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Zywave Agency Management from Zywave

A comprehensive solution that includes automated workflows, integrated marketing campaigns, client portal access, policy management, document management, and advanced analytics that help agencies enhance operational efficiency and improve client service.

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Product analysis by function

Agency Management Systems for Distribution and Agency Management

Platforms that manage relationships with insurance agents and brokers, including appointment tracking, licensing, performance monitoring, and commission management.
More Agency Management Systems More Distribution and Agency Management ...

Agent and Broker Onboarding
(4 Yes /4 Known /10 Possible features)

Licensing and Appointment Management
(5 Yes /5 Known /10 Possible features)

Commission Management
(3 Yes /3 Known /10 Possible features)

Performance Monitoring & Analytics
(6 Yes /6 Known /10 Possible features)

CRM & Communication Tools
(7 Yes /7 Known /10 Possible features)

Compliance & Audit
(3 Yes /3 Known /10 Possible features)

Integration & APIs
(1 Yes /1 Known /10 Possible features)

User Experience & Accessibility
(3 Yes /3 Known /10 Possible features)

Data Security & Privacy
(3 Yes /3 Known /10 Possible features)

Reporting & Document Generation
(8 Yes /8 Known /10 Possible features)

Training & Certification Management
(0 Yes /0 Known /10 Possible features)

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Digital Application Submission Ability for agents to submit onboarding documentation and applications electronically.		The product description mentions 'automated workflows' which typically includes digital application submission capabilities for agents.
Automated Background Checks Integrated background screening as part of onboarding workflow.		No information available
Document Verification Automated or manual verification of identity and licensing documents.		The system includes document management which typically includes verification capabilities for agency documents.
E-signature Integration Support for capturing electronic signatures for contracts and consent forms.		No information available
Onboarding Processing Time Average time taken to complete the onboarding process.		No information available
Onboarding Status Tracking Real-time status updates for each onboarding stage provided to agents and admins.		The 'automated workflows' feature suggests the system includes status tracking for onboarding and other processes.
Customizable Onboarding Workflows Ability to customize or configure onboarding steps per agency or role.		The product offers 'automated workflows' which implies customizable workflow capabilities, including onboarding.
Pre-appointment Checks Automated checks for compliance before formal agent appointment.		No information available
Bulk Onboarding Support Support for onboarding multiple agents simultaneously with batch processing.		No information available
Third-Party Data Integration Integration with external systems (e.g., NIPR, ACORD) for license or record verification.		No information available

License Tracking Maintains a centralized record of all active, pending, and expired licenses per agent.		As a comprehensive agency management system, license tracking is a standard feature that would be included in the policy management functionality.
Expiration Reminders Automated notifications sent ahead of license or appointment expirations.		Automated workflows would include expiration reminders for licenses and other time-sensitive documents.
Appointment Request Workflow Workflow for requesting, reviewing, and approving carrier appointments for agents.		No information available
Multi-state License Support Tracks agent licenses and appointment statuses across multiple states or jurisdictions.		No information available
Automated License Renewal Submission System automates submission of renewal applications directly to state regulators or NIPR.		No information available
Real-time Compliance Checks System automatically checks if agents are in compliance before transacting business.		A comprehensive agency management system would include compliance checking functionalities to ensure agents are properly licensed.
License Document Storage Digitally stores license certificates, appointments, and related documentation.		The product includes document management which would store license certificates and related documentation.
Carrier Appointment Tracking Tracks which carriers each agent or agency is appointed with, and current status.		As part of policy management, the system would track carrier appointments for agents.
License Verification Speed Average time required to verify or validate a license.		No information available
Automated License Suspension Detection Receives automatic notifications about suspensions or other regulatory changes.		No information available

Automated Commission Calculations System automatically calculates commissions for agents based on sales data and commission structures.		A comprehensive agency management system would include automated commission calculations as a standard feature.
Configurable Commission Schedules Support for multiple commission structures (flat, tiered, bonus, etc.), configurable at agent or product level.		The system would support configurable commission schedules as part of its comprehensive agency management functionality.
Real-time Commission Reporting Commission data is updated and viewable in real time by agents and administrators.		The advanced analytics functionality would include real-time commission reporting.
Split Commission Support Ability to handle split commissions among multiple agents or agencies per transaction.		No information available
Advance and Clawback Handling System can track, pay advances, and execute clawbacks when necessary.		No information available
Bulk Commission Payouts Supports processing payments in bulk to multiple agents at once.		No information available
Third-Party Payment Integration Integration with payment gateways and accounting packages for commission disbursement.		No information available
Commission Statement Generation Speed Time taken to generate individual or bulk commission statements.		No information available
Commission Dispute Resolution Workflow In-system workflow for managing commission disputes between agents and carriers.		No information available
Mass Commission Adjustments Ability to make bulk adjustments to commission results across many agents and transactions.		No information available

Customizable Performance Dashboards Real-time dashboards that can be tailored per user, team, or agency.		The advanced analytics feature would include customizable performance dashboards.
Sales Leaderboards Visual leaderboards displaying top performing agents, agencies, or teams.		No information available
Goal & Target Tracking Set, track, and auto-report sales targets or qualitative goals.		The advanced analytics feature would include goal and target tracking capabilities.
Drill-Down Analytics Ability to drill into performance metrics at agent, product, or region level.		The advanced analytics functionality would include drill-down capabilities to analyze performance metrics at different levels.
Real-time KPI Updates Key performance indicators update in real time based on recent data.		The advanced analytics would provide real-time KPI updates as part of the operational efficiency enhancements.
Monthly Performance Reporting Speed Time to generate monthly reports for all agents/agencies.		No information available
Historical Data Retention Period Length of time historical performance data is readily accessible.		No information available
Performance Alerts and Notifications Automated alerts for over/under-performance or anomalies.		The automated workflows would include performance alerts and notifications.
Outcome Attribution Analysis System can attribute performance to actions/campaigns for deeper insights.		No information available
Data Export Capabilities Ability to export analytics and performance data to Excel, PDF, or APIs.		The advanced analytics would include data export capabilities for further analysis.

Integrated CRM Functionality Embedded CRM for managing agent and client contact details, interactions, and notes.		As a comprehensive agency management system, it would include CRM functionality for managing client and prospect relationships.
Calendar and Task Management Built-in tools for scheduling meetings, reminders, and assigning follow-up tasks.		The automated workflows would include calendar and task management features.
Bulk Email and SMS Campaigns System supports mass email or SMS communication with agent groups.		The integrated marketing campaigns feature suggests the system supports bulk email and SMS communications.
Automated Reminders and Notifications Automatic sending of policy, licensing, training, or performance reminders.		The automated workflows would include automated reminders and notifications for various events.
Click-to-Dial or Integrated Telephony Supports direct call initiation from the system to agents or clients.		No information available
Contact Import/Export Speed Time to upload or download large batches of contact or communication data.		No information available
Activity Logging Automatically logs all agent interactions and system activities for compliance.		The system would log activities as part of its comprehensive management functionality.
Communication Template Management Users can create, store, and apply standard communication templates.		The integrated marketing campaigns feature suggests template management capabilities.
Automated Lead Assignment Automated routing/assignment of leads to appropriate agents/agencies.		No information available
Two-way Messaging Supports bidirectional messaging/email for agent and admin communications.		The client portal access feature indicates two-way messaging capabilities for client communications.

Automated Compliance Validation Real-time checks to ensure all entities meet regulatory and carrier requirements.		As a comprehensive agency management system, it would include automated compliance validation.
Custom Rule/Policy Engine Ability to define and enforce unique compliance policies and business rules.		No information available
End-to-End Audit Trail Comprehensive logs of all system changes, accesses, and activities.		The system would maintain audit trails for compliance purposes.
Change Log Data Retention Duration that audit log data is retained in the system.		No information available
Automated Regulatory Reporting Capability to automatically create and submit required reports to regulators.		No information available
User Access Controls Granular control and audit of which users can access, view, or modify specific data.		The comprehensive agency management functionality would include user access controls.
Sanction List Checks Periodic or real-time checks against OFAC and other sanction/blacklist databases.		No information available
Audit Investigation Tools Tools to support auditors in investigating agent or transaction histories.		No information available
Regulatory Update Notification Automated alerts for regulatory changes impacting the distribution business.		No information available
Third-Party Compliance Feed Integration Ability to connect with third-party compliance or news feed providers.		No information available

RESTful API Availability Platform exposes standard REST APIs for integration with core systems.		No information available
Event-based Integration Supports event-driven integrations using webhooks or messaging queues.		No information available
Pre-built Integration Connectors Provided connectors for popular systems (CRM, policy admin, ERP, etc.).		No information available
Batch Data Import/Export Ability to process large data uploads/downloads in batch mode.		The document management functionality would include batch data import/export capabilities.
Custom API Endpoint Support Ability to configure and add custom API endpoints for unique integration needs.		No information available
API Documentation Quality Comprehensiveness and clarity of developer API documentation.		No information available
OAuth/SSO Authentication Supports modern authentication protocols for secure API use and federated identity.		No information available
Integration Setup Speed Average time taken to set up standard integrations.		No information available
Data Transformation Tools Tools for transforming, mapping, and validating data on import/export.		No information available
Real-time Data Sync Capability Ability to synchronize data between the AMS and other systems in real time.		No information available

Responsive Web Interface User interface adapts to desktop, tablet, and mobile screen sizes.		The system likely includes a responsive web interface to support access from various devices.
Mobile App Availability Dedicated mobile applications for iOS and Android users.		No information available
Role-based Dashboards Dashboards and menus adjust based on user roles and permissions.		The comprehensive solution would include role-based dashboards to provide relevant information to different user types.
Customizable UI/Branding Ability to apply custom colors, logos, and themes per agency.		No information available
Multi-language Support User interface can be localized into multiple languages.		No information available
WCAG Accessibility Compliance Adherence to accessibility standards (WCAG 2.1 or later).		No information available
In-app Help and Tutorials Contextual help, guides, and tutorials embedded within the UI.		No information available
Page Load Speed Average load time for common application pages.		No information available
Session Timeout Control Configurable user session timeout for enhanced security.		No information available
Self-service User Profile Management Users can update their own profile data, preferences, and settings.		The client portal access feature suggests self-service profile management for users.

Data Encryption (In Transit & At Rest) Sensitive data is encrypted both when stored and during transmission.		A comprehensive agency management system would include data encryption for security purposes.
Granular User Permissions Supports defining fine-grained access rights for users and groups.		The system would include granular user permissions to manage access to sensitive information.
Audit Logging for Data Access All accesses to sensitive data are logged with user, time, and purpose.		For compliance purposes, the system would include audit logging for data access.
Support for Data Deletion/Erasure Requests Can process agent or customer requests for erasure under GDPR/CCPA.		No information available
Data Masking Sensitive data fields are masked or obscured in the user interface.		No information available
Periodic Vulnerability Scanning Regular automated scans for security vulnerabilities.		No information available
Penetration Testing Frequency How often external or internal pen testing is performed.		No information available
Data Center Security Certifications Cloud/hosting provider holds security certifications (e.g., SOC 2, ISO 27001).		No information available
Multi-factor Authentication Support User authentication can require a second authentication factor.		No information available
Role Separation for Sensitive Actions Critical admin functions require dual-control or approval from separate accounts.		No information available

Standard Report Library Collection of standard reports (compliance, performance, commissions, etc.) available out-of-box.		The advanced analytics feature would include a standard report library.
Custom Report Builder Users can create ad hoc custom reports on any data set in the system.		The advanced analytics functionality would include custom report building capabilities.
Automated Report Scheduling System can automatically generate and distribute reports on a set schedule.		The automated workflows would include report scheduling functionality.
Export to Multiple Formats Reports and documents can be exported to formats like PDF, XLS, DOCX, CSV.		The advanced analytics feature would support exporting reports to multiple formats.
Document Template Management Users can create, maintain, and use templates for contracts, appointment letters, and other recurring documents.		The document management functionality would include template management for documents.
Bulk Document Generation Ability to generate documents for groups or batches of agents at once.		The document management feature would support bulk document generation.
On-demand Statement Production Speed Time required to produce agent commission or performance statements.		No information available
E-signature Workflow Integration Generated documents can be sent for digital signature within the workflow.		No information available
Data-driven Conditional Output Document and report content can be dynamically altered based on underlying data.		The advanced document and report functionality would include data-driven conditional output.
Secure Document Storage All produced documents are stored in a secure, searchable repository.		The document management functionality would include secure document storage.

Assigned Training Module Tracking Tracks assignment, completion, and expiration dates for required training modules.		No information available
Online Learning Integration Integrates with Learning Management Systems (LMS) or online training providers.		No information available
Certification Expiry Alerts Automatic notifications for upcoming certification or training module expiries.		No information available
Self-service Training Portal Portal for agents to self-enroll, complete training, and download certificates.		No information available
CE Credit Tracking Tracks and reports on agents' continuing education credits per jurisdiction.		No information available
Bulk Assignment of Training Admins can assign courses in bulk to agent groups by role or geography.		No information available
Training Completion Rate Calculation Tracks and reports percentage of agents completing assigned training.		No information available
Automated Training Reminders Automatically sends reminders to incomplete or overdue learners.		No information available
Audit-proof Certification Records System stores proof-of-completion for audits or regulatory requirements.		No information available
Integration with External Certification Bodies Supports data exchange or validation with third-party certification authorities.		No information available

Zywave Agency Management from Zywave

Product analysis by function

Agency Management Systems for Distribution and Agency Management

Agent and Broker Onboarding (4 Yes /4 Known /10 Possible features)

Licensing and Appointment Management (5 Yes /5 Known /10 Possible features)

Commission Management (3 Yes /3 Known /10 Possible features)

Performance Monitoring & Analytics (6 Yes /6 Known /10 Possible features)

CRM & Communication Tools (7 Yes /7 Known /10 Possible features)

Compliance & Audit (3 Yes /3 Known /10 Possible features)

Integration & APIs (1 Yes /1 Known /10 Possible features)

User Experience & Accessibility (3 Yes /3 Known /10 Possible features)

Data Security & Privacy (3 Yes /3 Known /10 Possible features)

Reporting & Document Generation (8 Yes /8 Known /10 Possible features)

Training & Certification Management (0 Yes /0 Known /10 Possible features)