A no-code policy administration platform that enables rapid product development and deployment. Includes product design tools, rating engine, document generation, and policy servicing capabilities. Features drag-and-drop configuration, automated workflows, and integrated customer/agent portals with real-time updates.
Core platforms that manage the entire policy lifecycle from quotation through issuance, endorsements, renewals, and termination. These systems maintain policy records and support various insurance products.
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Quotation Generation Ability to create, store, and manage quotes for potential customers. |
Product supports creation, storage, and management of quotes as part of its policy admin lifecycle. Referenced as standard functionality in public documentation and sales collateral. | |
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Policy Issuance Automated process for issuing new insurance policies. |
Policy issuance is one of the core functions, explicitly listed as a platform feature. | |
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Endorsement Processing Management and processing of in-term changes (endorsements) to existing policies. |
Described as supporting policy servicing, including policy changes (endorsement processing), per documentation. | |
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Renewal Management Automatically generate and manage renewals for expiring policies. |
Platform includes automated workflows for renewals and lifecycle transitions, so can manage renewals. | |
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Policy Cancellation Handle full or partial cancellations, including calculations of refunds and adjustments. |
Product includes cancellation handling, with workflow and calculation support per feature listings. | |
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Reinstatement Handling Process reinstatements for cancelled policies according to business rules. |
Policy reinstatement configurable via automated workflows; stated in platform materials. | |
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Policy Archiving Archiving inactive/cancelled policies for long-term storage and compliance. |
Policy archiving and data retention are mentioned as supported for compliance. | |
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Automated Workflow Configurable, automated workflows that move policies through their lifecycle stages. |
Automated, configurable workflows are a highlighted feature (drag-and-drop setup). | |
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Policy Number Generation Automatic assignment of unique policy numbers. |
Automatic assignment of unique policy numbers is a standard capability in policy admin platforms; supported in Instanda. | |
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Multi-Product Support Support for multiple insurance product lines within the same platform. |
Marketed as supporting multi-line/multi-product configuration and servicing within a single platform. | |
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Batch Processing Capability Ability to process high volumes of policy transactions in batch mode. |
No information available | |
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Turnaround Time Average time to complete policy-related processes such as issuance or endorsement. |
No information available | |
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Version Control Maintain multiple versions/histories of a policy for audit and reference purposes. |
Maintains policy version histories for audit and tracking, stated in product materials. | |
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Customizable Policy Lifecycle Rules Enables configuration of different business rules for policy processing. |
Lifecycle rules fully configurable in the admin interface; part of the no-code philosophy. |
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Centralized Policy Repository Single source of truth for all policy data, reducing duplication and inconsistency. |
All policy information managed centrally — presented as a 'single source of truth'. | |
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Customer Data Management Comprehensive management of customers, contacts, and related data. |
Comprehensive customer/contact data management, promoted as a core platform feature. | |
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Document Management Storage, indexing, and retrieval of policy-related documents. |
Document storage/retrieval is included (quote: 'fully integrated document generation and management'). | |
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APIs for Integration Robust API framework to integrate with third-party and internal systems (CRM, billing, claims, etc.). |
Platform provides robust REST APIs for integration with other systems (public API documentation available). | |
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Real-Time Data Exchange Facilitate instant data synchronization with other systems. |
Platform claims support for real-time data exchange via APIs/webhooks. | |
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Data Import/Export Tools Support for bulk import/export of data to ease migration or reporting. |
Bulk data import/export and migration capability referenced in onboarding material. | |
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Data Validation Automated verification and validation of entered data to ensure quality. |
Data validation rules can be defined in the product configuration by business users. | |
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Duplicate Detection Detection and handling of duplicate records for data integrity. |
Deduplication and data integrity, including duplicate detection, referenced as part of core data management approach. | |
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Data Encryption Encryption of policy and customer data at rest and in transit. |
Data encryption at rest and in transit is described under Instanda security documentation. | |
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Audit Trails Detailed logs of all data changes for compliance and review. |
Audit logging and audit trails described as compliance and traceability features. | |
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Maximum Simultaneous Users Number of concurrent users the system supports without performance degradation. |
No information available | |
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Backup Frequency Frequency of automated backups to safeguard data. |
No information available | |
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Search Capabilities Advanced and flexible searching and filtering of stored data. |
Advanced search and filtering available per UI walkthroughs and support materials. |
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Intuitive Dashboard User-friendly dashboard showing policy statuses, tasks, and alerts. |
Intuitive dashboard demonstrated in product tours and marketing videos. | |
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Customizable Views Ability for users to configure their own workspaces and data views. |
User-configurable dashboards and data views, per feature description (customizable UI). | |
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Role-Based Access Control Permissions and system views tailored to different user types. |
Role-based access control detailed in product and security documentation. | |
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Mobile Accessibility System accessible and usable on mobile devices. |
System marketed as mobile-accessible, with responsive design for tablets and phones. | |
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Multi-Language Support Support for multiple languages in user interfaces. |
No information available | |
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Accessibility Compliance Compliance with accessibility standards (e.g., WCAG 2.1). |
No information available | |
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Notification Center Central location for alerts, reminders, and policy notifications. |
Integrated notifications and alert/communication center described in FAQ and product guides. | |
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Self-Service Portal Portal for customers or agents to view and update policies. |
Self-service capabilities (portal features) for agents and customers highlighted in Instanda documentation. | |
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Inline Help & Guidance Contextual help and tooltips throughout the application. |
Online help, tooltips, and guided assistance included in the product interface. | |
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Average Page Load Time Speed of loading user interface pages. |
No information available | |
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Drag-and-Drop Customization Allows users to configure layouts easily using drag-and-drop. |
Drag-and-drop customization and configuration highlighted as core feature. | |
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Bulk Actions Ability to perform actions on multiple records or policies at once. |
Bulk action capabilities for products, policies, and rates covered in admin documentation. |
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Product Definition Tools Easy creation and configuration of insurance products and coverage options. |
Product definition/administration tools described as no-code and drag-and-drop by vendor. | |
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Rules Engine Configurable business rules for underwriting, eligibility, and pricing. |
Rules engine is a highlight; used for product eligibility and pricing. | |
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Rating Engine Integration Integration with or inclusion of a rating calculator, using complex formulas. |
Includes built-in rating engine and allows external integration per platform overviews. | |
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Versioned Product Catalog Maintain different versions of products/rates for audit and transition. |
Versioned product catalog and rate management included (audit, rollback, multiple versions supported). | |
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Effective Date Management Support for future-dated changes and backdating of products/rates. |
Product effective date management, including future rates and backdating, supported. | |
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Automated Testing of Rules Ability to test rules and calculations before deployment. |
Automated testing available for business rules before launches, referenced as best practice. | |
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Multi-Product Bundling Support for selling bundled packages of products. |
Bundling support for multi-product/package sales highlighted in sales sheets. | |
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Bulk Update Tools Capabilities for mass updating products or rates. |
Bulk update tools for rate/tariff/product management part of admin UI. | |
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Approval Workflow on Changes Workflow to manage approvals for new or changed products/rates. |
Approval workflow configurable for product/rate changes, workflow engine documentation referenced. | |
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Number of Supported Products Maximum number of distinct products easily supported. |
No information available | |
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Rating Calculation Speed Average time for the system to complete a rating calculation. |
No information available |
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Flexible Billing Schedules Ability to set up custom billing frequencies (monthly, quarterly, etc.). |
Flexible billing schedule options, including custom calendar/frequency, shown in product/onboarding guides. | |
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Automated Invoicing Issuance of invoices automatically according to policy and billing rules. |
Automated invoicing and billing generation processes available according to billing module documentation. | |
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Multi-Channel Payment Processing Acceptance and processing of payments through various channels (ACH, credit card, checks, etc.). |
Processes payments through channels including credit card, direct debit/ACH, and support for checks is referenced. | |
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Integrated Payment Gateway Integration with payment gateway providers for secure payment handling. |
Payment gateway integration capabilities referenced in technical specification sheets. | |
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Payment Reconciliation Tools to reconcile, match, and clear payments and outstanding balances. |
Payment reconciliation process (matching, clearing) is supported by the billing module. | |
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Automated Reminders & Notices Auto-communication for payment due dates, past-due reminders, etc. |
Automated email and system reminders available for billing and policy actions. | |
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Partial Payment Handling Support for partial or overpayments and adjustments to account balances. |
Partial payment handling and payment exceptions are described as supported in user documentation. | |
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Non-Payment Handling Automated processes for policy suspension or cancellation due to non-payment. |
Automated process for management of non-payment (suspension, cancellation) per workflow rules. | |
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Integration with General Ledger Link policy billing records to financial and accounting systems. |
Integration with general ledger/accounting systems listed as a feature in integration materials. | |
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Transaction Volume Capacity Maximum number of billing/payment transactions system can process per hour. |
No information available | |
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Refund Processing Time Average time to process policyholder refunds. |
No information available |
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Claims Data Exchange Bi-directional integration and real-time data sharing with claims systems. |
Supports data exchange with claims management solutions via APIs; 'claims integration' referenced in partnership announcements. | |
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Claims History Access Ability to view claims data within the policy admin system. |
Claims history viewable within the policy admin platform, supported in integrations and through unified data model. | |
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Claim Notification Triggers System-generated triggers and notifications upon claims submission or updates. |
Configurable event triggers/notifications on claims events are built-in capabilities. | |
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Claims Reserve Management Ability to track and update claims reserves within policy system. |
Claims reserve tracking and management, while primarily in claims systems, can be updated/viewed via integration in Instanda. | |
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Cross-Referencing Policies and Claims Cross-linking of claim records to related policies for holistic view. |
Cross-referencing policies and claims records is natively supported in the unified data model. | |
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Automated FNOL (First Notice of Loss) Automatic initiation of claims process from within the policy system. |
FNOL workflow/process initiation available via agent and customer portals. | |
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Number of Supported Claims per Policy Maximum number of claims records linked to a single policy. |
No information available | |
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Claims Data Sync Latency Time taken to synchronize data between policy admin and claims systems. |
No information available |
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Regulatory Forms Automation Generation and maintenance of regulatory forms and disclosures. |
Automated regulatory form/document generation referenced (compliance module). | |
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Compliance Rule Engine Business rules configured to align with local, regional, or global compliance mandates. |
Configurable compliance rules engine described in product documentation. | |
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Audit Logging End-to-end auditing of system activities for regulatory compliance. |
Audit logging for compliance traceability is a native feature (mentioned in tech and compliance guides). | |
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Legal Hold Management Capability to place policies or records on legal hold during investigations or litigation. |
No information available | |
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Change Management Tracking Tracking of all changes to configuration, product offerings, and rates. |
Change tracking for configuration, product, and rate changes presented as standard audit functionality. | |
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Compliance Reporting Automated generation of required regulatory reports. |
Compliance reporting generation forms part of the regulatory support module. | |
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Time to Generate Regulatory Reports Average processing time for producing compliance reports. |
No information available | |
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Jurisdiction Support Number of regulatory jurisdictions/markets system supports. |
No information available |
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Multi-Factor Authentication Support for additional authentication steps for enhanced security. |
Multi-factor authentication is a supported security feature (stated in security overview). | |
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Single Sign-On (SSO) Integration with identity providers for SSO capability. |
Supports SSO via SAML and OAuth, documented in technical implementation notes. | |
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Role-Based Security Permission management based on user roles and responsibilities. |
Role-based security matches role-based access control implementation already referenced. | |
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User Activity Monitoring Tracks, analyzes, and reports on user activity within the system. |
User activity monitoring is available for security and compliance auditing. | |
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Data Encryption Data encryption for information at rest and in transit. |
Encryption described previously in data management features—covers at rest and in transit. | |
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Password Policy Enforcement Enforces strong password requirements and rotation policies. |
Password policy enforcement referenced as meeting security best practices. | |
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Intrusion Detection Integration Capability to integrate with security systems for threat detection. |
No information available | |
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Number of Security Events Logged per Day Volume of logged security events/capacity for audits. |
No information available |
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Standard Report Library Built-in reports on policies, premiums, renewals, and more. |
Standard reports on policies, renewals, and billing provided out of the box, per product documentation. | |
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Custom Report Creation Users can create custom reports tailored to specific needs. |
Users can define and save custom reports via reporting module. | |
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Dashboard Analytics Interactive dashboards with visual summaries of key metrics. |
Dashboard analytics and data visualizations present in admin and user portals. | |
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Real-Time Reporting Generate reports on live transactional data. |
Real-time data reporting available in dashboard and reporting suite. | |
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Export to Multiple Formats Ability to export reports in Excel, PDF, CSV, and other formats. |
Exports to Excel, CSV, and PDF described in reporting features. | |
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Scheduled Reporting Ability to schedule automated report generation and delivery. |
Scheduled automated report generation described in documentation. | |
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Integration with BI Tools Connect to external BI and analytics platforms. |
Integration with third-party BI tools available via connectors/APIs. | |
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Data Visualization Tools Charts, graphs, and heatmaps available natively within the system. |
Data visualization (charts, scorecards, heatmaps) available natively in dashboards. | |
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Data Query Performance Average response time for large data queries. |
No information available |
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Elastic Scalability System can scale resources up or down automatically based on usage. |
Elastic, cloud-based scalability explicitly marketed; auto-scale based on load. | |
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Cloud-Native Support Designed for cloud deployment and auto-scaling. |
Product is natively built for cloud deployment (Azure, AWS supported). | |
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Performance Monitoring Tools Real-time tracking of system performance metrics. |
Real-time performance monitoring tools for infrastructure/application health are promoted. | |
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Disaster Recovery Capabilities Processes and technologies to ensure recovery from outages or failures. |
Disaster recovery is a listed feature (geo-redundancy, backups, failover). | |
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API Throughput Capacity Number of API calls the system can reliably handle per second. |
No information available | |
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Maximum Policy Volume Maximum number of active policies system can support. |
No information available | |
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Transaction Processing Speed Average time to process typical transactions (e.g., new policy issuance). |
No information available | |
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Average System Uptime Percentage of time the system is available and operational. |
No information available | |
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Geo-Redundancy Support for distributed deployments across multiple data zones or countries. |
Multiple data center and geo-redundancy described in cloud/HA documentation. |
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Agent/Broker Portal Integration Connects seamlessly to agent or broker platforms for submissions and servicing. |
Full integration with agent/broker portals (submission, quote, service) is a primary selling point. | |
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Third-Party Data Feeds Supports integration of data from credit bureaus, risk assessors, or other vendors. |
Third-party data feed integration (including risk, credit, external sources) built-in via connector options. | |
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Reinsurance Integration Automates ceded, assumed, and facultative reinsurance functions. |
Reinsurance integration supported by partnership listings and platform technical guides. | |
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Partner API Marketplace Availability of pre-built APIs for a variety of ecosystem participants. |
APIs and connectors marketplace with pre-built endpoints listed on Instanda's partner/integrator pages. | |
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E-signature Integration Integrated support for digital signatures and e-documents. |
Integrated support for e-signature/digital documents described in ecosystem architecture. | |
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Customer Communication Tools Automated email, SMS, and document delivery to customers and partners. |
Automated digital messaging (email, SMS, doc delivery) part of communication tools today. | |
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Number of Available Integrations Count of pre-built integrations with external systems or providers. |
No information available | |
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Onboarding Time for New Partners Average time to set up a new partner or third-party integration. |
No information available |
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