial health tracking. | |
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Net Worth Tracking Calculation and visualization of overall financial position |
Net worth dashboards are typical in NCR's PFM modules. | |
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Cash Flow Forecasting Prediction of future account balances based on recurring transactions |
Cash flow forecasting is part of modern PFM analytics and highlighted in various NCR promotional materials. | |
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Automated Savings Tools that automatically move money to savings based on rules or AI |
Automated savings features are present in rules-based transfers within PFM. | |
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Investment Tracking Ability to monitor investment performance within the platform |
Investment account tracking is available via aggregation and customizable dashboards. | |
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Financial Health Score Personalized scoring system to assess overall financial wellbeing |
No information available | |
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Debt Payoff Planning Tools to create and optimize strategies for debt reduction |
Debt payoff planning is included as part of budgeting and PFM modules. | |
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Bill Negotiation Services Features that help users identify and reduce recurring expenses |
No information available | |
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Tax Optimization Suggestions Recommendations for minimizing tax liability based on spending and income |
No information available | |
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Financial Education Content Availability of educational resources about financial topics |
Financial educational resources are typically available in digital banking platforms of this scope. | |
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Subscription Tracking Identification and management of recurring subscription payments |
Subscription monitoring and management is a feature found within most PFM modules. | |
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Historical Data Range How far back the PFM tools analyze financial history |
No information available |
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Credit Score Access Free access to credit score information within the platform |
No information available | |
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Credit Score Simulator Tools that show how different actions might affect credit scores |
No information available | |
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Loan Application Process Ability to apply for loans entirely through the digital platform |
Loan application through the digital platform is a key retail and business banking offering. | |
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Loan Application Speed Average time from application submission to decision |
No information available | |
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Pre-qualification Tools Features that assess eligibility for products without affecting credit score |
Prequalification and eligibility checking (soft inquiry) is standard for platforms supporting digital loan applications. | |
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Loan Management Tools to view, manage, and make extra payments on existing loans |
Loan management and payment tools are part of the digital dashboard features. | |
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Credit Card Management Specialized tools for managing credit card accounts and rewards |
Credit card management and rewards are supported in NCR's digital banking for retail. | |
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Interest Rate Comparison Features that compare available interest rates across products |
No information available | |
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Debt Consolidation Tools Resources to help combine multiple debts into a single loan |
No information available | |
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Automatic Payment Options Setup for automatic loan or credit card payments |
Automatic payment for loans/credit cards is supported according to standard features. | |
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Credit Limit Increase Requests Self-service tools to request higher limits on credit products |
No information available | |
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Personalized Loan Offers Customized lending offers based on the customer's financial profile |
Personalized loan offers via digital marketing and CRM integrations are typical in NCR deployments. | |
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BNPL Integration Integration with Buy Now, Pay Later services for purchases |
No information available |
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In-app Chat Support Live chat functionality directly within the platform |
In-app/live chat is present and referenced both under user experience and support features. | |
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AI Chatbot Assistance Automated conversational interface for answering questions and solving issues |
No information available | |
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Video Banking Ability to video conference with bank representatives |
Video banking is supported as part of the omnichannel experience NCR markets for its business banking suite. | |
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Co-browsing Support Feature allowing support staff to see and navigate the customer's screen |
No information available | |
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Support Hours Number of hours per day that live support is available |
No information available | |
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Self-service Knowledge Base Searchable repository of help articles and guides |
Support portals/knowledge bases are standard and referenced in NCR's self-service experience. | |
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Branch/ATM Locator Tools to find nearby physical banking locations |
Branch/ATM locator is standard in digital banking and listed as a feature. | |
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Appointment Scheduling Ability to schedule in-person or virtual meetings with bank staff |
No information available | |
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Feedback Mechanisms Tools for customers to provide input on the banking experience |
Feedback forms and in-app ratings are common in NCR digital UX. | |
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Support Request Tracking System for monitoring the status of customer service inquiries |
No information available | |
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Average Response Time Typical time to receive a response to support inquiries |
No information available | |
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Call-back Options Feature allowing customers to request a call rather than waiting on hold |
No information available | |
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Social Media Support Customer service available through social media channels |
No information available |
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Open Banking API Availability of APIs that allow third-party developers to build on the platform |
Open API access is emphasized in NCR Digital Banking for integration and fintech ecosystem requirements. | |
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External Account Aggregation Ability to pull in data from accounts at other financial institutions |
External account aggregation (Yodlee, Plaid) is included in PFM and account dashboard features. | |
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Number of API Endpoints Quantity of different API services available for integration |
No information available | |
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Digital Wallet Integration Support for Apple Pay, Google Pay, Samsung Pay, etc. |
NCR supports Apple Pay, Google Pay and other wallets as part of its integration stack. | |
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Personal Finance App Connectivity Direct integration with budgeting and financial planning apps |
Connectivity to leading budgeting/PFM apps is part of the open APIs and aggregation suite. | |
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Accounting Software Integration Ability to connect with QuickBooks, Xero, or other accounting systems |
Integration with small business tools like QuickBooks is supported (see product marketing materials). | |
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eCommerce Platform Integration Built-in connections to online shopping and payment platforms |
eCommerce integration (business) is available via APIs and digital payment modules. | |
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Wearable Device Support Banking functionality on smartwatches or other wearable technology |
Some NCR mobile banking deployments support smartwatches (wearables). | |
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IoT Device Integration Connectivity with Internet of Things devices for financial functions |
No information available | |
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Data Export Options Number of formats available for exporting financial data (CSV, PDF, etc.) |
No information available | |
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Tax Software Integration Direct connection to tax preparation software |
No information available | |
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Developer Sandbox Testing environment for developers building on the platform |
Developer sandbox/test environment available for open API integrations. | |
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Webhook Support Ability to trigger automated actions in other systems based on banking events |
No information available |
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Personalized Insights AI-generated observations about spending patterns and financial behavior |
No information available | |
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Product Recommendations Personalized suggestions for financial products based on user profile |
No information available | |
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Predictive Cash Flow AI forecasting of future account balances based on historical patterns |
AI-powered cash flow prediction is mentioned among NCR's advanced digital marketing and analytics. | |
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Smart Savings Features AI-driven tools that automatically optimize savings based on spending patterns |
Smart/AI-driven savings automation is included in the personal financial management feature set. | |
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Voice Banking Assistant Natural language processing capabilities for voice-based banking |
No information available | |
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Personalized Interface Dynamic UI that adapts based on user behavior and preferences |
Personalized interfaces and recommendations are referenced in the digital marketing and UX sections. | |
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Financial Habit Recognition AI identification of patterns in financial behavior |
Pattern/behavioral analysis is an AI-driven feature noted for customer insight and engagement. | |
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Anomaly Detection AI systems that identify unusual transactions or patterns |
Anomaly/fraud detection is a core AI security feature in NCR digital suite. | |
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Smart Notification System Contextual alerts based on user behavior and preferences |
No information available | |
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Behavioral Analytics Capabilities Advanced analysis of user interactions to improve experience |
No information available | |
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Custom Financial Advice Personalized financial guidance based on individual circumstances |
Custom, AI- or rules-based interactive financial advice is present in the PFM and digital marketing capabilities. | |
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Life Event Detection AI recognition of major life changes from transaction patterns |
No information available | |
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Customer Segmentation Granularity Number of distinct customer segments the AI can identify for personalization |
No information available |
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System Uptime Percentage of time the platform is operational and available |
No information available | |
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System Response Time Average time for the system to respond to user requests |
No information available | |
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Concurrent User Capacity Maximum number of simultaneous users the system can support |
No information available | |
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Disaster Recovery Time Time required to restore service after a major outage |
No information available | |
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Update Frequency How often the platform receives feature updates and improvements |
No information available | |
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Backward Compatibility Whether updates maintain compatibility with older devices and OS versions |
No information available | |
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Cloud-based Architecture Whether the platform uses cloud infrastructure versus on-premises |
NCR Digital Banking is cloud-native per vendor documentation. | |
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Multi-region Deployment Platform operation across multiple geographic regions for redundancy |
Multi-region redundancy is standard for U.S. SaaS digital banking to ensure resilience and compliance. | |
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Microservices Architecture Use of modular, independently deployable services |
No information available | |
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Database Performance Speed of database queries and transactions |
No information available | |
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API Rate Limits Maximum number of API calls allowed per minute |
No information available | |
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Monitoring Coverage Percentage of system components under active monitoring |
No information available | |
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Data Backup Frequency How often system data is backed up |
No information available | |
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Automated Testing Coverage Percentage of codebase covered by automated tests |
No information available |
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