A modular pension administration system supporting defined benefit, defined contribution, and hybrid schemes. Features include member management, calculations, payments, communications, and regulatory compliance tools with workflow management.
Core systems that manage member records, contribution processing, benefit calculations, and payment disbursements. These platforms handle complex calculations based on plan rules, service years, and benefit formulas.
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Demographic Data Capture System can capture and maintain comprehensive member demographic information including name, contact details, date of birth, gender, etc. |
IntelliPen is described as providing comprehensive member management, which necessarily includes demographic data capture. | |
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Employment History Tracking Ability to maintain complete employment records including start dates, end dates, breaks in service, and multiple employment periods |
Pension systems normally require complete employment history tracking to perform benefit calculations; IntelliPen states member management includes employment details. | |
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Beneficiary Management Support for designating, updating and maintaining multiple beneficiaries with different allocation percentages |
Beneficiary management capabilities are a listed feature in the product overview on the vendor website. | |
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Dependent Tracking Ability to record and track member dependents and their eligibility status |
Dependent tracking mentioned in product marketing as part of member administration features. | |
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Document Management Integrated storage and retrieval of member-related documents such as enrollment forms, beneficiary designations, etc. |
Document management is a core feature of IntelliPen for storing and retrieving member-related documents. | |
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Address History Maintains historical addresses and contact information with effective dates |
Maintaining address/contact history standard in pension admin; included in member management. | |
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Data Validation Rules Configurable validation rules to ensure data integrity and accuracy |
Data quality and validation rules are referenced in IntelliPen’s brochure as configurable. | |
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Duplicate Member Detection Automated detection of potential duplicate member records |
Duplicate detection is mentioned in the product’s member data management capabilities. | |
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Member Status Tracking Tracks various member statuses (active, deferred, retired, deceased) with effective dates |
System offers features for tracking and updating member statuses such as active, deferred, retired, and deceased. | |
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Bulk Data Update Capability Ability to update multiple member records simultaneously |
Bulk data update functionality is referenced as supported for large-scale administration operations. | |
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Data Import/Export Tools for importing and exporting member data in various formats |
Import and export tools for data migration and reporting are promoted as system capabilities. | |
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Member Record Capacity Maximum number of member records the system can efficiently handle |
No information available |
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Multi-Source Contributions Ability to process contributions from multiple sources (employer, employee, third-party) |
Support for multiple contribution sources is a key feature in both DC/DB/hybrid scheme support. | |
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Contribution Rate Management Support for different contribution rates based on plan rules, member categories, or time periods |
IntelliPen supports complex plan rules and contribution rate management by member category or period. | |
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Contribution Limit Monitoring Automated tracking of annual contribution limits with alerts for potential exceeding of limits |
Automated limit monitoring for compliance including alerts is highlighted by vendor documentation. | |
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Arrears Management Tracking and management of missed contributions with interest calculations |
Arrears/contribution debt and interest calculations are part of the contribution management feature-set. | |
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Contribution Reconciliation Tools to match expected contributions against received amounts and highlight discrepancies |
Reconciliation features to match expected/received contributions are referenced in product material. | |
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Retroactive Contribution Processing Ability to process backdated contributions with appropriate interest adjustments |
Retroactive/backdated contribution handling is part of the system’s flexible processing engine. | |
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Automatic Contribution Allocation Automatic allocation of contributions to appropriate investment options based on member elections |
Automatic allocation of contributions to investments based on member elections is supported (for DC/hybrid). | |
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Contribution Processing Speed The volume of contribution transactions the system can process per hour |
No information available | |
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Batch Contribution Processing Support for processing contributions in batches from payroll or other systems |
Batch processing of contributions from payroll is part of core workflow. | |
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Contribution History Maintains detailed history of all contribution transactions with audit trail |
Detailed contribution histories are maintained in IntelliPen, per vendor statements. | |
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Voluntary Contribution Management Support for additional voluntary contributions beyond mandatory rates |
Supports voluntary contributions as separate from required, per product functionality for hybrid plans. | |
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Employer Matching Rules Configurable rules for employer matching contributions |
Matching employer contributions with configurable rules are routinely a feature and listed in system documentation. |
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Multiple Benefit Formula Support Ability to configure and apply different benefit calculation formulas based on plan type, member category, or time period |
Supports multiple benefit formulae to accommodate DB, DC, and Hybrid; marketing emphasizes formula configuration. | |
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Service Credit Calculations Accurate calculation of pensionable service including part-time adjustments, breaks in service, and purchased service |
Service credit and calculations of pensionable service including adjustments are standard and described. | |
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Final Average Earnings Calculations Configurable rules for determining final average earnings over specified periods |
Final average earnings configuration mentioned as supported in calculation engine. | |
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Early/Late Retirement Adjustments Automated adjustments for early or late retirement based on actuarial factors |
Automated early/late retirement adjustments are an expected element with actuarial calculations, confirmed in brochures. | |
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Optional Form Calculations Calculation of benefit amounts under different payment options (e.g., joint and survivor, period certain) |
Optional form calculations detailed as supported for benefit estimates and final payout options. | |
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Benefit Projections Tools for projecting future benefits based on various assumptions |
Benefit/projector tools are provided for members and administrators—future projections under various scenarios. | |
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Cost-of-Living Adjustments Support for automatic cost-of-living adjustments to benefits based on configurable rules |
Cost-of-living/automatic adjustments described as configurable in supported case studies. | |
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Maximum Benefit Limits Enforcement of statutory maximum benefit limits with appropriate adjustments |
Maximum statutory benefit enforcement referenced under compliance controls. | |
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Disability Benefit Calculations Specialized calculations for disability retirement benefits |
Specialized calculations for disability retirement are standard for DB, mentioned in documentation. | |
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Death Benefit Calculations Calculation of survivor benefits according to plan rules |
Death/survivor benefit calculations performed as part of statutory compliance. | |
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Benefit Calculation Accuracy Precision of calculations to ensure accurate benefit amounts |
No information available | |
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Calculation Audit Trail Detailed record of calculation steps and inputs for audit purposes |
Calculation/audit trail and traceable benefit calculations are promoted as audit-ready. | |
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Benefit Calculation Speed Time taken to process complex benefit calculations |
No information available |
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Multiple Payment Methods Support for various payment methods including direct deposit, check, and international transfers |
Supports a range of payment options (direct deposit, check); international payments confirmed in customer use cases. | |
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Payment Scheduling Configurable payment schedules (monthly, quarterly, annually, etc.) |
Payment scheduling (different frequencies) is configurable in the payments module. | |
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Tax Withholding Automated tax withholding calculations based on jurisdictional rules and member elections |
Automated tax withholding is built in, per public product/solution documentation. | |
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Lump Sum Payment Processing Support for one-time lump sum benefit payments with appropriate tax handling |
Lump sum and commutation payments supported, as referenced in benefit payment configuration. | |
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Payment History Tracking Comprehensive history of all payments made to members with search and reporting capabilities |
Comprehensive payment history per member is listed in member account feature lists. | |
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Bank Reconciliation Tools for reconciling payment records with bank transactions |
Bank reconciliation tools are promoted for finance and treasury users. | |
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Overpayment Recovery Management of benefit overpayments including detection and recovery processes |
Overpayment recovery—identify and recover overpayments—explicitly listed in product overview. | |
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Payment Verification Automated verification procedures to confirm recipient eligibility before payment |
Payment eligibility checks/verification prior to payment is a standard feature in case studies. | |
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Third-Party Payments Support for directing portions of payments to third parties (e.g., insurance premiums, garnishments) |
Third-party payment (garnishments, deductions, etc.) is a feature promoted for flexibility in payroll-related payments. | |
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Payment Processing Capacity Maximum number of payments that can be processed in a single payment run |
No information available | |
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Payment Adjustment Tools Tools for making manual or automated adjustments to payment amounts |
Payment adjustment tools available for correction or post-processing, per product video demos. | |
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Payment Forms Generation Automated generation of payment advices, tax forms, and other payment-related documents |
Automated generation of advices/tax forms part of standard outputs. |
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Member Personal Information Updates Ability for members to update their contact information, beneficiaries, and other personal details |
Member self-service for updating personal information (contact/beneficiaries) is a key feature. | |
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Benefit Estimator Tool Interactive tool allowing members to estimate future benefits under various scenarios |
Online benefit estimators for members are highlighted in both literature and case studies. | |
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Document Upload/Download Capability for members to securely upload and download documents |
Document upload/download for members and employers is specified as a digital workflow feature. | |
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Statement Access Access to current and historical benefit statements online |
Statement access (current/historical) online for members—standard self-service portal feature. | |
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Contribution History View Self-service access to view contribution history and details |
Members can review their full contribution history via online access. | |
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Electronic Forms Submission Ability to complete and submit forms electronically with digital signature capability |
Electronic form submission (with e-signature) is offered in IntelliPen’s workflow description. | |
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Secure Messaging Secure communication channel between members and pension administrators |
Secure messaging enabled between members/beneficiaries and administrators. | |
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Mobile Device Compatibility Responsive design that works on various devices and screen sizes |
Responsive/mobile device compatible portal—referenced in product datasheet. | |
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Employer Contribution Submission Portal for employers to submit contribution data and payments electronically |
Employer portal for submitting contribution data/payments is a standard module. | |
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Retirement Application Processing Online tools for members to apply for retirement benefits |
Members can initiate retirement online and check/process application status. | |
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Portal Concurrent User Capacity Maximum number of simultaneous users the portal can support efficiently |
No information available | |
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Multi-Language Support Available languages in the self-service portal |
No information available | |
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Portal Uptime Percentage of time the portal is available and functioning correctly |
No information available |
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Regulatory Reporting Tools Built-in support for generating required regulatory reports |
Regulatory reporting/annual returns processing tools are described for statutory compliance. | |
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Legislative Updates Regular system updates to reflect changes in pension legislation |
Vendor claims regular legislative scheme updates keep product compliant. | |
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Compliance Testing Automated testing for various compliance requirements such as non-discrimination testing |
Compliance testing included in product’s compliance tools. | |
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Required Minimum Distribution Tracking Monitoring and enforcement of required minimum distributions at appropriate ages |
IntelliPen tracks required minimum distributions according to plan and regulatory requirements. | |
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Tax Reporting Generation of tax forms and reports in compliance with tax authorities |
Tax reporting tools/forms are provided for compliance with reporting obligations. | |
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Audit Trails Comprehensive audit trails for all system activities and changes |
System offers robust audit trails of all major activities for compliance purposes. | |
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Data Retention Controls Tools for implementing data retention policies in compliance with regulations |
Data retention and compliance tools referenced in compliance policy FAQs. | |
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Multi-Jurisdiction Support Support for varying rules across different jurisdictions |
Multi-jurisdiction (rule, legislative) support highlighted as a main differentiator in the product. | |
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Compliance Alert System Automated alerts for potential compliance issues or required actions |
Compliance alert/exception notifications referenced in admin dashboard screenshots. | |
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GDPR/Privacy Compliance Features supporting data privacy regulations including right to be forgotten, data export, etc. |
Vendor states GDPR and global privacy compliance tools available, e.g., data export and deletion. | |
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Regulatory Update Frequency Frequency of system updates to incorporate regulatory changes |
No information available | |
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Compliance Documentation Comprehensive documentation of system compliance features and controls |
Compliance documentation and user guides available as part of deployment. |
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Configurable Workflows Ability to configure automated workflows for common pension administration processes |
Configurable workflows a key feature of 'modular' system design for pension admin. | |
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Task Assignment and Tracking Tools for assigning tasks to staff and tracking completion status |
Task assignment/tracking supports digital workflow management described by vendor. | |
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Approval Hierarchies Configurable approval chains for transactions requiring multiple levels of review |
Approval hierarchies/multi-step approvals mentioned in workflow engine. | |
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SLA Monitoring Tracking of service level agreements with alerts for approaching deadlines |
No information available | |
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Process Automation Automation of routine processes to reduce manual intervention |
Automation of routine administration (change reporting, calculations) cited in marketing collateral. | |
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Exception Handling Structured processes for managing exceptions and special cases |
Exception management (for workflow/processes) is a highlighted feature in admin demo videos. | |
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Parallel Processing Support for concurrent processing of workflow steps where appropriate |
No information available | |
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Workload Balancing Tools for distributing work evenly among staff members |
No information available | |
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Process Analytics Metrics and analytics on process efficiency and bottlenecks |
No information available | |
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Process Template Library Pre-built templates for common pension administration processes |
No information available | |
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Process Customization Depth Degree to which standard processes can be customized without programming |
No information available | |
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Workflow Visualization Graphical tools for designing and viewing process workflows |
Workflow visualization through graphical interface mentioned for process configuration. |
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Standard Report Library Pre-built reports covering common pension administration reporting needs |
No information available | |
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Custom Report Builder Tools allowing non-technical users to create custom reports |
Custom report builder mentioned in product marketing, allows non-technical reporting. | |
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Data Visualization Tools Graphical presentation of data through charts, graphs, and dashboards |
Dashboards, visual analytics, and data visualization for admin users. | |
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Scheduled Report Distribution Ability to schedule automatic generation and distribution of reports |
No information available | |
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Export Capabilities Support for exporting reports in various formats (PDF, Excel, CSV, etc.) |
Export of reports/data in PDF, Excel, CSV promoted as standard features. | |
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Ad-hoc Query Tools Tools for performing on-demand data queries without programming |
Ad-hoc reporting and query tools are described in reporting solutions. | |
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Historical Trend Analysis Features for analyzing data trends over time |
Historical data trend analyses and reporting supported in data & analytics suite. | |
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Actuarial Data Extraction Specialized exports for actuarial valuations and analyses |
Data exports designed for actuarial valuation requirements as described. | |
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Performance Metrics Dashboard Real-time dashboards showing key performance indicators |
Performance metrics and dashboards are part of admin UI. | |
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Member Population Analytics Demographic analysis of the member population |
Member population analytics (demographic reports) standard in reporting. | |
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Report Processing Speed Time taken to generate complex reports with large data sets |
No information available | |
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Drill-Down Capabilities Ability to navigate from summary data to supporting details |
Drill-down from summary to transaction/detail available in reporting. | |
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Data Warehouse Integration Integration with external data warehouses or business intelligence tools |
Integration with business intelligence/data warehouse tools available according to implementation partners. |
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API Availability Comprehensive APIs for integration with external systems |
Comprehensive API set described for system integration. | |
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Payroll System Integration Built-in connectors for common payroll systems |
Payroll system connectors/standard formats listed in systems integration info. | |
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General Ledger Integration Automated integration with accounting systems |
Automated GL/accounting system integration promoted for finance module. | |
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Banking System Integration Direct integration with banking systems for payments and reconciliation |
Direct banking system electronic payments integration shown in payment process documentation. | |
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Document Management Integration Integration with document management systems |
No information available | |
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Identity Management Integration Support for enterprise single sign-on and identity management systems |
Single sign-on (SSO) and identity management support appear in security/integration features. | |
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Data Exchange Standards Support for standard data formats like XML, JSON, CSV |
Supports standard data formats (XML, JSON, CSV) for data exchange referenced in product integration guides. | |
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ETL Tools Built-in tools for data extraction, transformation, and loading |
Built-in ETL/data import/export tools detailed under integration capabilities. | |
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Real-time Integration Capability Support for real-time data exchange with external systems |
Real-time data integration supported per system architecture description. | |
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Integration Monitoring Tools for monitoring the health and performance of system integrations |
No information available | |
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Third-party Integration Partners Number of pre-built integrations with third-party systems |
No information available | |
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Integration Transaction Volume Maximum number of integration transactions the system can handle per hour |
No information available |
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Role-based Access Control Granular permission settings based on user roles |
Role-based access and permissions described in profile management section. | |
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Multi-factor Authentication Support for additional authentication factors beyond passwords |
Multi-factor authentication support detailed on security features page. | |
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Data Encryption Encryption of sensitive data both in transit and at rest |
End-to-end encryption in transit/at rest stated as a compliance baseline. | |
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Security Audit Logging Comprehensive logging of all security-related events |
Audit logging of security and system access events is described under compliance/audit modules. | |
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Intrusion Detection Systems to detect and alert on potential security breaches |
Vendor states support for intrusion detection and alerting as part of platform security. | |
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Data Masking Ability to mask sensitive data for non-production environments |
No information available | |
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Password Policy Enforcement Configurable password complexity and rotation requirements |
Password policy enforcement is covered under system security configuration. | |
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Session Management Controls for session timeouts and concurrent logins |
Session management (timeouts, one session per user) is part of user controls. | |
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Security Certification Formal security certifications such as ISO 27001, SOC 2 |
Product has ISO 27001 and/or SOC 2 certifications shown on vendor compliance page. | |
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Vulnerability Assessment Regular security testing and vulnerability assessments |
Regular vulnerability assessments claimed in security documentation. | |
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Data Backup Frequency Frequency of system data backups |
No information available | |
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Recovery Time Objective Target time for system recovery after a disruption |
No information available | |
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Security Update Frequency Frequency of security patches and updates |
No information available |
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