Supports various payment methods and currencies globally, offering low fees, real-time insights, and fraud protection, optimized for enterprise-scale operations.
Secure platforms that manage the disbursement of pension benefits to retirees and beneficiaries, supporting multiple payment methods, tax withholding, and payment verification.
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PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards for secure card payments. |
Adyen states PCI DSS compliance as a core security feature for all payment solutions. | |
GDPR Compliance Ensures all personal data is handled in accordance with General Data Protection Regulation. |
Adyen provides GDPR-compliant processing globally, per privacy and compliance documentation. | |
Data Encryption All sensitive information is encrypted at rest and in transit. |
Adyen encrypts all sensitive data at rest and in transit as outlined in technical documentation and compliance statements. | |
Audit Logging Comprehensive logs of system activities for compliance and troubleshooting. |
Adyen provides audit logs for payments, settlements, and access events for compliance and troubleshooting. | |
Role-Based Access Control (RBAC) Access rights are granted based on user roles to ensure data security. |
Role management is available; supports fine-grained permissions by user and team. | |
Multi-factor Authentication Requires users to verify identity with more than one authentication method. |
Multi-factor authentication available for admin and operational logins according to security docs. | |
User Permission Granularity Level of detail in specifying user rights and restrictions. |
No information available | |
Automated Regulatory Reporting System generates files conforming to legal reporting requirements (e.g. tax authorities). |
No information available | |
Regular Security Audits Frequency of formal, independent security assessments. |
No information available | |
Incident Response Protocols Documented processes for managing security breaches or payment incidents. |
Incident response procedures are documented to customers as part of regulatory compliance. |
Bank Transfer Support Can disburse payments directly to beneficiaries’ bank accounts. |
Supports payout to beneficiary bank accounts (i.e. bank transfer support is core to Adyen payouts). | |
Check Payment Support Ability to issue physical checks to beneficiaries. |
No information available | |
Digital Wallet Integration Supports modern digital wallet services (e.g., PayPal, Apple Pay). |
Supports major digital wallets globally (Apple Pay, PayPal, Google Pay, etc.) per product catalog. | |
International Payment Support Ability to disburse funds in multiple currencies and across countries. |
Adyen supports cross-border payments, many countries/currencies (see public documentation on global network). | |
ACH/EFT Capability Supports Automated Clearing House and Electronic Funds Transfer mechanisms. |
ACH in the US, EFT in Canada, SEPA and other local rails are supported as payment rails according to method matrix. | |
Direct Deposit Setup Number of unique direct deposit configurations supported. |
No information available | |
Batch Payment Processing Ability to process multiple payments in a single transaction group. |
Batch processing is supported for payouts, including mass disbursement tools for enterprises. | |
Cash Card Support Supports reloadable pension/disbursement cards. |
No information available | |
Automated Payment Scheduling Ability to schedule routine disbursements automatically. |
Payment schedule automation is part of Adyen Payouts functionality. | |
Customizable Payment Cycles Flexibility in configuring payment periodicity (monthly, quarterly, etc.). |
Supports flexible and customizable payment cycles per API and dashboard configuration. |
Multi-jurisdiction Tax Handling Accurately processes multi-state/country tax withholdings. |
Handles global, multi-jurisdiction tax calculations for cross-border payments; referenced in developer documentation and global compliance statements. | |
Automated Tax Calculation Calculates tax deductions based on current rates and exemptions. |
Automatically calculates and handles regulatory taxes, withholding and VAT/GST if enabled. | |
Form Generation (e.g., 1099, W-2P) Produces required tax forms for pension disbursements. |
Produces forms and files for tax and compliance in several operational regions; integration for local requirements. | |
Tax Withholding Customization Adjusts withholding levels per beneficiary preferences or mandates. |
Allows customized withholding configurations based on applicable rules, as supported for payout modules. | |
Annual Statement Distribution Prepares and delivers annual tax summary statements to beneficiaries. |
No information available | |
Electronic Tax Filing Integration Links directly to tax authority filing systems. |
No information available | |
Real-time Tax Updates Automatically updates tax tables to reflect legislative changes. |
Adyen regularly updates rules to reflect legislative changes for taxes and regulatory compliance. | |
Withholding Summary Reports Provides reports summarizing withholdings by date, person, or fund. |
No information available | |
Tax Liability Calculation Speed Time taken to calculate total tax liabilities per batch. |
No information available | |
Integrated Tax Advice Tools Guidance pop-ups or modules for administrators regarding tax impacts. |
No information available |
Automated Beneficiary Identity Verification Instantly verifies beneficiary identities via public records and internal databases. |
Beneficiary KYB/KYC and identity verification via APIs and regulatory modules. Includes checks against external databases. | |
Pre-payment Sanctions Screening Screens recipients against government and financial watchlists. |
Sanctions screening performed as part of regulated payment flows per compliance and risk product information. | |
Duplicate Payment Alerts System flags potential duplicate disbursements for review. |
Built-in duplicate payment detection and alert in batch and single transaction scenarios. | |
Payment Reversal Handling Supports automated reversal and recovery of disputed or fraudulent transactions. |
Supports transaction reversal for compliance, dispute and fraud events as per API and vendor documentation. | |
Machine Learning Fraud Detection Utilizes AI/ML to spot anomalous payment activity patterns. |
AI/ML models are used for real-time, adaptive fraud detection and pattern analysis (referenced across documentation). | |
Two-Step Payment Confirmation Requires double confirmation for outgoing payments. |
No information available | |
Real-time Validation Speed Average time to fully validate and approve a payment. |
No information available | |
Automated Beneficiary List Matching Cross-references recipient info with internal eligibility lists. |
Automated matching and eligibility list screening available via API, especially for mass payout use cases. | |
Biometric Verification Support Supports fingerprint, facial, or voice authentication for beneficiaries. |
No information available | |
Suspicious Transaction Alert Rate Percentage of transactions flagged as suspicious within a period. |
No information available |
ERP System Integration Interfaces smoothly with enterprise resource planning tools. |
Adyen integrates with many ERP providers (SAP, Oracle, NetSuite, etc.) per integration guides. | |
API Availability Supports documented APIs for external software connections. |
Public APIs are a core Adyen product pillar for integrations. | |
Banking System Integration Directly links with multiple banks for seamless transfers. |
Links directly to multiple global and domestic banks for payouts, settlements, and fund flows. | |
Payroll System Sync Synchronizes payment data with payroll modules automatically. |
Frequently used for payroll and AP/AR integrations, with syncing capabilities in place. | |
Third-party Data Import Allows bulk beneficiary and payment data import from external sources. |
Allows bulk/third-party data imports for beneficiary and transaction entry via dashboard and APIs. | |
Open Banking Support Operates with standard open banking APIs/protocols. |
Supports open banking connections and standards for instant payout and data access per European operations docs. | |
Legacy System Adapter Can connect with and migrate data from older pension platforms. |
No information available | |
Integration Deployment Time Typical time required to integrate with a new third-party system. |
No information available | |
Data Synchronization Frequency How often system data syncs with external systems. |
No information available | |
SFTP/FTPS Support Secure file transfer options for periodic data exchanges. |
SFTP and FTPS are listed among file transfer and reporting interfaces for batch operations. |
Multi-language UI User interface available in several languages. |
No information available | |
Mobile Access Full access to functions and data on mobile devices. |
Full-feature mobile dashboard and APIs, with access to management and analytics. | |
Self-service Beneficiary Portal Beneficiaries can view/pay statements, change details, and request services online. |
Beneficiary and customer self-service portals are available for reporting and basic service requests. | |
Accessibility Compliance (WCAG) Meets Web Content Accessibility Guidelines for users with disabilities. |
No information available | |
Customizable Dashboards Users can tailor home screens to track relevant metrics and info. |
Custom dashboards can be tailored by business users, per Adyen product literature. | |
Bulk Actions Support Administrators can process multiple changes/payments in one step. |
Batch and bulk operation tools available for operations teams. | |
Average User Training Time Time needed for a typical user to become proficient. |
No information available | |
24/7 Support Availability Customer support is available at all hours. |
Provides 24/7 (round-the-clock) customer support as a core enterprise offering. | |
Notification & Alert Customization Users can configure email, SMS, or in-app alerts for key events. |
Email, SMS, and custom alert configuration available for both admin and beneficiaries. | |
Real-time Activity Logs Tracks all actions per user in real-time for transparency. |
Tracks user and system actions on a real-time basis for compliance. |
Max Supported Beneficiaries Maximum number of active beneficiaries supported without degradation. |
No information available | |
Max Payment Processing Throughput Number of payments processed per minute at peak. |
No information available | |
Average Payment Processing Latency Typical delay from initiation to completion of payment. |
No information available | |
Concurrent User Support Number of simultaneous active users supported reliably. |
No information available | |
Cloud-native Architecture Designed for dynamic scalability and uptime. |
Adyen is a cloud-native solution optimized for elastic cloud scaling and high availability. | |
Automatic Load Balancing Distributes processing evenly to prevent system slowdowns. |
Automatic load balancing is detailed as part of infrastructure design (see technical architecture whitepapers). | |
Disaster Recovery Time Objective (RTO) Maximum acceptable downtime after disruption. |
No information available | |
System Uptime Guarantee Percentage of time the platform is operational. |
No information available | |
On-demand Resource Scaling Dynamically allocates resources during peak events (like month-end). |
On-demand scaling enabled as part of elastic cloud deployment. | |
Geographical Redundancy Platform is hosted across multiple data centers/regions. |
Multiple geographic regions/data centers for hosting and failover. |
Custom Report Builder Admins can design ad hoc reports based on core data. |
Ad hoc report builder available in dashboard and via export APIs. | |
Scheduled Reports Automatic generation and distribution of regular reports. |
Scheduled (recurring) reporting included in analytics modules and export options. | |
Real-time Dashboard Analytics Displays up-to-the-minute disbursement and performance metrics. |
Provides real-time dashboard analytics for payment and fraud overview. | |
Export Options Supports export to multiple formats (CSV, PDF, XLS, etc.). |
Supports export to CSV, XLS, PDF and others. | |
Regulatory Report Templates Includes pre-built templates for government or internal compliance. |
Provides regulatory reporting templates for different jurisdictions. | |
Drill-down Capabilities Allows users to get more detail on summarized metrics or anomalies. |
Drill-down on dashboard analytics and transaction details supported. | |
Forecasting Tools Predicts outflows, funding needs, and beneficiary growth. |
No information available | |
Data Visualization Support Displays trends, graphs, and charts for quick understanding. |
Provides charts and data visualization for operational and settlement metrics. | |
Custom Metrics Creation Permits custom key performance indicator definitions. |
No information available | |
Average Report Generation Speed Average time to generate detailed reports from system. |
No information available |
Clear Fee Disclosure All system fees and payment charges are transparently displayed. |
Pricing and system fees fully disclosed at transaction time and via dashboard reporting. | |
Granular Fee Customization Admins can configure fees by payment method, timing, or volume. |
No information available | |
Automated Fee Calculation System automatically computes fees per beneficiary/transaction. |
Platform automatically calculates processing fees by method and provides breakouts. | |
Bulk Fee Adjustments Support for adjusting fees across groups or phases with minimal effort. |
No information available | |
Fee Structure Comparison Tools Generate comparative analysis of different pricing models. |
No information available | |
Per Transaction Fee Reporting Breaks down fees for every transaction. |
Fee reporting is provided per transaction, via dashboard and API. | |
Fee Reimbursement Handling System can account for and process fee reimbursements when required. |
No information available | |
Max Supported Pricing Tiers Maximum number of unique fee/pricing tiers supported. |
No information available | |
Average Fee Processing Latency Time to apply, compute, and present fee information. |
No information available | |
In-system Fee Simulation Test potential changes to fees and view impacts without committing. |
No information available |
Workflow Automation Engine Allows automation of recurring tasks and processes. |
Workflow automation is core to the Adyen platform, including rules and triggers for each payment scenario. | |
Customizable Approval Chains Payment processes can require configurable, multi-step approvals. |
Configurable approval workflows are supported for disbursements and payout operations. Targeted at enterprise controls. | |
Automated Exception Handling Identifies, flags, and addresses processing exceptions automatically. |
Exceptions in processing are flagged and handled automatically, per workflow configuration. | |
Integrated Notifications/Reminders Automated alerts triggered by workflow events. |
Notifications and reminders are sent upon workflow triggers—configurable per user. | |
Task Delegation Support Allows tasks to be re-assigned or delegated in workflows. |
Supports task delegation within user/team workflow schemes in enterprise environment. | |
Workflow Execution Speed Average time to pass a payment through the full approval/release cycle. |
No information available | |
Batch Automation Automates handling of bulk payment or update requests. |
Supports batch automation for large scale payout runs and update requests via dashboard and APIs. | |
Conditional Logic for Workflows Supports if/then rules based on data (amounts, beneficiary status, etc.). |
Conditional logic available via rule engines for workflows (e.g., payment amount, region, beneficiary status). | |
Template Library Includes ready-to-use templates for common pension disbursement workflows. |
No information available | |
Audit Trails for Automated Actions Every automated action is traceable for accountability and compliance. |
Audit trails provided for all automated and manual actions in the system per compliance standards. |
Automated Software Updates The system self-updates with latest features and compliance requirements. |
System updates—including compliance requirements—are deployed automatically in the SaaS architecture. | |
Scheduled Maintenance Windows Defined, communicated periods for planned maintenance. |
Maintenance schedules are communicated to enterprise clients; platform is designed for minimal disruption. | |
24/7 Vendor Support Availability Round-the-clock technical and product support from vendor. |
Vendor offers round-the-clock technical support as part of enterprise package. | |
Issue Resolution SLA Guaranteed time for vendor to resolve different classes of problems. |
No information available | |
System Health Monitoring Automated checks and alerts for operation problems. |
Continuous system monitoring for health, errors, and security available to admins and support. | |
Documentation Quality Index Internal rating of system documentation completeness and clarity. |
No information available | |
User Community/Forum Access Active online community for peer support and tips. |
Active user and developer community forums for product support and idea sharing. | |
Proactive Issue Detection Automatically identifies and reports issues before they impact users. |
System has proactive issue detection using monitoring and anomaly detection (see uptime/product reliability documentation). | |
Customization Support Vendor can tailor certain solutions or components for client needs. |
Customization support is available for large and enterprise clients in payments and reporting. | |
Migration Services Vendor-assisted data migration from legacy or competing systems. |
Enterprise migration assistance provided by vendor, including legacy platform integration and data migration. |
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