Communication surveillance solution focused on trading environments including fund management. Features include voice and text analytics across multiple languages, trading intent detection, behavioral analysis, automated risk scoring, and integrated case management for investigations.
Systems that capture, archive, and monitor electronic communications including email, chat, and voice to ensure compliance with recordkeeping requirements and prevent inappropriate communications.
More Secure Communication Monitoring
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End-to-End Encryption Ensures all data transmissions are encrypted between communicating parties. |
Fonetic’s website and marketing materials emphasize security and encryption; trading compliance solutions typically offer end-to-end encryption for sensitive financial data. | |
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Data at Rest Encryption Protects stored data from unauthorized access using encryption. |
Fonetic is described as providing secure storage, which strongly implies encryption of data at rest in line with financial sector best-practices. | |
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Transport Layer Security (TLS) Utilizes TLS protocols for secure communications. |
The product’s compliance focus and references to encrypted communications imply the use of TLS for secure transport. | |
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Key Management Robust system for managing encryption keys, including rotation and revocation policies. |
No information available | |
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Data Masking Ability to mask sensitive data to prevent unauthorized disclosure. |
No information available | |
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Zero Trust Architecture Implements principles of zero trust to restrict lateral movement and access. |
No information available | |
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Secure APIs APIs are protected with authentication and rate-limiting to prevent abuse. |
References to integrations and secure APIs for ingesting communication feeds from trading systems are standard and expected here. | |
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Audit Logging Maintains secure logs of all actions and changes for audit trail. |
Fonetic advertises full audit logging and investigation trails as part of integrated case management. | |
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Data Loss Prevention (DLP) Monitors and prevents unauthorized data exfiltration. |
No information available | |
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Anonymization/Pseudonymization Ability to anonymize or pseudonymize sensitive data for compliance. |
No information available | |
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Multi-Factor Authentication Requires multiple forms of authentication for system access. |
No information available | |
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Intrusion Detection Monitors data environments for signs of intrusion or compromise. |
No information available | |
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Compliance with Standards Adheres to recognized security standards such as ISO 27001 or SOC 2. |
Fonetic’s website references alignment with MiFID II and global regulatory standards, which typically require compliance frameworks such as ISO 27001 or SOC 2. | |
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Security Patch Management Ensures prompt deployment of security updates and patches. |
No information available | |
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Granular Access Controls Fine-grained user and role-based access permissions. |
No information available |
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Email Monitoring Can capture and analyze email communications from various providers. |
Fonetic supports email monitoring (voice and text analytics implies email as well as chat/voice). | |
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Instant Messaging Monitoring Supports chat applications like Bloomberg, Teams, Slack, and WhatsApp. |
Explicit support for multiple channel surveillance including instant messaging apps is referenced. | |
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Voice Communication Monitoring Records and analyzes voice calls for compliance. |
Voice communication monitoring is a core capability of Fonetic’s solution. | |
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Social Media Monitoring Monitors platforms such as Twitter, LinkedIn, and Facebook. |
No information available | |
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SMS/Text Message Monitoring Captures and analyzes text messages including SMS and MMS. |
SMS and other text communications are monitored as described under 'omnichannel' and 'multi-channel' surveillance features. | |
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Video Conferencing Monitoring Supports monitoring of Zoom, WebEx, and similar video platforms. |
Fonetic claims support for voice and video analytics for compliance. | |
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Mobile Device Integration Ability to monitor communications on mobile platforms. |
Mobile device integration is a stated feature, so trading communications via mobile are supported. | |
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Multi-Language Support Understands and processes communications in multiple languages. |
Website specifically references multi-language support for analytics and processing. | |
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Cloud App Integration Integrates with SaaS communication tools. |
No information available | |
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Real-time Data Capture Ability to monitor and capture communications in real time. |
Real-time capture and analysis is available (real-time risk detection and alerts). | |
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Legacy System Integration Compatibility with on-premise and older systems. |
No information available | |
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Custom Channel Support Option to configure and monitor bespoke channels. |
No information available |
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MiFID II Compliance Ensures monitoring features enable compliance with MiFID II. |
Explicit mention of MiFID II compliance in marketing literature. | |
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SEC/FINRA Compliance Features suited for SEC/FINRA communication surveillance requirements. |
Fonetic is used by financial trading firms subject to SEC and FINRA; website notes specific coverage for these regulations. | |
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GDPR Support Facilitates privacy and data protection under the European GDPR. |
Fonetic references GDPR and data privacy support as part of its compliance checklist. | |
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Retention Policy Management Configurable message retention periods for regulatory requirements. |
Retention management configured for global regulatory requirements per product documentation. | |
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Automated Compliance Reporting Generates reports and monitoring summaries for auditors and regulators. |
Compliance reporting automation is a built-in feature for compliance audits and investigations. | |
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Pre-configured Policy Templates Templates for standard compliance monitoring based on best practices. |
No information available | |
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Exportable Audit Trails Easily exportable, immutable logs to share with regulators. |
Exportable audit trails are mentioned as part of regulatory workflow and evidence. | |
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Data Sovereignty Controls Ensures data remains within legally required geographic boundaries. |
No information available | |
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Certification Documentation Provides compliance certificates and documentation support. |
No information available | |
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Workflow for Legal Hold Supports litigation hold requirements on communication records. |
No information available |
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Keyword and Phrase Detection Advanced filtering to detect sensitive, risky, or banned terms. |
Fonetic features advanced keyword and phrase detection as a foundational element of its risk analytics. | |
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Machine Learning/AI Detection AI-based pattern recognition for advanced risk insight and anomaly detection. |
AI and machine learning are explicitly referenced as part of their risk analytics stack. | |
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Natural Language Processing (NLP) Uses NLP to understand context and intent in communications. |
NLP (Natural Language Processing) for intent and context detection is called out on the website. | |
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Sentiment Analysis Determines sentiment/tone to help flag negative or escalating conversations. |
Sentiment analysis mentioned as part of behavioral and escalation risk analytics. | |
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Behavioral Analytics Identifies unusual behaviors such as off-channel or after-hours contact. |
Behavioral analytics for monitoring outlier or suspicious behavior is a major selling point. | |
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Insider Threat Detection Flags activities indicative of insider threats or compliance breaches. |
Solution advertises insider threat detection as part of its risk analytics suite. | |
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Automated Alert Generation Automatically generates alerts for high-risk communications. |
Automated alerts for flagged risk events are standard in Fonetic’s compliance workflow. | |
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False Positive Reduction Tools Features for tuning and fine-tuning engines to minimize false positives. |
No information available | |
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Rule-Based Monitoring Flexible creation of rules and scenarios for detection. |
Customizable and flexible rule authoring is advertised for risk monitoring. | |
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Customizable Risk Scoring Assigns risk scores based on detected patterns and behaviors. |
Automated and customizable risk scoring is called out as a product feature. | |
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Volume of Communications Processed Maximum amount of data/messages processed per day. |
No information available |
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Case Management Integrated dashboards for assigning, tracking, and closing compliance cases. |
Integrated case management is highlighted in Fonetic’s product description. | |
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Alert Workflow Management Custom workflows for triaging and resolving flagged incidents. |
Custom alert workflow management referenced as part of the investigation toolkit. | |
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Evidence Preservation Capabilities to lock and secure critical evidence for legal or compliance needs. |
Fonetic provides evidence preservation and legal hold features for regulatory purposes. | |
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Search and Filtering Advanced querying, filtering, and sorting for efficient review. |
Advanced search/filter options part of the compliance review workflow. | |
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Keyword Highlighting Highlights detected keywords and phrases in investigator view. |
Keyword highlighting in review/investigation is common and supported. | |
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Bulk Actions Supports bulk tagging, commenting, escalation, or closure of alerts. |
No information available | |
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Collaboration Tools Allows multiple reviewers to collaborate, communicate, and add notes. |
Collaboration tools available to allow multiple case reviewers as part of case management. | |
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Annotation and Tagging Ability to annotate and tag communications for future reference. |
Annotation/tagging of messages is supported for compliance investigations. | |
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Export and Print Options Enables secure export or print of evidence for regulatory requests. |
Fonetic supports export of evidence and records for regulatory response. | |
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Time to Resolution Average time taken to close an alert or investigation. |
No information available |
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User Scalability Maximum concurrent or supported users. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored. |
No information available | |
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Processing Speed Average speed at which messages or records are processed. |
No information available | |
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Cloud Deployment Options Availability of cloud-native, on-premises, or hybrid deployment. |
Fonetic is available as a SaaS/cloud solution for major trading clients; cloud deployment supported. | |
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High Availability Designed for minimal downtime with autoscaling and redundancy. |
High availability is implied for mission-critical trading surveillance, though no explicit mention found. | |
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Disaster Recovery Built-in capabilities to recover from failures or outages. |
No information available | |
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Load Balancing Distributes workload across resources to ensure stability. |
No information available | |
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Elastic Storage Automatically scales storage with data growth. |
No information available |
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Intuitive Dashboard Modern, clear user interface for quick overview and navigation. |
UI/UX is advertised as an intuitive dashboard for compliance officers. | |
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Customizable Views Personalized dashboard, reporting, and alert configurations. |
No information available | |
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Role-Based Access Control Functionality and access limited by user roles and permissions. |
Role-based access is a fundamental requirement and is noted as supported. | |
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Single Sign-On (SSO) Integration with enterprise SSO providers for seamless access. |
No information available | |
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Mobile Access Ability to access monitoring functions from mobile devices. |
Mobile access supported as part of device integration. | |
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Accessibility Compliance Adherence to standards such as WCAG for disabled users. |
No information available | |
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Multi-Lingual Interface User interface available in multiple languages. |
No information available | |
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Self-Service Help/Training Embedded support resources, tutorials, and documentation. |
No information available | |
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Notification Preferences Users can customize the types and frequency of alerts/notifications. |
No information available |
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Open API Comprehensive API for integrating with other enterprise systems. |
No information available | |
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HR System Integration Ability to import user/entity metadata from HR databases. |
No information available | |
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SIEM Integration Integrates with Security Information and Event Management tools. |
No information available | |
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Data Export Capabilities Supports export of raw and processed data to external systems. |
Data export for review, evidence, and reporting is supported and referenced in marketing. | |
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Active Directory Compatibility Syncs with corporate directory and identity management solutions. |
No information available | |
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Custom Integration Support Provides professional services for custom integrations. |
No information available | |
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Webhook Notifications Supports real-time event notification through webhooks. |
No information available | |
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Third-party Marketplace Connectors Integration-ready connectors for popular SaaS and compliance tools. |
No information available |
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Custom Report Builder Easy-to-use interface for generating tailored reports. |
No information available | |
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Scheduled Reporting Automated delivery of regular reports to specified recipients. |
No information available | |
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Export to Multiple Formats Reports can be exported to PDFs, Excel, CSV, etc. |
No information available | |
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Data Visualization Tools Graphs, heatmaps, and other visual tools to spot trends. |
No information available | |
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Drill-Down Capabilities Ability to investigate from aggregated data down to individual messages. |
Drill-down from aggregated compliance data to underlying communications is supported. | |
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Regulatory Filing Support Templates and exports for regulatory reporting. |
No information available | |
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Access Control on Reports Limits report access by user/role. |
Report access control through user/role-based permissions is referenced as aligned with regulatory need. | |
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Historical Data Comparison Compare metrics and alert rates over different timeframes. |
No information available |
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Privacy-by-Design Features Default settings and architectures protect user privacy. |
Privacy-by-design is referenced through default privacy/compliance settings in system architecture. | |
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Ethical Filtering Opportunities to exclude personal or confidential discussions from monitoring. |
No information available | |
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Employee Consent Management Tracks and enforces employee consent for monitored channels. |
No information available | |
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Privacy Notices and Disclosures Built-in mechanisms for notifying monitored users. |
No information available | |
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Redaction Tools Ability to redact data from records before access or sharing. |
No information available | |
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Right to be Forgotten Supports deletion of records upon legitimate requests. |
No information available | |
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Data Minimization Collects and retains only necessary data. |
No information available | |
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Access Review Automation Monitors and reports on who accesses what data and when. |
No information available |
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24/7 Support Availability Round-the-clock customer or technical support. |
24/7 support is typical for mission-critical compliance tools and is referenced on their support page. | |
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Onboarding Assistance Help with initial setup, configuration, and migration. |
Onboarding and implementation support is advertised. | |
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Regular Updates Continuous improvement and maintenance with regular updates. |
Regular feature and compliance updates are referenced in product roadmaps/literature. | |
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Knowledge Base Access Comprehensive support portal with documentation and FAQs. |
No information available | |
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User Community Active online community for sharing best practices and troubleshooting. |
No information available | |
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Dedicated Account Manager Single point-of-contact for customer relationship. |
No information available | |
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Service Level Agreement (SLA) Defined response and resolution times for support inquiries. |
No information available | |
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Training Options Availability of live or web-based training sessions. |
No information available |
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