Comprehensive solution for monitoring electronic communications in financial services including fund management. Features include real-time monitoring of voice, email, chat, and mobile communications, automated policy enforcement, trading fraud detection, and integrated case management for investigations.
Systems that capture, archive, and monitor electronic communications including email, chat, and voice to ensure compliance with recordkeeping requirements and prevent inappropriate communications.
More Secure Communication Monitoring
More Risk & Compliance ...
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End-to-End Encryption Ensures all data transmissions are encrypted between communicating parties. |
Verint advertises 'end-to-end security' and regulatory-grade encryption for data in transit, indicating end-to-end encryption is employed. | |
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Data at Rest Encryption Protects stored data from unauthorized access using encryption. |
Verint product sheet mentions encryption of data at rest for secure storage. | |
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Transport Layer Security (TLS) Utilizes TLS protocols for secure communications. |
Industry standard; solution described as using secure transport (typically TLS) for all communications. | |
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Key Management Robust system for managing encryption keys, including rotation and revocation policies. |
No information available | |
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Data Masking Ability to mask sensitive data to prevent unauthorized disclosure. |
Data masking is included in advanced compliance solutions like Verint for privacy in investigations. | |
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Zero Trust Architecture Implements principles of zero trust to restrict lateral movement and access. |
No information available | |
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Secure APIs APIs are protected with authentication and rate-limiting to prevent abuse. |
Solution markets secure and compliant open APIs with documented authentication and protection against abuse. | |
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Audit Logging Maintains secure logs of all actions and changes for audit trail. |
Audit logging for regulatory review and investigations is standard and listed in Verint’s brochure. | |
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Data Loss Prevention (DLP) Monitors and prevents unauthorized data exfiltration. |
Mentioned among automated compliance features, including monitoring for exfiltration. | |
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Anonymization/Pseudonymization Ability to anonymize or pseudonymize sensitive data for compliance. |
No information available | |
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Multi-Factor Authentication Requires multiple forms of authentication for system access. |
Multi-factor authentication supported for secure access. | |
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Intrusion Detection Monitors data environments for signs of intrusion or compromise. |
No information available | |
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Compliance with Standards Adheres to recognized security standards such as ISO 27001 or SOC 2. |
Solution is certified for major standards like ISO and SOC2, as promoted in marketing materials. | |
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Security Patch Management Ensures prompt deployment of security updates and patches. |
No information available | |
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Granular Access Controls Fine-grained user and role-based access permissions. |
Supports granular user and role management. Verified in documentation. |
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Email Monitoring Can capture and analyze email communications from various providers. |
Captures and analyzes email from Office365, Gmail, and Exchange as stated on the website. | |
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Instant Messaging Monitoring Supports chat applications like Bloomberg, Teams, Slack, and WhatsApp. |
Lists support for Teams, Slack, Bloomberg, WhatsApp, etc. | |
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Voice Communication Monitoring Records and analyzes voice calls for compliance. |
Voice surveillance/recording specifically promoted for phone and meeting platforms. | |
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Social Media Monitoring Monitors platforms such as Twitter, LinkedIn, and Facebook. |
Supports social platforms such as LinkedIn and WhatsApp as part of comms capture. | |
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SMS/Text Message Monitoring Captures and analyzes text messages including SMS and MMS. |
SMS/text monitoring included for mobile compliance. | |
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Video Conferencing Monitoring Supports monitoring of Zoom, WebEx, and similar video platforms. |
Advertises video conferencing capture for Zoom, Webex, etc. | |
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Mobile Device Integration Ability to monitor communications on mobile platforms. |
Supports integration with enterprise mobile device and UEM platforms. | |
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Multi-Language Support Understands and processes communications in multiple languages. |
Multi-language communications explicitly supported in product overview. | |
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Cloud App Integration Integrates with SaaS communication tools. |
Integration with major SaaS platforms; claimed on integration partners page. | |
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Real-time Data Capture Ability to monitor and capture communications in real time. |
Emphasizes real-time data monitoring and alerting. | |
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Legacy System Integration Compatibility with on-premise and older systems. |
Integration with legacy PBX and on-premise telephony systems available. | |
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Custom Channel Support Option to configure and monitor bespoke channels. |
Supports custom/bespoke channels on request and through integration APIs. |
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MiFID II Compliance Ensures monitoring features enable compliance with MiFID II. |
Promoted as enabling MiFID II compliance in all market regions. | |
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SEC/FINRA Compliance Features suited for SEC/FINRA communication surveillance requirements. |
Supports SEC/FINRA rules via capture, retention, policy engine. | |
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GDPR Support Facilitates privacy and data protection under the European GDPR. |
GDPR compliance (including DSAR and audit) highlighted for EU customers. | |
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Retention Policy Management Configurable message retention periods for regulatory requirements. |
Customizable retention periods available; outlined in legal/regulatory compliance sections. | |
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Automated Compliance Reporting Generates reports and monitoring summaries for auditors and regulators. |
Automated and scheduled compliance reports listed as a core feature. | |
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Pre-configured Policy Templates Templates for standard compliance monitoring based on best practices. |
Pre-built templates for financial and regional compliance; see product guides. | |
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Exportable Audit Trails Easily exportable, immutable logs to share with regulators. |
Exportable, immutable logs for external review included in documentation. | |
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Data Sovereignty Controls Ensures data remains within legally required geographic boundaries. |
Data location controls offered for international clients. | |
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Certification Documentation Provides compliance certificates and documentation support. |
Provides compliance certification as part of enterprise deployment support. | |
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Workflow for Legal Hold Supports litigation hold requirements on communication records. |
Investigatory 'hold' workflow presented as core to legal discovery capabilities. |
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Keyword and Phrase Detection Advanced filtering to detect sensitive, risky, or banned terms. |
Keyword/phrase detection engine marketed for market abuse, fraud and policy violation. | |
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Machine Learning/AI Detection AI-based pattern recognition for advanced risk insight and anomaly detection. |
Machine learning/AI touted for advanced risk detection/alerting. | |
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Natural Language Processing (NLP) Uses NLP to understand context and intent in communications. |
NLP technology used for context/intent extraction, as in anti-fraud solutions. | |
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Sentiment Analysis Determines sentiment/tone to help flag negative or escalating conversations. |
Sentiment analysis described as available for communication risk. | |
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Behavioral Analytics Identifies unusual behaviors such as off-channel or after-hours contact. |
Behavioral analytics for unusual patterns included in advanced monitoring. | |
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Insider Threat Detection Flags activities indicative of insider threats or compliance breaches. |
Insider threat monitoring promoted in regulatory compliance suite. | |
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Automated Alert Generation Automatically generates alerts for high-risk communications. |
Automated alerting, triggers and routing described in product documentation. | |
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False Positive Reduction Tools Features for tuning and fine-tuning engines to minimize false positives. |
Mitigation for false positives through rule tuning discussed in user guides. | |
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Rule-Based Monitoring Flexible creation of rules and scenarios for detection. |
Rules engine for detection policies is standard and outlined in admin interface. | |
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Customizable Risk Scoring Assigns risk scores based on detected patterns and behaviors. |
Risk scoring system built-in; part of the AI/ML monitoring engine. | |
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Volume of Communications Processed Maximum amount of data/messages processed per day. |
No information available |
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Case Management Integrated dashboards for assigning, tracking, and closing compliance cases. |
Case management and dashboarding for compliance investigations specifically highlighted. | |
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Alert Workflow Management Custom workflows for triaging and resolving flagged incidents. |
Triage workflow routing and automation described in solution details. | |
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Evidence Preservation Capabilities to lock and secure critical evidence for legal or compliance needs. |
Evidence preservation for audit trails offered as part of legal hold feature set. | |
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Search and Filtering Advanced querying, filtering, and sorting for efficient review. |
Advanced search/filtering capabilities demonstrated in Verint documentation. | |
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Keyword Highlighting Highlights detected keywords and phrases in investigator view. |
Keyword highlighting in investigator views illustrated in UI screenshots. | |
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Bulk Actions Supports bulk tagging, commenting, escalation, or closure of alerts. |
Bulk management of alerts/cases described in admin guides. | |
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Collaboration Tools Allows multiple reviewers to collaborate, communicate, and add notes. |
Product supports investigator collaboration and communication with comments/notes. | |
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Annotation and Tagging Ability to annotate and tag communications for future reference. |
Annotations and tags for communications supported and visible in UI. | |
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Export and Print Options Enables secure export or print of evidence for regulatory requests. |
Export and print options for investigations, regulatory filing, and audit response. | |
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Time to Resolution Average time taken to close an alert or investigation. |
No information available |
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User Scalability Maximum concurrent or supported users. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored. |
No information available | |
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Processing Speed Average speed at which messages or records are processed. |
No information available | |
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Cloud Deployment Options Availability of cloud-native, on-premises, or hybrid deployment. |
Deployed as SaaS, on-prem, and hybrid – cited on official product material. | |
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High Availability Designed for minimal downtime with autoscaling and redundancy. |
High-availability described as standard for regulated financial environments. | |
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Disaster Recovery Built-in capabilities to recover from failures or outages. |
Disaster recovery features for regulatory-grade business continuity outlined in product documents. | |
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Load Balancing Distributes workload across resources to ensure stability. |
No information available | |
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Elastic Storage Automatically scales storage with data growth. |
Cloud and elastic storage features provided for data growth compliance. |
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Intuitive Dashboard Modern, clear user interface for quick overview and navigation. |
Modern and intuitive dashboards showcased in product screenshots/videos. | |
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Customizable Views Personalized dashboard, reporting, and alert configurations. |
Customizable reporting and dashboards for users and teams stated as features. | |
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Role-Based Access Control Functionality and access limited by user roles and permissions. |
Role-based access throughout platform noted for compliance. | |
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Single Sign-On (SSO) Integration with enterprise SSO providers for seamless access. |
Supports SSO with SAML, OIDC for corporate authentication. | |
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Mobile Access Ability to access monitoring functions from mobile devices. |
Mobile apps and responsive web capabilities highlighted for compliance on the go. | |
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Accessibility Compliance Adherence to standards such as WCAG for disabled users. |
No information available | |
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Multi-Lingual Interface User interface available in multiple languages. |
No information available | |
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Self-Service Help/Training Embedded support resources, tutorials, and documentation. |
In-app help, training, and knowledge base referenced in support portal. | |
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Notification Preferences Users can customize the types and frequency of alerts/notifications. |
Users configure notification types and delivery per team/user. |
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Open API Comprehensive API for integrating with other enterprise systems. |
Open APIs and developer resources advertised for integration. | |
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HR System Integration Ability to import user/entity metadata from HR databases. |
HR system data ingest and user mapping offered for large organizations. | |
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SIEM Integration Integrates with Security Information and Event Management tools. |
SIEM/SOC integration listed (Splunk, QRadar, etc.). | |
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Data Export Capabilities Supports export of raw and processed data to external systems. |
Data and investigation exports for downstream systems explained. | |
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Active Directory Compatibility Syncs with corporate directory and identity management solutions. |
AD/LDAP compatibility for identity management supported. | |
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Custom Integration Support Provides professional services for custom integrations. |
Professional services for integrations are offered (see partner section). | |
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Webhook Notifications Supports real-time event notification through webhooks. |
Real-time webhook/API notifications supported for integration. | |
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Third-party Marketplace Connectors Integration-ready connectors for popular SaaS and compliance tools. |
Marketplace connectors available for common SaaS platforms. |
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Custom Report Builder Easy-to-use interface for generating tailored reports. |
Customizable reporting and analytics interfaces featured for compliance. | |
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Scheduled Reporting Automated delivery of regular reports to specified recipients. |
Automatic, scheduled reports to stakeholders demonstrated in admin panel. | |
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Export to Multiple Formats Reports can be exported to PDFs, Excel, CSV, etc. |
Reports exportable in multiple formats, as noted in the support FAQ. | |
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Data Visualization Tools Graphs, heatmaps, and other visual tools to spot trends. |
Visualization in dashboard via charts, graphs, time-series heatmaps. | |
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Drill-Down Capabilities Ability to investigate from aggregated data down to individual messages. |
Drill-down investigation from trend/aggregate to communication level available. | |
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Regulatory Filing Support Templates and exports for regulatory reporting. |
Regulatory reporting templates and direct filing supported. | |
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Access Control on Reports Limits report access by user/role. |
Report access limited by user/role congruent with system access profiles. | |
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Historical Data Comparison Compare metrics and alert rates over different timeframes. |
Historical data analysis tools for regulatory and risk comparison. |
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Privacy-by-Design Features Default settings and architectures protect user privacy. |
System designs privacy as a default, esp. for GDPR and MiFID II support. | |
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Ethical Filtering Opportunities to exclude personal or confidential discussions from monitoring. |
Ethical filtering and privacy controls integrated for personal correspondence. | |
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Employee Consent Management Tracks and enforces employee consent for monitored channels. |
Consent capture/management discussed as essential for EU/UK deployments. | |
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Privacy Notices and Disclosures Built-in mechanisms for notifying monitored users. |
Built-in tools to notify users about monitoring for regulatory compliance. | |
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Redaction Tools Ability to redact data from records before access or sharing. |
Redaction tools explicitly available for investigation exports/sharing. | |
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Right to be Forgotten Supports deletion of records upon legitimate requests. |
Supports data deletion requests, key for GDPR rights. | |
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Data Minimization Collects and retains only necessary data. |
Emphasis on only retaining necessary data for compliance. | |
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Access Review Automation Monitors and reports on who accesses what data and when. |
No information available |
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24/7 Support Availability Round-the-clock customer or technical support. |
Marketing and support state 24/7 support for enterprise customers. | |
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Onboarding Assistance Help with initial setup, configuration, and migration. |
Customer onboarding and implementation assistance described as standard offering. | |
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Regular Updates Continuous improvement and maintenance with regular updates. |
Continuous improvements and maintenance updates announced frequently. | |
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Knowledge Base Access Comprehensive support portal with documentation and FAQs. |
Full access to online knowledge base and FAQs for support issues. | |
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User Community Active online community for sharing best practices and troubleshooting. |
No information available | |
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Dedicated Account Manager Single point-of-contact for customer relationship. |
Named/dedicated account managers for key/strategic customers. | |
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Service Level Agreement (SLA) Defined response and resolution times for support inquiries. |
SLAs for support and uptime disclosed in contracts and product documents. | |
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Training Options Availability of live or web-based training sessions. |
Live, remote, and on-demand training options in implementation section. |
Tools that monitor email, chat, and voice communications for potential compliance violations or inappropriate content.
More Electronic Communications Surveillance
More Compliance ...
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Email Monitoring Ability to capture and analyze email correspondence for compliance risks. |
Product description specifically mentions email communications monitoring as a key feature. | |
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Instant Messaging/Chat Monitoring Captures messages from chat platforms (e.g., Bloomberg, Teams, Slack) for surveillance. |
Product supports chat and instant messaging monitoring, including Teams, Bloomberg, and other platforms. | |
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Voice Surveillance Monitors recorded voice calls for keywords or risk indicators. |
Voice/call monitoring is highlighted as a primary capability. | |
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Social Media Surveillance Captures relevant external and internal social media posts. |
Social media surveillance or monitoring is often bundled in 'electronic communications,' and Verint lists coverage for various digital channels. | |
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Mobile Device Coverage Ability to monitor communications across mobile devices. |
Mobile device and mobile messaging monitoring are explicitly supported. | |
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Text Message (SMS) Monitoring Surveillance of SMS and other direct messaging platforms. |
SMS/text message surveillance is stated as part of the supported communication channels. | |
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Application Support Number of distinct communication applications supported for monitoring. |
No information available | |
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Real-time Monitoring Capability Enables live or near-real-time capture and analysis of communication data. |
Real-time monitoring highlighted as a key differentiator on product page. | |
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Historic Data Import Supports ingestion of historic communication data for analysis. |
Product mentions the ability to ingest historic data for regulatory review. | |
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Multilingual Coverage Ability to monitor and analyze communications in multiple languages. |
Verint supports multilingual communications surveillance for global clients. | |
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Attachment Analysis Analyzes file attachments for potential violations. |
Attachment analysis is referenced as part of communication context monitoring. | |
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Encrypted Channel Monitoring Captures and analyzes messages from encrypted channels. |
Encrypted channel support (such as WhatsApp, Signal) is part of the communications compliance package. |
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Keyword/Keyphrase Detection Pre-defined and customizable word lists to flag suspicious content. |
Keyword/keyphrase detection is standard in surveillance solutions and is listed in product documentation. | |
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Natural Language Processing (NLP) Uses NLP to detect intent, sentiment, or context in communications. |
Natural Language Processing is listed for advanced compliance and risk detection. | |
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Behavioral Pattern Analysis Detects unusual user behavior or communication patterns. |
Behavioral analysis and anomaly detection referenced for fraud detection. | |
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Machine Learning (ML) Algorithms Leverages ML to enhance detection accuracy and reduce false positives. |
Machine learning algorithms cited in context of reducing false positives and improving detection. | |
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Risk Scoring Assigns risk scores to incidents/messages for prioritization. |
Risk scoring is built-in for prioritization of incidents and workflow. | |
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Custom Rule Creation Allows users to define and adapt detection rules. |
Custom rules can be created to adapt to organizational policies and changing regulations. | |
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False Positive Reduction Rate Capability of the system to decrease the rate of false positives. |
No information available | |
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Regulatory Lexicon Library Library of language and keywords for specific regulations (e.g., FINRA, SEC). |
Regulatory lexicon (FINRA, SEC, FCA) included and kept current. | |
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Sensitive Data Detection Flags personal, confidential or proprietary information. |
Sensitive data detection is referenced in compliance and privacy controls. | |
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Data Visualization Provides interactive graphics for incident trends, user activity, etc. |
Data visualization and dashboards are regularly highlighted in Verint marketing and documentation. | |
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Frequency of Analytics Updates How often analytics algorithms/models are updated to adapt to new threats. |
No information available |
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Real-time Alerting Immediate flagging and notification of detected risks or violations. |
Real-time alerting specified under automated detection and incident response. | |
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Alert Prioritization System assigns levels (e.g., high/medium/low) to alerts. |
Alert prioritization is a standard workflow feature of the product. | |
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Customizable Workflow Supports tailoring of review/investigation workflow steps. |
Case management and workflow customization described in product literature. | |
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Case Management Integration Enables creation and tracking of cases linked to alerts. |
Integrated case management with tracking is emphasized for investigations. | |
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Audit Trail Full logging of actions and changes for regulatory evidence. |
Comprehensive audit trail functionality is required for compliance and advertised in Verint’s offering. | |
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Reviewer Assignment Automation Automatically assigns alerts or cases to reviewers based on rules. |
Reviewer assignment automation is referenced as part of workflow. | |
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Alert Suppression/Filtering Ability to filter or suppress false/low-priority alerts. |
Alert suppression & filtering (for managing false positives) documented as a solution feature. | |
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Escalation Protocols Configurable escalation rules and hierarchies for unresolved cases. |
Escalation protocols/workflow logic referenced in detailed workflow and incident management. | |
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Reviewer Collaboration Tools Enables teams to work together on case investigations. |
Collaboration tools for reviewers stated as part of team-based investigations. | |
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Notifications & Reminders Automated email or in-app reminders for outstanding cases. |
Automated notifications/reminders available for unresolved cases per Verint documentation. | |
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SLA Management Monitors and enforces service-level agreement timelines for investigations. |
No information available |
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Multi-jurisdictional Rules Support Addresses regulatory requirements in multiple global jurisdictions. |
Product supports multi-jurisdictional rule frameworks for global compliance. | |
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Pre-built Compliance Rules Comes with out-of-the-box detection rules for major regulatory bodies (FINRA, SEC, FCA, etc). |
Pre-built detection and monitoring rules for common regulatory bodies documented. | |
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Configurable Regulatory Frameworks Allows mapping and customization for firm-specific compliance programs. |
Customizable/configurable regulatory frameworks mentioned for firm-specific needs. | |
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Retention Policy Management Implements and ensures compliance with data retention/archiving rules. |
Retention/archiving policy management described as compliant with major regulations. | |
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Compliance Certifications Holds certifications (e.g., SOC 2, ISO 27001, GDPR) relevant to financial services. |
Compliance certifications (SOC 2, ISO 27001, etc.) mentioned in security and compliance documentation. | |
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Automated Regulatory Reporting Creates and exports reports necessary for regulatory audits or filings. |
Automated regulatory/compliance reporting is standard per Verint product guides. | |
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Redaction Tools Redacts sensitive data in exported or shared communications. |
No information available | |
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Supervisory Review Support Tools to monitor adherence to supervisory review processes. |
Supervisory review workflow monitored and supported according to product documentation. | |
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Legal Hold Management Supports the ability to preserve data for future litigation as required. |
Legal hold management (for future litigation) specifically mentioned. | |
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Breach Notification Support Helps organizations notify affected parties of regulatory breaches within mandated timelines. |
Support for breach notification workflows referenced in compliance support. | |
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Retention Period Length Maximum length for which data can be retained for compliance. |
No information available |
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Data Ingestion Speed Rate at which new communication records can be ingested and indexed. |
No information available | |
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Storage Scalability Ability to handle growing volumes of communications data. |
undefined High-volume storage and scalability part of architecture design for large enterprises. |
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Export Options Support for exporting surveillance data in multiple formats (PDF, CSV, etc). |
Multiple export formats supported for regulatory and internal use. | |
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APIs for Integration Availability of APIs to integrate with other surveillance, archiving, or analytics platforms. |
APIs for integration with third-party and internal systems detailed in developer documentation. | |
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SIEM Integration Connects to Security Information and Event Management systems. |
Integration to SIEM/SOC platforms advertised as key feature. | |
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Third-party Data Source Integration Connects and correlates data from external vendors or sources. |
Data source integrations and connectors for third-party providers available. | |
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Custom Data Connectors Enables creation of connectors for proprietary sources. |
No information available | |
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Database Support Supports multiple types of databases (SQL, NoSQL, cloud-based, etc.). |
Database support for SQL, NoSQL, and Cloud-based databases specified. | |
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Search Performance Time to retrieve results for complex queries over stored communications. |
No information available | |
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Data De-duplication Removes duplicate messages to conserve storage and reduce noise. |
No information available | |
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Metadata Enrichment Adds useful metadata (e.g. sender, recipient, channel, time) for search and analytics. |
Metadata enrichment (sender, recipient, time, channel) listed as part of communications record workflow. |
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Role-based Access Control (RBAC) Allows granular assignment of permissions based on role. |
RBAC is standard and described as part of permissions management. | |
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Single Sign-On (SSO) Supports integration with enterprise SSO solutions. |
Single sign-on support for enterprise Active Directory and SAML integrations. | |
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Multi-factor Authentication (MFA) Requires multi-factor authentication for access. |
Multi-factor authentication supported via integration with enterprise security solutions. | |
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User Interface Customization Enables customization of UI elements and workflows. |
No information available | |
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Search Functionality Advanced and intuitive search/filtering for investigators. |
Advanced search and filtering features for investigators referenced throughout product materials. | |
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Bulk Actions Ability to perform actions on multiple records/cases simultaneously. |
Bulk actions (e.g., review, disposition) supported as usability features. | |
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Localization User interface available in multiple languages. |
Localization into multiple languages, given global financial clientele. | |
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Accessibility Compliance Meets accessibility standards (e.g., WCAG, ADA) for users with disabilities. |
No information available | |
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Number of Concurrent Users Supported Maximum number of users supported simultaneously without performance degradation. |
No information available | |
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Configurable User Roles System allows administrators to define custom roles. |
No information available | |
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Audit Access Reporting Logs and reports on user activity and access history. |
Audit access reporting described as standard compliance function. |
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Encryption In-Transit All communications data is encrypted during transmission. |
Encryption-in-transit required for compliance and stated in technical features. | |
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Encryption At-Rest Stored data is encrypted to protect against unauthorized access. |
Encryption at rest listed as security control feature. | |
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Data Loss Prevention (DLP) Prevents unauthorized sharing or downloading of sensitive communications. |
Data Loss Prevention (DLP) mechanisms described as standard data protection features. | |
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Intrusion Detection Monitors the system for unauthorized access attempts or suspicious activity. |
Intrusion detection and logging cited in Verint’s compliance and security documentation. | |
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Regular Security Audits Periodic third-party or internal security assessments performed. |
Regular security audits/assessments referenced for compliance. | |
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Granular Permission Controls Allows detailed definition of permissions at user or group level. |
Granular permission controls available for compliance roles and segmentation. | |
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Anomaly Detection Automated detection of unusual access or usage patterns. |
Anomaly detection (user/access anomalies, communication anomalies) referenced in surveillance features. | |
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IP Whitelisting/Blacklisting Restricts or allows system access based on IP addresses. |
No information available | |
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Disaster Recovery/Backup Systems Ensures protection and recovery of data in case of system failure. |
Disaster recovery and automated backup are required in the financial vertical and part of the product. | |
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Security Patch Frequency Regular cadence for applying security patches and updates. |
No information available | |
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User Activity Monitoring Continuously tracks and logs all significant user actions. |
User activity/logging/monitoring is a feature for compliance assurance. |
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Cloud Deployment Supports hosting in public or private cloud environments. |
Verint platform is available as a cloud-hosted (SaaS) solution. | |
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On-premises Deployment Allows fully onsite installation and management. |
On-premises deployment described for organizations with regulatory or security requirements. | |
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Hybrid Deployment Supports mixed cloud and on-premises configurations. |
Hybrid deployment possible for firms managing mixed environments. | |
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Elastic Scalability Capacity to scale up/down seamlessly with changes in data volume or users. |
Product is designed for elastic scalability to support growing data and user base. | |
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High Availability/Failover Built-in redundancy to minimize downtime and data loss. |
System supports high availability/failover architectures to minimize risk of downtime. | |
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Multi-tenant Support Ability to support multiple independent business units or organizations on a single platform. |
Multi-tenant support available for managed service providers and global institutions. | |
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Zero Downtime Upgrades Perform updates and upgrades without service interruption. |
No information available | |
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Deployment Time Typical time to deploy solution from contract signing. |
No information available | |
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System Uptime SLA Guaranteed system availability as specified in SLA. |
No information available | |
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Resource Monitoring Continuous monitoring of system resources and health. |
Continuous system resource monitoring described to support compliance and operational teams. | |
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Concurrent Process Handling Maximum number of concurrent data ingestion, processing or analytics tasks. |
No information available |
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Custom Report Builder Allows creation of user-defined reports on all surveillance data. |
Custom report builder/analytics builder referenced as features for clients. | |
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Scheduled Reporting Supports automated, recurring report generation and delivery. |
Scheduled/automated reporting supported per product documentation. | |
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Comprehensive Audit Logging Logs all actions/events for forensic and compliance audits. |
Comprehensive audit logging for regulatory, legal, and operational review. | |
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Data Extraction for Audits Enables data extraction tailored to regulatory or internal audit requests. |
Audit-focused data extraction mentioned in regulatory compliance feature set. | |
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Export Formats Supported Number of different formats available for data export (PDF, CSV, etc). |
No information available | |
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Drill-down Analytics Ability to explore details of flagged incidents/cases/reports. |
Drill-down analytics and reporting described for incident/case investigation. | |
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Access Logging Tracks all readings and exports of records. |
Access logging for audit and user activity reporting. | |
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Report Delivery Channels Multiple ways to send/deliver reports (email, dashboard, API, etc). |
Multiple report delivery mechanisms (email, dashboard) referenced. | |
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Regulatory Reconciliation Verifies reporting completeness and accuracy against regulatory requirements. |
No information available | |
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Alert Disposition Metrics Tracks status/outcome of all alerts for performance measurement. |
Alert disposition and performance tracking referenced in reporting modules. | |
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Reviewer Performance Reporting Reports on productivity and consistency of review teams. |
Reviewer/team productivity, performance reporting available in dashboards and metrics. |
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24/7 Customer Support Availability of round-the-clock technical assistance. |
24/7 customer and technical support standard with enterprise agreements. | |
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Service Level Agreements (SLA) Well-defined SLAs for uptime, response, and issue resolution. |
Service Level Agreements (SLA) for uptime and support described. | |
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Knowledge Base/Documentation Comprehensive online guides and troubleshooting materials. |
Knowledge base, documentation, and online support included. | |
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Training/Onboarding Services Vendor provides training programs for customer teams. |
Training and onboarding services available for enterprise and mid-market clients. | |
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Dedicated Account Manager Assignment of an account manager for ongoing relationship support. |
Dedicated account managers provided as part of enterprise service. | |
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Patch/Update Notification Alerts users to upcoming or recent system changes. |
System alerts/notifications for upgrades and patch status part of support agreement. | |
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Named User Support Offers support for specific, named contacts at customer firms. |
No information available | |
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Bug Fix Response Time Average time to acknowledge and resolve critical bugs. |
No information available | |
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Customization Services Vendor can develop custom features according to client needs. |
Professional services available for solution customization on client demand. | |
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Community/Forum Access Customers can share best practices and ask questions in a user community. |
No information available |
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Modular Pricing Allows purchase of individual feature sets rather than one-size-fits-all. |
Modular pricing available so clients can select the required communication channels and features. | |
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Capacity-based Pricing Pricing scales with data volume, users, or alerts monitored. |
Capacity-based pricing referenced for volume and scale. | |
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Total Cost of Ownership Estimator Provides tools to estimate annual costs including all fees. |
Total Cost of Ownership estimator available in pre-sales process. | |
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Transparent Billing Billing statements break down all charges by feature/use. |
Billing transparency and detailed invoicing provided for enterprise clients. | |
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Trial or Pilot Options Offers low-risk pilots or trials before purchase. |
Trial and pilot programs offered through channel partners and direct sales. | |
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Support Included in Base Price Customer support costs are included in base contract. |
Support cost typically included in base contract for compliance solutions. | |
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Upgrade Fees Policy Clear disclosure/structure of fees for upgrades or new features. |
Clear upgrade/expansion fee disclosures for regulated clients. | |
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Contract Duration Flexibility Variety of contract lengths available without penalties. |
Variety in contract duration, including annual and multi-year, described by sales teams. | |
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Discounts for Multi-year Commitments Offers reduced rates for longer agreements. |
Discounts for multi-year agreements observed as standard industry practice. | |
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Predictable Annual Increases Stated percentage or cap on annual rate increases. |
No information available |
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