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A unified platform for client onboarding, performance reporting, and portfolio management with strong compliance features tailored specifically for financial advisory services.
More about Orion Advisor Technology
Digital solutions for streamlining new client acquisition, including electronic account opening, automated KYC (Know Your Client) processes, and digital signature capabilities.
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Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface. |
Orion Connect is known for its user-friendly, visually appealing interface; frequently cited in product reviews and demonstrated in platform demos. | |
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Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs. |
Marketing materials state dashboards and reports are highly customizable by users and advisors. | |
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Mobile Compatibility Supports usage on mobile devices including smartphones and tablets. |
Orion Connect provides a mobile app and web interface optimized for smartphones and tablets. | |
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Multi-language Support Provides the interface and client communications in multiple languages. |
Orion Connect supports multiple languages for client communications and user interface. | |
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Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities. |
Accessibility features and efforts toward WCAG compliance are described in Orion Advisor solutions overview. | |
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Real-time Status Updates Clients and advisors can monitor onboarding progress in real time. |
Orion Connect frequently displays onboarding task lists and progress updates in real-time for clients/advisors. | |
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Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding. |
Product documentation describes intuitive, guided onboarding workflows and prompts. | |
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Document Pre-Fill Auto-fills forms using available or previously entered information. |
Orion Connect offers form pre-fill using previously supplied or linked CRM data. | |
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Visual Progress Tracker Displays a visual representation of onboarding stages and what remains. |
The onboarding interface visually tracks progress and status for both clients and advisors. | |
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Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience. |
Clients can complete onboarding, upload documents, and update data via a secure self-service portal. | |
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Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding. |
Orion supports collaborative onboarding with joint account holders and advisor teams. |
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Digital Form Completion All forms and data collection are paperless and completed digitally. |
Orion Connect fully digitizes form completion and client data collection. | |
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eSignature Integration Allows documents to be signed digitally in a compliant manner. |
Orion integrates eSignature solutions (e.g., DocuSign) for compliant digital signing. | |
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Advanced Data Validation Automated checking for data completeness, correctness, and consistency. |
Advanced data validation is performed on client-submitted data to ensure completion and correctness. | |
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ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks. |
Built-in KYC workflows with automated ID and regulatory compliance checks are included. | |
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OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs. |
Not as far as we are aware.* OCR is not a core Orion Connect feature; data is digitally imported or entered, not extracted from scans. | |
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Bulk Data Import Ability to upload and process large numbers of clients simultaneously. |
Bulk client import is supported via CSV or CRM integration. | |
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Custom Field Support Administrators can add or modify data fields per business requirements. |
Custom fields available for firm-specific data collection. | |
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Conditional Logic in Forms Forms dynamically adjust based on user responses. |
Conditional logic and dynamic form adjustment are standard. | |
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Duplicate Detection Identifies and alerts users to duplicate client records. |
Duplicate detection for client records is available. | |
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Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely. |
End-to-end data encryption is mentioned in Orion's Trust Center and compliance documents. |
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CRM Integration Connects directly to major CRM systems for automatic data transfer and updates. |
Native integration with Salesforce and other CRM tools is listed in product integrations. | |
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Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems. |
Portfolio Management System integration is native since Orion primarily offers PMS. | |
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Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms. |
Direct integration with major custodians and broker-dealer platforms is a key Orion Connect feature. | |
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API Availability Provides robust APIs for custom integrations. |
Robust API suite publicly documented and used for custom connections. | |
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Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication. |
Single Sign-On (SSO) is available for enterprise users via SAML/SSO protocols. | |
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Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation. |
Integration with document management/archiving systems is supported. | |
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Custom Integration Support Vendor provides services or tools for bespoke integrations. |
Custom integration support is a standard part of onboarding and implementation offered by Orion. | |
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Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML). |
Third-party data enrichment, AML, and KYC integrations are supported through API and partnerships. |
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Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews. |
Complete audit trails and activity logs are built-in for compliance. | |
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OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks. |
Orion Connect integrates OFAC and AML screening within onboarding. | |
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Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures. |
Consent collection and disclosure management are automated and tracked. | |
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FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies. |
Designed to support US financial advisor regulations (SEC, FINRA, etc.). | |
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Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users. |
Orion monitors regulatory changes and updates platform as requirements evolve. | |
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Role-based Access Controls Limits access to sensitive information based on user roles. |
Role-based access controls are implemented for information security. | |
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Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations. |
Automated retention policies for document management are available and configurable. |
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Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload. |
Automated task assignment by workflow rules and triggers is part of onboarding setup. | |
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Workflow Customization Firms can adapt workflows or pipelines according to their preferences. |
Onboarding and workflow customization is provided based on business requirements. | |
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Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information. |
Automated notifications (email, SMS, in-app) are standard features. | |
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Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process. |
No information available | |
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SLA Management Tracks and enforces Service Level Agreements for task completion. |
Supports SLA tracking and enforcement on onboarding tasks. | |
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Template Library Pre-built and customizable workflow, message, and document templates. |
Template library offered for workflows, notifications, and documents. | |
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Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch. |
Supports onboarding and updates in bulk for client groups. | |
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Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms. |
Calendar integrations with Outlook/Google for task scheduling is supported. | |
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Approval Chains Defines and automates multi-level approval flows. |
Multi-level approval flows can be defined and automated. |
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Multi-factor Authentication Supports two or more authentication steps for all users. |
Multi-factor authentication supported for all user access. | |
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End-to-End Encryption Encrypts all data from input through storage and transmission. |
End-to-end encryption described in Orion's security documentation. | |
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Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments. |
Orion schedules regular third-party audits and penetration testing. | |
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Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches. |
Threat monitoring and automated alerts for security events are built-in. | |
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GDPR/CCPA Compliance Supports controls and features for privacy law compliance. |
GDPR and CCPA compliance prominently listed in trust and privacy center. | |
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Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary. |
Secure deletion processes are part of Orion's compliance and user data management. | |
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Audit Logging Detailed logs of all data access and changes, available for investigation. |
Extensive audit logging features for access and changes are built-in. |
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Custom Report Builder Users can create custom reports on demand from all available data. |
Custom report builder is a feature promoted in Orion's analytics toolset. | |
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Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates. |
Pre-built dashboards for onboarding, performance, and compliance metrics included. | |
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Real-Time Analytics Analytics and data visualization update immediately as new data arrives. |
Analytics and dashboards update in real time as data is received. | |
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Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance. |
Export to Excel and PDF is natively supported; CSV export available from reports. | |
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Scheduling of Reports Automated scheduling and delivery of reports to specified recipients. |
Reports can be scheduled for automatic delivery to clients or staff. | |
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Drill-down Reporting Enables users to start from high-level summaries and investigate details. |
Drill-down reporting is available in dashboards for transaction and onboarding items. | |
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Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage. |
Funnel analytics available for tracking onboarding conversion rates and stages. | |
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Client Demographics Reporting Analyzes aggregate information about clients being onboarded. |
Client demographics reporting is part of analytics suite. |
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Secure Messaging Enables encrypted, auditable communication between clients and staff. |
Secure messaging for clients and staff is included in Orion Connect. | |
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Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items. |
Task assignment and in-context comments are available for team collaboration. | |
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Notification Preferences Recipients can select how and when to receive onboarding communications. |
Notification preferences can be set for various communication channels. | |
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Team Collaboration Tools Built-in tools to enable advisor and operation team coordination. |
Team collaboration tools (task sharing, notes) are built into the onboarding workflow. | |
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Integration with Email & Chat Tools Connects with popular email and messaging platforms. |
Connects to third-party email and chat tools (e.g., MS Outlook, Slack integrations). | |
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Client Q&A Portal Clients ask questions or request support directly within the onboarding platform. |
Clients have access to Q&A and support portal within the platform. | |
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Event Tracking Tracks all communication events and their timestamps. |
Tracks all communications/events between clients and advisors with timestamps. |
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Concurrent User Support Number of users who can operate on the platform simultaneously without degradation. |
No information available | |
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Uptime Guarantee Service availability measured by percentage uptime over a period. |
No information available | |
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Average Response Time Typical time for the system to respond to user input or requests. |
No information available | |
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Maximum Onboarding Volume Number of new clients the platform can process per day. |
No information available | |
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Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases. |
Elastic cloud architecture is referenced in Orion's scalability and technology documentation. | |
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Zero-Downtime Maintenance Updates and patches can be applied without impacting operations. |
Zero-downtime maintenance occurs via rolling updates, as per Orion's operational policy. |
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24/7 Support Availability Round-the-clock technical and user support is available. |
24/7 live support is provided by Orion for all enterprise customers. | |
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Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs. |
Each client firm is assigned a dedicated account manager. | |
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Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs. |
Comprehensive self-serve training material is available online. | |
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Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding. |
Live, instructor-led training and onboarding sessions are offered during implementation and ongoing. | |
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Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime. |
Service Level Agreements (SLAs) for uptime and response are detailed for enterprise clients. | |
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Community Forum Online community for peer support and knowledge sharing. |
Orion provides a community forum for users and staff knowledge sharing. | |
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Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction. |
Product roadmap highlights are periodically shared with clients for feedback. |
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Transparent Fee Structure All pricing details and additional costs are clearly disclosed. |
Transparent fee structure and cost disclosures provided in onboarding information and contracts. | |
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Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients. |
Pay-as-you-go pricing available for certain Orion Connect modules/services. | |
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Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs. |
Tiered pricing plans based on firm size and user numbers are standard in Orion's sales material. | |
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Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation. |
Free trial or pilot program available by request for qualified firms. | |
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Discounts for Long-Term Contracts Allows cost savings through longer-term commitments. |
Discounts on long-term contracts are typically offered in pricing negotiations. |
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