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MetricStream Operational Risk Management from MetricStream

Provides a comprehensive framework for identifying, assessing, mitigating, and monitoring operational risks. Features include risk assessment tools, key risk indicators (KRIs), loss event management, scenario analysis, control testing, and real-time risk intelligence dashboards for banks and financial institutions.

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Product analysis by function

Operational Risk Management for Risk Management

Platforms for identifying, assessing, and mitigating risks from inadequate processes, people, systems, or external events.
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User Access Controls
(9 Yes /9 Known /10 Possible features)

Data Integrity & Audit Trails
(9 Yes /9 Known /10 Possible features)

Risk & Incident Reporting
(10 Yes /10 Known /10 Possible features)

Risk Assessment & Evaluation
(10 Yes /10 Known /10 Possible features)

Control Management
(10 Yes /10 Known /10 Possible features)

Workflow & Task Automation
(9 Yes /9 Known /10 Possible features)

Reporting & Analytics
(10 Yes /10 Known /10 Possible features)

Integration & Interoperability
(9 Yes /9 Known /10 Possible features)

Compliance & Regulatory Support
(9 Yes /9 Known /10 Possible features)

Risk Notification & Escalation
(9 Yes /9 Known /10 Possible features)

Security & Reliability
(8 Yes /8 Known /10 Possible features)

User Access and Security
(0 Yes /0 Known /12 Possible features)

Risk Identification & Assessment
(0 Yes /0 Known /11 Possible features)

Incident Management & Loss Event Capture
(0 Yes /0 Known /11 Possible features)

Control Management & Testing
(0 Yes /0 Known /10 Possible features)

Action Planning & Issue Remediation
(0 Yes /0 Known /9 Possible features)

Reporting & Analytics
(0 Yes /0 Known /11 Possible features)

Workflow & Automation
(0 Yes /0 Known /9 Possible features)

Regulatory Compliance Management
(0 Yes /0 Known /8 Possible features)

Integration & Interoperability
(0 Yes /0 Known /8 Possible features)

Configuration & Customization
(0 Yes /0 Known /9 Possible features)

Scalability, Performance & Support
(0 Yes /0 Known /10 Possible features)

Operational Risk Management Software for Risk Management

Systems that identify, monitor, and mitigate risks related to internal processes, people, and systems, including incident tracking, control testing, and key risk indicator monitoring specific to pension operations.
More Operational Risk Management Software More Risk Management ...

Risk Identification & Assessment
(9 Yes /9 Known /10 Possible features)

Incident & Event Management
(9 Yes /9 Known /10 Possible features)

Control Management & Testing
(9 Yes /9 Known /10 Possible features)

Key Risk Indicator (KRI) Monitoring
(8 Yes /8 Known /10 Possible features)

Reporting & Analytics
(9 Yes /9 Known /10 Possible features)

Workflow & Task Automation
(9 Yes /9 Known /10 Possible features)

Access Control & Security
(9 Yes /9 Known /10 Possible features)

Integration & Data Exchange
(8 Yes /8 Known /10 Possible features)

Configurability & Usability
(9 Yes /9 Known /10 Possible features)

Audit, Compliance & Regulatory Support
(9 Yes /9 Known /10 Possible features)

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Multi-factor Authentication Requires multiple forms of verification before access is granted to the system.		MetricStream documentation and website state support for multi-factor authentication for enhanced security.
Role-based Access Control Allocation of access permissions based on the user's role in the organization.		Role-based access control is explicitly mentioned in MetricStream ORM documentation and marketing material.
Granular Permission Levels Ability to define very specific access rights at module, data, or transaction level.		MetricStream claims granular access controls down to module/data/transaction level.
Single Sign-On (SSO) Integration Enables users to access multiple applications with one set of credentials securely.		Single Sign-On integration is a standard feature for enterprise deployments.
Audit Trails on Access Changes Automatic logs of all changes made to user permissions and access rights.		Audit trails for permission changes and user access are included in compliance features.
Session Timeout Controls Automatic logoff users after a period of inactivity.		Session timeout controls are mentioned as a standard user security feature.
User Access Review & Certification Periodic verification and re-certification of users’ access rights.		No information available
Failed Login Attempt Monitoring Records and alerts on multiple failed login attempts.		Failed login attempts are monitored; alerts can be configured.
Access Request Workflow Automation Automates the process for users to request and obtain access based on workflows.		Access request workflow and approvals are part of IAM capabilities.
Real-time Access Revocation Ability to revoke user access instantly.		Admins can revoke access permissions in real time.

Comprehensive Audit Logs Detailed records of all system activity, changes, and data edits.		Comprehensive audit logging of all system activity is a core compliance feature.
Immutable Data Storage Ensures data cannot be modified once written, supporting regulatory requirements.		Immutability of data for key records is provided via audit trail and compliance logs.
Change Tracking Granularity Level of detail for every change (field, user, timestamp).		Granular tracking (who/when/what) for changes available in audit trail.
Historical Data Versioning Ability to retrieve and review previous versions of data records.		MetricStream ORM supports review of historic data versions.
Automated Data Backups System automatically backs up critical data on a scheduled basis.		Automated, scheduled data backup is referenced in business continuity materials.
Data Reconciliation Tools Ability to compare and reconcile internal data with external or legacy sources.		The solution supports data reconciliation between internal and external sources.
Tamper Alerts Detection and notification of unauthorized data changes.		No information available
Data Validation Rules Automated checks that validate data input against set business rules.		Automated validation rules are part of the data quality framework.
Digital Signatures Support for cryptographic signing of records or transactions.		Digital signature (e-signature) support is offered in some compliance workflows.
Time-stamping of Transactions Record the exact times for all key user actions.		All critical actions and transactions are timestamped for traceability.

Customizable Incident Taxonomy Ability to define and adjust categories for risk events.		Customizable incident taxonomy is mentioned in reporting/incident modules.
Real-time Incident Reporting Allows users to report incidents as soon as they occur.		System supports immediate/real-time reporting of incidents.
Automated Escalation System can route incidents to the appropriate level of management based on severity.		Automated escalation for incidents and tasks is part of workflow features.
Attachment & Evidence Uploads Allows supporting files to be attached to incident records.		Incident and evidence attachments are supported during issue reporting.
Anonymous Reporting Capability Users can report incidents without disclosing their identity.		Anonymous reporting can be enabled according to MetricStream's compliance features.
Incident Status Tracking Monitor progress of incidents from reporting to resolution.		Users and managers can track the current status and history for each incident.
Root Cause Analysis Tools Built-in methods to help determine why an incident occurred.		Root cause analysis tools are built into the incident investigation module.
Incident Severity Scoring Grading system to quickly assess and prioritize incidents.		Incident severity can be scored/ranked by users or automated rules.
Event Timeline Visualization Timeline view of incident events and steps taken.		Event timeline visualization is available in dashboards and reporting.
Management Commenting & Collaboration Enables managers to comment and collaborate on incident investigations.		Commenting and multi-user collaboration is part of workflows.

Risk Register Management Centralized registry for all identified operational risks.		Centralized risk register management for operational risks included.
Customizable Risk Scoring Matrix Ability to define framework for likelihood and impact scoring.		Customizable risk scoring matrix is a standard configuration.
Bulk Risk Assessment Uploads Import risk assessments in bulk from external files.		Bulk risk assessment uploads (from Excel, CSV) are featured.
Risk Heat Maps Visual representation of risk likelihood versus impact.		Risk heat maps are available in dashboard and analytics.
Key Risk Indicator (KRI) Tracking Monitor and track key operational risk indicators.		Key risk indicator (KRI) tracking is an advertised feature.
Automated Risk Scoring Automatically updates risk scores based on input data and thresholds.		Automated risk scoring based on scenarios/inputs available.
Periodic Review Scheduling Schedule and track completion of risk reviews.		Scheduling of periodic review/assessment is available in workflow modules.
Risk Appetite Setting Configure thresholds for acceptable risk across categories.		Risk appetite and threshold configuration supported per risk type.
Residual Risk Calculation System calculates risk after controls are applied.		Residual risk calculation is shown as part of the risk assessment tools.
Mitigation Action Tracking Track progress of action plans to address operational risks.		Mitigation action plans can be created, tracked, and managed.

Control Library Central repository for all operational controls setup in the system.		Control library/repository is a main feature for banks using ORM.
Control Effectiveness Assessment Facilitates regular evaluation of control performance.		Controls can be periodically assessed and tested for effectiveness.
Automated Control Testing Tools to test controls automatically and record results.		Automated control testing capabilities are available for common controls.
Control Mapping to Risks Ability to link controls directly to risks they mitigate.		Controls can be mapped to specific risks for compliance reasons.
Test Scheduling & Reminders Automated scheduling and reminders for control testing.		Test scheduling and reminders are integrated into task management.
Control Owner Assignment Assign responsibility for specific controls.		Control owner assignment and accountability is configurable.
Control Documentation & Versioning Maintain records and change versions of control documentation.		Documentation/versioning for controls maintained in compliance module.
Automated Alerts for Control Failures Immediate notification if a control test fails.		System can automatically alert users to failed control testing.
Evidence Capture for Control Tests Upload or auto-link evidence for control testing results.		Upload and auto-link control test evidence supported (attachments, logs, etc.).
Key Control Identification Flag critical controls essential to the risk framework.		Key controls can be flagged and managed as critical to framework.

Rule-driven Workflow Engine Automated routing/regulation of processes based on defined business rules.		Rule-driven workflow engine supports process automation (based on business logic).
Automated Notifications Automatic email, SMS, or in-application alerts for tasks and deadlines.		Automated notifications via email or in-app are supported.
Task Assignment Automation Assign tasks to relevant parties based on workflow configuration.		Task assignments can be automated as part of workflow engine.
Calendar Integration Seamless integration with corporate calendars for scheduling reviews, tasks, or meetings.		Calendar integration (Outlook, Google) is listed as a feature for scheduling.
Approval Workflow Customization Define multi-step approvals for key risk processes.		Multi-step approval workflow customization is explicitly available to clients.
Automated Escalation Paths Escalate overdue or critical tasks as per preset rules.		Automated escalation rules for tasks and incidents are standard.
Bulk Task Management Ability to manage and update tasks in bulk.		Bulk update/management of workflow tasks is supported.
Task Completion Tracking Comprehensive tracking of task status and completions.		Task completion tracking is core to the workflow engine.
Template-based Task Creation Create and deploy recurring tasks from templates.		Recurring tasks can be generated from templates.
SLA Enforcement Mechanisms Monitor and enforce Service Level Agreements on process tasks.		No information available

Ad-hoc Report Builder Users can create customized reports using system data.		Ad-hoc/custom report builder available to end-users.
Standard Regulatory Reports Pre-built templates for required compliance and regulatory reports.		Regulatory reporting templates (Basel/SOX, etc.) available.
Dashboard Visualization Visual dashboards providing at-a-glance status of key metrics.		Dashboards are a principal part of the real-time risk intelligence suite.
Export to Excel/PDF/CSV Ability to export reports in multiple standard formats.		Export to Excel, PDF, and CSV is explicitly listed.
Real-time Data Refresh Reports draw from live system data with fast refresh rates.		Reports and dashboards handle real-time/live data refresh.
Drill-down Analytics Click-through for detailed breakdowns of aggregate figures.		Drill-down analytics offered through interactive dashboards.
Scheduled Reports Automate regular report delivery to users and stakeholders.		Scheduled report delivery to users/stakeholders is supported.
Trend Analysis Identify risk trends over time, including seasonality.		Trend analysis across time and risk categories is in analytics suite.
Interactive Visualizations Users can manipulate charts and visuals to slice and dice data.		Interactive data visualization is highlighted in product dashboards.
Data Retention Controls Configure how long historical reports and data are kept.		Data retention period for reports is configurable (compliance).

API Access Secure REST or SOAP APIs for data ingestion and extraction.		API access (REST/SOAP) for extraction and ingestion is stated.
ERP/Core Banking System Integration Seamless transfer of data to/from main banking operational platforms.		ERP and core banking integrations mentioned as part of deployment references.
Single Sign-On (SSO) Support Allows consistent logins across platforms with centralized security.		Single Sign-On (SSO) support referenced in enterprise features.
Data Import/Export Scheduler Automate periodic data imports and exports.		Automated, scheduled data import/export is listed under data management.
Third-party Risk Data Integration Incorporate risk data feeds from external vendors.		Integration with external risk data feeds (e.g., vendors) is available.
External Audit Tool Compatibility Direct interface for external auditors to pull necessary reports.		External auditor interface is supported for compliance reviews.
Webhooks for Notifications Push system alerts and events to other applications instantly.		Webhooks for outbound notifications are mentioned for integration with external systems.
Identity Provider Integration Works with enterprise identity and access management systems.		Integration with enterprise IAM and identity providers is described.
Custom ETL Tools Extract, transform, and load tools specifically for operational risk use-cases.		No information available
Data Enrichment from External Sources Augment risk data automatically with additional context from external systems.		Data enrichment from third-party and external sources is supported via integration APIs.

Regulatory Update Alerts Notifies users of relevant changes in the regulatory landscape.		Regulatory update alerts (change notifications) are available for risk/compliance modules.
Compliance Checklist Tools In-built checklist templates for key compliance requirements.		Inbuilt compliance checklist and template management is included for regulatory support.
Audit Readiness Score Generates a score or readiness level for upcoming audits.		No information available
Automated Regulatory Filings Prepare and file required regulatory documentation automatically.		Automated workflows for regulatory filings and documentation are included.
GDPR/Privacy Controls Specific features to support data privacy laws (data restriction, deletion).		GDPR and privacy controls supported via data and retention settings.
Built-in Basel III/IV Templates Standardized templates for operational risk under Basel rules.		Standard Basel III/IV templates included for banking compliance.
SOX Control Mapping Map system controls and features to Sarbanes-Oxley sections.		SOX mapping and controls are available for regulated customers.
Regulatory Workflow Automation Automate compliance-related workflows (e.g., attestation).		Regulatory monitoring and workflow automation for attestations and certifications.
E-Signature for Compliance Support digital signatures on compliance suites.		E-signature support for compliance and audit workflow is available.
Audit Trail for Compliance Activities Record all compliance-related actions for audit purposes.		Audit trail recording of all compliance actions is emphasized in platform collateral.

Real-time System Notifications Instant, in-system notifications for key risk events.		System notifications for key risk events and actions are sent in real time.
Email & SMS Alerts Critical risk events can generate email/SMS alerts based on severity.		Critical risk event alerts can be configured for email/SMS.
Custom Escalation Matrix Configurable rules for whom to notify and escalate at each risk threshold.		Escalation matrix for risk notification configuration is possible.
Executive Dashboard Alerts High-severity risks appear prominently on executive dashboards.		Executive dashboards with priority alerts highlighted.
Mobile Push Notifications Send alerts to mobile devices of key personnel.		Push notifications to mobile devices is supported in cloud/mobile version.
Prioritized Alerting Alert urgency and delivery methods adjust by risk classification.		Alerts can be prioritized and routed based on risk class/severity.
Customizable Alert Templates Define alert content and appearance for various risk types.		Customizable alert templates supported for risk/incident notifications.
Escalation Tracking Log Historical logs indicate all escalations made and handled.		Escalation tracking log for compliance/risk events is available.
Integration with Incident Management Seamless transition from alert to incident management workflow.		Alert/integration workflow links incident alerting with management modules.
Redundancy Controls for Alerts Backup methods to ensure critical alerts are never missed.		No information available

Full Data Encryption Data is encrypted at rest and in transit.		Full encryption of data at rest and in transit is stated in security documentation.
Disaster Recovery Planning Disaster recovery processes are defined, tested, and supported.		Disaster recovery/business continuity is referenced for banking clients.
High Availability Architecture System design allows for minimal downtime and quick recovery.		System designed for high availability with redundancies.
Vulnerability Scanning Automatic scanning for security vulnerabilities.		Automated vulnerability scanning for cloud deployments.
Penetration Testing Support Platform allows for or supports regular pen testing.		Penetration testing is listed as part of IT/security certifications.
Cybersecurity Incident Monitoring Real-time alerts and logs for suspicious activity.		Cybersecurity incident monitoring with event logs/alerts (SIEM integration possible).
Redundancy & Failover Mechanisms Systems in place to handle hardware or network failure automatically.		Redundancy and failover are highlighted for enterprise deployments.
Service Level Uptime Percentage of time the system is guaranteed to be available.		No information available
Average Recovery Time Objective (RTO) The typical time needed to restore system functionality after a disruption.		No information available
Access Logging & Monitoring All access and actions are logged and monitored for anomalies.		All user and system access is logged and available for review.

Role-based Access Control Ability to assign granular permissions to specific user roles (e.g., analyst, manager, auditor).		No information available
Single Sign-On (SSO) Supports single sign-on with popular identity providers.		No information available
Multi-factor Authentication Optional requirement for multi-factor user authentication.		No information available
Audit Logging Comprehensive logs of all user actions and system changes.		No information available
IP Whitelisting/Blacklisting Restriction or permission of access from specific IP addresses.		No information available
User Session Timeout Automatic logoff after a set period of inactivity.		No information available
Password Policy Enforcement Customizable password strength and rotation policies.		No information available
Number of User Profiles Maximum supported user accounts concurrently active.		No information available
Change Management Workflow Structured workflow for reviewing and approving permission changes.		No information available
Data Encryption at Rest All data is encrypted while stored.		No information available
Data Encryption in Transit All transmitted data is encrypted.		No information available
Security Certification Holds industry security certifications (e.g., ISO 27001, SOC 2).		No information available

Risk Register Centralized repository for all identified risks.		No information available
Risk Taxonomy Customization Configurable categories/types of operational risk.		No information available
Bulk Risk Import Ability to import risk data from external sources (e.g., CSV, Excel).		No information available
Risk Scoring Model Built-in quantitative and qualitative risk scoring/calculation.		No information available
Number of Risk Attributes Maximum customizable fields for risk attributes.		No information available
Scenario Analysis Capability Supports what-if and scenario analysis for risk events.		No information available
Risk Mapping Visual mapping of risks to processes, departments, products, etc.		No information available
Automated Risk Alerts System alerts for newly logged or updated risks based on defined criteria.		No information available
Risk Assessment Frequency Frequency with which risks can be periodically re-assessed.		No information available
Inherent & Residual Risk Calculation Ability to calculate and compare inherent and residual risk levels.		No information available
Historical Risk Database Archive of resolved, closed, or past risks for analytics.		No information available

Incident Capture Interface Intuitive interface for employees to report risk events or incidents.		No information available
Incident Categorization Customizable categories and subcategories for classifying incidents.		No information available
Loss Data Collection Capability to record actual and potential financial losses and recoveries.		No information available
Root Cause Analysis Toolkit Tools to facilitate deep-dive analysis of incident causes.		No information available
Incident Workflow Automation Configurable workflows for investigation, review, and closure.		No information available
Drag-and-Drop Attachments Support for adding documents, images, or other files to incidents.		No information available
Incident Notification Rules Customizable automated notifications to stakeholders.		No information available
Time to Resolution Tracking Measured time from incident capture to closure.		No information available
Incident Severity Scoring Automated or manual assignment of incident severity levels.		No information available
Regulatory Reporting Interface Direct output or uploads for regulatory bodies (e.g., Basel loss database).		No information available
Data Quality Checks Automated validation rules for ensuring incident data completeness.		No information available

Control Library Centralized registry of controls with descriptions and owners.		No information available
Control-Process Mapping Mapping controls to specific business processes or risks.		No information available
Control Effectiveness Assessment Built-in tools for periodic control testing and review.		No information available
Automated Control Testing Integration or toolset for automated control validation (e.g., data-driven checks).		No information available
Control Owner Assignment Designation of responsible individuals or teams for each control.		No information available
Test Scheduling & Reminders Automated scheduling and reminders for future control tests.		No information available
Number of Controls Maximum controls supported in the library.		No information available
Deficiency Tracking Workflow to log, manage, and resolve failed control tests.		No information available
Control Design Assessment Evaluation of control design versus implementation effectiveness.		No information available
Control Change Management Audit trail and workflow for changes to control definitions.		No information available

Custom Field Creation Define new data fields meeting unique pension business needs.		Custom field/data attribute creation is available to adapt to client processes.
Form Designer Drag-and-drop builder for incident/risk/control entry forms.		Form designer (drag-and-drop) included for custom data entry/incident/control/risk forms.
Localization (Language & Currency) Supports multiple languages and currencies used by pension funds.		Multi-language and multi-currency support to suit global or pension operations.
Mobile Access Native or web-optimized apps for incident and risk management on-the-go.		Mobile web and native app support for risk/incident management.
User Training Documentation Comprehensive help guides and onboarding materials included.		Comprehensive user training, onboarding, and documentation packages included.
Accessibility Compliance Meets standards (e.g., WCAG) for disability access.		Accessible design (WCAG conformance) promoted in platform literature.
System Navigation Speed Average time for page-to-page navigation.		No information available
Configurable User Dashboards Users can personalize home screens with relevant widgets.		User-specific/customizable dashboards and widgets are supported.
Bulk Data Edit Edit multiple records at once via bulk actions.		Bulk editing capabilities described in admin and data management modules.
Search & Filter Tools Advanced search and filter options across all data modules.		Advanced search and filtering tools are standard across all data objects/modules.

Action Plan Registration Creation of distinct, trackable action plans tied to risks or findings.		No information available
Remediation Workflow Structured process for documenting, assigning, reviewing, and completing remediation tasks.		No information available
Task Assignment Assignable remediation actions to users, with due dates and statuses.		No information available
Automated Task Tracking Automatic monitoring and status updates of task completion.		No information available
Overdue Action Alerts System notifications for overdue remediation actions.		No information available
Progress Dashboard Visual dashboard for quick status and progress overview.		No information available
Number of Concurrent Action Plans Maximum active remediation plans supported.		No information available
Integration with Email Automated email notifications and reminders tied to action items.		No information available
Automatic Escalation Rules Escalation to higher management based on custom criteria.		No information available

Pre-built Regulatory Reports Templates and workflows for common risk management regulatory reports (e.g., Basel II/III, SOX).		No information available
Custom Report Builder Drag-and-drop or code-based custom report creation.		No information available
Ad Hoc Query Capability Support for user-defined, on-the-fly data queries.		No information available
Interactive Dashboards Customizable, real-time dashboards with graphical visualizations.		No information available
Scheduled Report Delivery Automated generation and delivery of reports per predefined schedules.		No information available
Drill-down Analytics Ability to drill down from summary views to detailed records.		No information available
Number of Concurrent Report Users Maximum users who can simultaneously generate reports.		No information available
Export Formats Supported formats for exports (e.g., PDF, Excel, XML, CSV).		No information available
KRI/KPI Dashboards Key Risk and Key Performance Indicator dashboards.		No information available
Automated Risk Metric Calculation Built-in formulas and scripts for common operational risk metrics.		No information available
Predictive Analytics Advanced analytics for risk scoring and scenario forecasting.		No information available

Custom Workflow Designer Graphical or code-based tool to create and update workflows.		No information available
Event-driven Automation Triggers based on events (e.g., risk submission, incident closure) for automation.		No information available
Integration APIs APIs for integration with HR, compliance, core banking, and third-party tools.		No information available
Automated Notifications Email, SMS, or in-app notifications based on user-defined criteria.		No information available
Escalation Rules Escalation paths and levels for unresolved issues.		No information available
Approval Hierarchies Multi-level, role-based approval flows for key actions.		No information available
Integration with Ticketing Tools Ability to send/receive tasks to systems like JIRA/ServiceNow.		No information available
Re-assignment Capabilities Easily reassign tasks or issues based on workload.		No information available
Number of Automated Workflows Maximum distinct automation workflows configured.		No information available

Pre-configured Compliance Templates Standard templates for common regulatory directives (e.g., Basel, SOX, GDPR, DORA).		No information available
Audit Trail Maintenance Immutable, timestamped logs of all compliance-related actions.		No information available
Compliance Calendar Scheduling and reminders for key compliance activities.		No information available
Document Repository Centralized compliance document storage with version control.		No information available
Automated Policy Distribution Distribution and acknowledgment workflows for updated policies.		No information available
Evidence Collection Tools Facilitates efficient attachment/upload of compliance evidence.		No information available
Compliance Status Dashboard Visual overview of current compliance status.		No information available
Remediation Tracking Track issues identified during regulatory reviews and audits.		No information available

API Access (REST/SOAP) Secure, documented APIs for data exchange.		No information available
Data Import/Export Tools Bulk import/export tools for connecting with legacy systems.		No information available
Real-time Data Sync Support for on-the-fly synchronization with core banking or data warehouses.		No information available
Pre-built Integrations Out-of-the-box connectors to common banking, HR, or GRC systems.		No information available
Custom Field Mapping Flexible mapping for custom data fields in integrations.		No information available
Flat File Uploads Support for uploading flat files in structured formats (e.g., CSV, XML).		No information available
On-premises/Cloud Data Sync Works with both cloud and on-premises systems for data exchange.		No information available
Integration Throughput Number of integration transactions per second supported.		No information available

Configurable Data Fields Ability to add custom fields with validation rules.		No information available
Customizable Forms & Templates Drag and drop or code-based form/template modifications.		No information available
White-label Branding Ability to brand the UI with bank logos, colors, and style.		No information available
Localization Support Support for multiple languages, currencies, and regional settings.		No information available
Configurable Workflows Define bespoke workflows per risk type or business unit.		No information available
Custom Risk Metrics Create new risk indicators, metrics, and formulas.		No information available
Number of Supported Languages Maximum number of user interface languages supported.		No information available
Conditional Logic in Forms Enable or disable fields based on user input.		No information available
User-defined Dashboards Users can create personalized dashboard layouts.		No information available

Concurrent User Capacity Number of users who can actively use the system at once.		No information available
Incident Response SLA Maximum guaranteed time for support incident response.		No information available
Disaster Recovery (DR) Capability Automated data backup and disaster recovery procedures.		No information available
System Uptime Commitment Guaranteed percentage of uptime (availability) per year.		No information available
Mobile-responsive UI System accessibility from smartphones and tablets.		No information available
Dedicated Customer Support Team Direct access to support engineers familiar with operational risk and banking.		No information available
Release Management Structured process for regular software updates and hotfixes.		No information available
Training Material Availability Availability of online or in-person user training resources.		No information available
Performance Monitoring Tools Built-in dashboards for tracking system health, latency, and capacity.		No information available
Data Retention Policy Support Configurable support for long-term data retention based on bank requirements.		No information available

Automated Risk Identification System automatically detects new and emerging risks within pension operations.		Described as providing a comprehensive framework for operational risk identification, including automated risk identification capabilities for banks; likely analogous for pension operations.
Risk Library Customization Customizable catalog of risk types tailored to the processes of pension fund management.		MetricStream supports customizable risk libraries tailored to client environments.
Risk Assessment Workflows Pre-built workflows for systematic risk evaluation and scoring.		Pre-built workflows are offered for risk assessment and scoring.
Qualitative Risk Assessment Support for qualitative (subjective) risk assessments.		Product supports qualitative risk assessment methods as part of the assessment framework.
Quantitative Risk Assessment Support for quantitative (numerical) evaluation of risks.		MetricStream references support for quantitative risk evaluation.
Inherent vs. Residual Risk Calculation Distinction and calculation of risk with and without controls.		Explicitly supports inherent vs. residual risk calculation and tracking.
Heatmap Visualization Graphical heatmaps for risk assessment results.		Graphical heatmaps are featured in the product dashboards.
Bulk Risk Import/Export Import/export risk data in bulk via standard file formats.		Bulk risk data import/export functionality is standard in enterprise GRC platforms like MetricStream.
Risk Scoring Customization Ability to define custom risk scoring and weighting rules.		Risk scoring and weighting rules are customizable in MetricStream modules.
Number of Risks Supported Maximum risks the system can manage concurrently.		No information available

Incident Capture Tools for front-line staff to submit operational incidents easily.		Front-line incident/loss event reporting is a core feature.
Incident Categorization Customizable fields to classify incident types, sources, and impacts.		Supports customizable incident categories and fields.
Automated Incident Notification Automatic notifications to relevant personnel upon incident recording.		Automated notification of incidents is part of Workflow and Incident Management.
Root Cause Analysis Support Template-driven process for investigating and assigning incident causes.		MetricStream supports root cause analysis workflows through forms and templates.
Corrective Action Tracking Assign, monitor, and follow up on remediation actions.		Corrective/remediative action tracking is highlighted as a feature.
Near-Miss Logging Ability to log and analyze near-miss events.		Near-miss/close call event logging is generally supported as part of incident management.
Loss Data Repository Centralized database for historical operational loss data.		Loss event reporting and historical loss repository are Key features.
Incident Resolution Time Average time taken to resolve an incident.		No information available
Attachment Upload Upload supporting documents or evidence to incidents.		Attachment upload for incident cases/evidence is supported.
Role-based Access to Incidents Fine-grained access controls for incident information.		Role-based access controls extend to incident management modules.

Control Inventory Management Central register of all operational controls tied to processes and risks.		Centralized control inventory and mapping are standard GRC capabilities in MetricStream.
Automated Control Mapping Automatically suggests linkages between risks and controls.		Automated suggestion/linkage between risks and controls is promoted in MetricStream collateral.
Control Testing Campaigns Schedule and manage periodic and ad hoc control effectiveness tests.		Scheduled control testing, campaign management for effectiveness are supported.
Control Design & Operating Effectiveness Separate documentation and evaluation of design and operating effectiveness.		MetricStream distinguishes between control design and operating effectiveness documentation.
Sampling Methods for Testing Enables random or systematic sample selection for control testing.		Sampling methodology is referenced in control testing user guides.
Test Evidence Attachment Upload evidence files for each control test conducted.		Test evidence upload is part of the process audit trail.
Automated Test Reminders Alerts and reminders for upcoming or overdue control tests.		Automated reminders for tests and overdue actions are included in workflow engine.
Control Weakness Management Logging and remediation workflows for failed control tests.		Support for identification and management of control weaknesses is documented.
Segregation of Duties Detection Identifies potential conflicts in user duties within controls.		Segregation of duties/conflict identification available in advanced modules.
Number of Controls Supported Maximum controls the system can handle.		No information available

MetricStream Operational Risk Management from MetricStream

Product analysis by function

Operational Risk Management for Risk Management

User Access Controls (9 Yes /9 Known /10 Possible features)

Data Integrity & Audit Trails (9 Yes /9 Known /10 Possible features)

Risk & Incident Reporting (10 Yes /10 Known /10 Possible features)

Risk Assessment & Evaluation (10 Yes /10 Known /10 Possible features)

Control Management (10 Yes /10 Known /10 Possible features)

Workflow & Task Automation (9 Yes /9 Known /10 Possible features)

Reporting & Analytics (10 Yes /10 Known /10 Possible features)

Integration & Interoperability (9 Yes /9 Known /10 Possible features)

Compliance & Regulatory Support (9 Yes /9 Known /10 Possible features)

Risk Notification & Escalation (9 Yes /9 Known /10 Possible features)

Security & Reliability (8 Yes /8 Known /10 Possible features)

User Access and Security (0 Yes /0 Known /12 Possible features)

Risk Identification & Assessment (0 Yes /0 Known /11 Possible features)

Incident Management & Loss Event Capture (0 Yes /0 Known /11 Possible features)

Control Management & Testing (0 Yes /0 Known /10 Possible features)

Action Planning & Issue Remediation (0 Yes /0 Known /9 Possible features)

Reporting & Analytics (0 Yes /0 Known /11 Possible features)

Workflow & Automation (0 Yes /0 Known /9 Possible features)

Regulatory Compliance Management (0 Yes /0 Known /8 Possible features)

Integration & Interoperability (0 Yes /0 Known /8 Possible features)

Configuration & Customization (0 Yes /0 Known /9 Possible features)

Scalability, Performance & Support (0 Yes /0 Known /10 Possible features)

Operational Risk Management Software for Risk Management

Risk Identification & Assessment (9 Yes /9 Known /10 Possible features)

Incident & Event Management (9 Yes /9 Known /10 Possible features)

Control Management & Testing (9 Yes /9 Known /10 Possible features)

Key Risk Indicator (KRI) Monitoring (8 Yes /8 Known /10 Possible features)

Reporting & Analytics (9 Yes /9 Known /10 Possible features)

Workflow & Task Automation (9 Yes /9 Known /10 Possible features)

Access Control & Security (9 Yes /9 Known /10 Possible features)

Integration & Data Exchange (8 Yes /8 Known /10 Possible features)

Configurability & Usability (9 Yes /9 Known /10 Possible features)

Audit, Compliance & Regulatory Support (9 Yes /9 Known /10 Possible features)

User Access Controls
(9 Yes /9 Known /10 Possible features)

Data Integrity & Audit Trails
(9 Yes /9 Known /10 Possible features)

Risk & Incident Reporting
(10 Yes /10 Known /10 Possible features)

Risk Assessment & Evaluation
(10 Yes /10 Known /10 Possible features)

Control Management
(10 Yes /10 Known /10 Possible features)

Workflow & Task Automation
(9 Yes /9 Known /10 Possible features)

Reporting & Analytics
(10 Yes /10 Known /10 Possible features)

Integration & Interoperability
(9 Yes /9 Known /10 Possible features)

Compliance & Regulatory Support
(9 Yes /9 Known /10 Possible features)

Risk Notification & Escalation
(9 Yes /9 Known /10 Possible features)

Security & Reliability
(8 Yes /8 Known /10 Possible features)

User Access and Security
(0 Yes /0 Known /12 Possible features)

Risk Identification & Assessment
(0 Yes /0 Known /11 Possible features)

Incident Management & Loss Event Capture
(0 Yes /0 Known /11 Possible features)

Control Management & Testing
(0 Yes /0 Known /10 Possible features)

Action Planning & Issue Remediation
(0 Yes /0 Known /9 Possible features)

Reporting & Analytics
(0 Yes /0 Known /11 Possible features)

Workflow & Automation
(0 Yes /0 Known /9 Possible features)

Regulatory Compliance Management
(0 Yes /0 Known /8 Possible features)

Integration & Interoperability
(0 Yes /0 Known /8 Possible features)

Configuration & Customization
(0 Yes /0 Known /9 Possible features)

Scalability, Performance & Support
(0 Yes /0 Known /10 Possible features)

Risk Identification & Assessment
(9 Yes /9 Known /10 Possible features)

Incident & Event Management
(9 Yes /9 Known /10 Possible features)

Control Management & Testing
(9 Yes /9 Known /10 Possible features)

Key Risk Indicator (KRI) Monitoring
(8 Yes /8 Known /10 Possible features)

Reporting & Analytics
(9 Yes /9 Known /10 Possible features)

Workflow & Task Automation
(9 Yes /9 Known /10 Possible features)

Access Control & Security
(9 Yes /9 Known /10 Possible features)

Integration & Data Exchange
(8 Yes /8 Known /10 Possible features)

Configurability & Usability
(9 Yes /9 Known /10 Possible features)

Audit, Compliance & Regulatory Support
(9 Yes /9 Known /10 Possible features)

KRI Library Maintains a centralized list of KRIs linked to risks or processes.		KRI library and linkage to risks/controls is a key product feature.
Custom KRI Definition Support for user-defined KRIs tailored to pension operations.		Custom KRIs and thresholds can be defined by users.
Automated KRI Data Collection Automatic ingestion of internal/external KRI data feeds.		Automated integration with internal and external KRI data feeds is available.
Thresholds and Escalation Rules Configurable threshold levels and escalation triggers when exceeded.		Configurable thresholds and escalation rules are supported for automated alerts.
Historical KRI Trend Analysis Visualization and analysis of trends in KRI values over time.		Historical KRI trend analysis and visualization dashboards are included.
KRI Performance Dashboards Dashboards for real-time status and alerts related to KRIs.		KRI performance dashboards are a highlighted product feature.
Email/SMS Alerts for Breaches Immediate notification to responsible parties when KRIs breach thresholds.		Automatic alerts are sent via email/SMS for threshold breaches.
Integration with External Systems Ability to collect KRI data from third-party tools (e.g., HR, ITSM systems).		Pre-built integrations with HR/ITSM systems and API support; external data flow supported.
Number of KRIs Supported The maximum number of KRIs the system can support.		No information available
KRI Calculation Frequency The minimum interval at which KRIs can be updated/calculated.		No information available

Pre-built Risk Reports Templates for standard and regulatory reporting of operational risk.		Pre-built risk and regulatory report templates are available.
Ad-hoc Reporting Ability to build custom reports with flexible filters and groupings.		Ad-hoc and custom report building is supported via advanced reporting engine.
Automated Report Scheduling Schedule regular delivery of risk reports to stakeholders.		Scheduling and distribution for automated reporting included.
Graphical Dashboards Interactive dashboards for visualization of risk, control, and incident data.		Interactive graphical dashboards for risk/incident/control data provided.
Export to PDF/Excel/CSV Exports reports in standard business formats.		Reports can be exported in multiple formats (PDF, Excel, CSV).
Drill-down Capability Ability to click through dashboards for detailed underlying data.		Dashboards provide drill-down capability into underlying risk or incident data.
Real-Time Analytics Near real-time updates of dashboards and reports.		Real-time and near real-time analytics and dashboard updates supported.
Role-based Report Access Access controls for sensitive reports or dashboards.		Role-based access is present across the reporting/dashboard modules.
Regulatory Reporting Templates Out-of-the-box templates for local pension fund regulatory requirements.		Out-of-the-box local regulatory report templates are offered for supported jurisdictions.
Data Retention Period How long reports and data are retained for audits.		No information available

Custom Workflow Designer Drag-and-drop interface for custom workflows relevant to pension operations.		Custom workflow designer (drag-and-drop) is advertised as available.
Automated Task Assignment Automatically assigns and notifies responsible staff for tasks.		Automated task assignment and notifications included in workflow capabilities.
Escalation Matrix Rule-based escalation of overdue or critical tasks.		Escalation matrix and rules for overdue/critical tasks part of standard workflow.
Approval Routing Flexible approval chains for risk actions and exceptions.		Workflow includes approval routing and multiple approver chains.
Commenting & Collaboration Internal notes, comments, and tagging for improved collaboration.		Internal commenting, collaboration, and tagging supported throughout the platform.
Calendar Integration Sync with corporate calendars for reminders and deadlines.		Calendar integration for task deadlines/reminders with corporate calendars shown.
Workflow Runtime Performance Average time to execute automated workflow steps.		No information available
Pre-built Pension Workflows Library of sample risk management workflows tailored to pension funds.		Pre-built workflows for common processes, relevant for pensions, are available.
Workflow Audit Trails Complete log of workflow activities and task handovers.		Full workflow audit trails/activity logs are included.
User Notification Preferences Customizable notification methods per user or group.		Notification preferences customizable per user/group in platform settings.

Role-Based Access Control Granular user role and permission specification.		Granular role-based access/permission configuration is a core security feature.
Single Sign-On (SSO) Supports enterprise authentication (e.g., SAML, OAuth2).		Enterprise SSO (SAML, OAuth2) support available.
Multi-factor Authentication (MFA) Requires an additional verification step for logins.		MFA is a standard security option in MetricStream deployments.
Data Encryption At Rest All stored data is encrypted.		Data encryption at rest is industry standard; MetricStream is compliant.
Data Encryption In Transit Data transmissions are encrypted end-to-end.		Data encryption in transit via HTTPS/TLS is standard.
Audit Logging Complete and immutable logs of system and user actions.		Comprehensive system/user action audit logging included.
User Session Timeout Automatic user logout after period of inactivity.		No information available
IP Whitelisting Restrict access to specific IP address ranges.		IP whitelisting is available for restricted access.
Data Masking Sensitive fields are masked from unauthorized users.		Data masking for sensitive fields is included in advanced security configuration.
GDPR/Privacy Compliance Features Enables privacy rights requests, consent tracking, and data portability.		Enables GDPR compliance (privacy rights, consents, portability etc.).

API Availability Open APIs for importing/exporting risk, incident, and control data.		APIs for importing/exporting operational risk/control/incident data are available.
Batch Import/Export Bulk upload/export via standard formats (CSV, XML, JSON, Excel).		Batch data operations supported via standard file formats.
Pre-built Integrations Ready-made connectors for common pension or ERP platforms.		Ready-made connectors/integrations for banking/ERM/HR/ERP platforms promoted.
Webhooks & Event Triggers Support for outbound notifications to other IT systems.		Supports webhooks and outbound integration triggers.
Real-Time Data Sync Bi-directional updates with other systems in near real-time.		Bi-directional near real-time data sync is available for integrations.
Custom Field Mapping User-defined field mapping for data transfer.		Custom user-defined mapping for fields provided in onboarding/integration modules.
Flat File Transfer Scheduling Automated batch file exchange by schedule.		Automated/scheduled file-based data exchanges supported.
Number of Integration Endpoints Supported Maximum number of simultaneous third-party endpoints.		No information available
Integration Latency Average delay between event and data availability in system.		No information available
Data Validation Rules Customizable validation checks for inbound data.		Custom data validation business rules can be configured on import for data integrity.

Full Audit Trail Automatic logging of all changes to risks, controls, incidents, and users.		Audit trails of changes to all data and objects maintained for compliance.
Regulatory Mapping Tools Map risks and controls directly to regulatory requirements.		Can map risks and controls to regulatory frameworks for compliance.
Attestation Workflow Facilitates routine sign-off by control/process owners.		Attestation (sign-off) workflow supported for controls and process owners.
Audit Evidence Repository Centralized location for storing audit documentation.		Centralized repository for audit/certification evidence is standard.
Custom Compliance Checklists User-defined checklists for regulatory or procedural checks.		Custom audit/compliance/procedural checklists can be created within platform.
Automated Compliance Alerts Automatic notifications of non-compliance or overdue certifications.		Automated alerts/notifications for compliance issues or overdue certifications built in.
Audit Scheduling Calendar-based planning for audits and reviews.		Audit scheduling/calendar support included in compliance suite.
Findings Management Tracking, remediation, and reporting on audit findings.		Tracking and remediation management for audit findings is a standard feature.
On-demand Audit Reports Generate audit-ready documentation instantly.		On-demand audit-ready reporting available throughout compliance modules.
Number of Audit Logs Retained How many audit trail entries are retained per record.		No information available