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Aircall Call Recording from Aircall

A feature-rich calling solution that includes call recording, shared call inboxes, real-time analytics, and seamless integrations with various CRM platforms, enhancing customer engagement.

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Product analysis by function

Call Recording and Quality Monitoring Systems for Customer Service

Solutions that record customer interactions, facilitate quality assessment, and identify training opportunities for service representatives.
More Call Recording and Quality Monitoring Systems More Customer Service ...

Call Recording Capabilities
(7 Yes /7 Known /14 Possible features)

Quality Monitoring & Assessment Tools
(0 Yes /0 Known /15 Possible features)

Compliance & Data Protection
(2 Yes /2 Known /13 Possible features)

Integration & Interoperability
(4 Yes /4 Known /9 Possible features)

Reporting & Analytics
(2 Yes /2 Known /10 Possible features)

User Management & Accessibility
(2 Yes /2 Known /8 Possible features)

Scalability & Performance
(0 Yes /0 Known /7 Possible features)

Training & Coaching Facilitation
(0 Yes /0 Known /7 Possible features)

Deployment & Hosting Options
(0 Yes /0 Known /7 Possible features)

Usability & Interface
(1 Yes /1 Known /7 Possible features)

Support & Vendor Services
(2 Yes /2 Known /7 Possible features)

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Automatic Call Recording All incoming and outgoing calls are recorded automatically without manual intervention.		Product name and website explicitly indicate that automatic call recording is supported by default.
On-Demand Recording Users can manually start or stop a recording during an active call.		Aircall documentation describes the ability for users to manually start and stop call recordings.
Screen Recording Captures agents’ desktop activity alongside audio during interactions.		No information available
Multi-Channel Recording Enables capturing of calls from multiple communication channels (e.g., phone, VoIP, chat, video).		The product supports recording voice from phone and VoIP; additional channels (e.g., chat, video) not confirmed.
Stereo/Mono Channel Support Ability to record calls in either stereo or mono audio format.		No information available
Recording Retention Period The duration for which call recordings are stored and accessible.		No information available
Recording Search Functionality Advanced search options by date, agent, customer, keywords, or other metadata.		Advanced search for recordings via agent, customer, date, etc. is part of platform functionality.
Tagging & Annotations Agents or reviewers can attach notes or tags to specific points in a recording.		No information available
Selective Call Recording Rules to record only specific interactions based on predefined criteria (e.g., VIP clients, escalations).		No information available
Live Monitoring Supervisors can listen to ongoing calls in real time.		No information available
Download Options Ability for authorized users to download recordings for offline analysis or legal purposes.		Downloading recorded calls is supported through the Aircall web and desktop app.
High-Definition Audio Support Supports HD audio codecs for superior recording clarity.		No information available
Recording Encryption Records are encrypted during storage and transmission to meet security standards.		Aircall indicates call recordings are encrypted at rest and in transit as part of their security.
Integration with Telephony Systems Direct integration with existing PBX, VoIP, or cloud telephony infrastructure.		Integrates with PBX/VoIP systems or works as a cloud telephony solution - core to product.

Scorecard Framework Customizable templates to evaluate agent performance on specific criteria.		No information available
Automated Quality Analysis AI-driven sentiment, emotion, and compliance detection for automated scoring.		No information available
Calibration Tools Tools to align quality standards across evaluators for consistent scoring.		No information available
Real-Time Feedback Provides immediate feedback to agents based on ongoing assessments.		No information available
Dispute/Appeal Management Process for agents to challenge or appeal quality evaluations.		No information available
Quality Trends Dashboard Visual analytics on quality scores, trends, and areas for improvement.		No information available
Sampling Logic Customizable logic to determine which calls are selected for quality review.		No information available
Evaluation Workflow Management Structured workflow for assigning, reviewing, and approving quality assessments.		No information available
Agent Self-Assessment Tools Allows agents to assess their own calls for self-improvement.		No information available
Anonymous Evaluations Evaluations can be completed without the agent being aware of the reviewer’s identity.		No information available
Integration with eLearning/LMS Connects with learning management solutions to trigger relevant training modules.		No information available
Coaching Assignment Enables supervisors to link quality feedback directly to follow-up coaching sessions.		No information available
Trend Analysis Over Time Analyzes improvement or decline in agent metrics across periods.		No information available
Multi-Language Support Assessment tools support evaluation in multiple languages for global teams.		No information available
Benchmarking Capabilities Compares quality scores against industry or internal benchmarks.		No information available

GDPR Compliance Supports compliance with EU General Data Protection Regulation for personal data handling.		No information available
PCI DSS Compliance Allows secure handling of payment details per Payment Card Industry standards.		No information available
HIPAA Compliance Enables secure management of health information in line with US regulations.		No information available
Data Masking Tools Masks or redacts sensitive information from recordings and transcriptions.		No information available
Audit Log Detailed log and history of access or changes to recorded data.		No information available
Consent Management Captures and manages explicit customer consent for recording.		No information available
Policy-Based Retention Rules Allows creation of granular policies for deletion of recordings based on type/age.		No information available
Legal Hold Capabilities Prevents deletion of recordings that are subject to litigation or investigation.		No information available
User Access Controls Role-based permissions for system and recording access.		Has user access controls and role-based permissions to restrict access to recordings.
Recording Redaction Manually or automatically remove segments of recordings containing sensitive data.		No information available
Encryption at Rest and In Transit Ensures all recordings are encrypted both in storage and during transmission.		Aircall encrypts data at rest and in transit per its security and compliance documentation.
Compliance Reporting Automated compliance status and violation notifications for audits.		No information available
Secure Deletion Permanently removes data from storage devices after the retention period expires.		No information available

CRM Integration Seamless connection to customer relationship management systems (e.g., Salesforce, MS Dynamics).		Product natively integrates with popular CRMs (Salesforce, HubSpot, etc), as stated on the website.
Workforce Management Integration Synchronizes quality results with workforce optimization and scheduling tools.		No information available
API Availability APIs for extracting recordings, analytics, or quality data programmatically.		API availability for extracting call and recording data is available as part of Aircall's developer documentation.
Reporting/BI Tool Integration Export data into business intelligence or analytics platforms.		No information available
Single Sign-On (SSO) Supports single sign-on for user authentication using corporate credentials.		No information available
Telephony/Contact Center Integration Plugs into leading telephony and contact center solutions (Genesys, Avaya, Cisco, Five9, etc.).		Integration with several telephony and contact center solutions is a core Aircall capability.
Cloud Platform Compatibility Works with preferred cloud services (e.g., AWS, Azure, Google Cloud Platform).		Hosted on AWS and compatible with AWS marketplace; also supports other major clouds as per documentation.
Chat/Email Recording Integration Records non-voice interactions for omnichannel monitoring.		No information available
Data Migration Tools Facilitates migration of legacy recordings to the new system.		No information available

Standard Reporting Suite Pre-built, out-of-the-box reports for common metrics and KPIs.		Provides standard out-of-the-box reports for call volume, agent activity, etc.
Custom Report Builder Allows users to build bespoke reports using system data.		No information available
Real-Time Analytics Dashboard Live display of key statistics and ongoing interaction metrics.		No information available
Speech Analytics Automatic analysis of call transcripts for keywords, sentiment, emotion, and intent.		No information available
Text Analytics Analyzes chat and email transcripts for trends and compliance.		No information available
Trend Visualization Graphical visualizations for quality, compliance, and volume metrics.		No information available
Export to CSV/XLS/PDF Data export options for sharing or external analysis.		Data can be exported to CSV for further analysis, per Aircall documentation.
Scheduled Reports Ability to automate and schedule report generation and delivery.		No information available
Customizable KPI Tracking Define, track, and visualize custom key performance indicators.		No information available
Alerts & Notifications Automated alerts for threshold breaches or compliance violations.		No information available

Role-Based Access Control Restricts or permits user actions based on role (admin, supervisor, agent, auditor, etc.).		No information available
Multi-Tenancy Support Serve multiple independent business units with one platform instance.		No information available
Accessibility Compliance (WCAG/ADA) Supports users with disabilities in meeting accessibility standards.		No information available
Self-Service Portal Enables users to manage their own settings, searches, and downloads.		No information available
Audit Trails Tracks user access and actions throughout the application.		No information available
Multi-Language UI Interface is available in multiple languages for global teams.		Web platform is available in multiple languages; Aircall markets itself as suitable for global teams.
Mobile Access Web/mobile applications enable supervisors or executives to access insights remotely.		Mobile apps for iOS and Android allow remote access to call analytics and recordings.
User Provisioning Automation Bulk user creation and updates using directory integration (LDAP, AD, etc.).		No information available

Concurrent Users Supported Maximum simultaneous user connections supported.		No information available
Recording Storage Capacity Total volume of audio/video recordings system can retain.		No information available
Average Search Speed Time taken to retrieve recordings with standard search criteria.		No information available
High Availability (HA) Architecture Redundancy and failover features for continuous operation.		No information available
Load Balancing Support Balances workload across system resources for peak traffic.		No information available
Elastic Scaling Dynamically increases/decreases resources as call volume fluctuates.		No information available
Rapid Onboarding Time Average time to fully implement and onboard a new user or team.		No information available

Automated Training Assignment System triggers relevant training modules following failed quality assessments.		No information available
Coaching Session Scheduling Allows supervisors to schedule and track coaching sessions within the platform.		No information available
Call Snippet Bookmarking Mark and extract key interaction moments for use in training sessions.		No information available
Integrated Knowledge Base Repository of reference materials accessible for on-demand agent learning.		No information available
Performance Goal Tracking Set and monitor progress toward individual or team improvement objectives.		No information available
Peer Comparison Dashboards Visual representations of agent performance against peers for motivational insights.		No information available
Feedback Loop Recording Ability to track and review the effectiveness of coaching interventions over time.		No information available

On-Premise Deployment Available as locally installed software within the corporate network.		No information available
Public Cloud Hosting Offered as a managed service in public cloud environments.		No information available
Private Cloud Hosting Deployed within an isolated, dedicated cloud infrastructure.		No information available
Hybrid Deployment Supports mixed on-premise and cloud deployments for flexibility.		No information available
Disaster Recovery Options Automated backups and failover in case of data center outages.		No information available
Regional Data Residency Ability to specify the geographic location of recorded data.		No information available
Multi-Region Redundancy Data and services replicated across geographic regions for resilience.		No information available

Modern Web-Based UI Interface designed for ease of use, clarity, and fast workflow.		Modern, intuitive web-based UI is promoted in product screenshots and demo videos.
Customizable Dashboards Users and managers can tailor dashboard layouts and views.		No information available
Guided Workflows Step-by-step processes for common tasks such as evaluations or call reviews.		No information available
Bulk Actions & Shortcuts Enables batch processing for repetitive administrator and reviewer tasks.		No information available
Contextual Help & Tooltips Inline help resources directly available during navigation.		No information available
Agent & Supervisor Modes UI customizes features based on user role for simplicity.		No information available
Instant Search Bar Search for calls, agents, or feedback instantly from any screen.		No information available

24x7 Support Availability Customer support accessible around the clock.		Aircall provides 24/7 support as part of its customer success commitment.
Dedicated Account Manager Single point of contact for all account-related needs.		No information available
Vendor-Led Training Programs Formal onboarding and refresher courses delivered by vendor.		No information available
User Community & Knowledge Forums Access to peer community and collective learning resources.		No information available
Service Level Agreements (SLAs) Documented uptime, response, and resolution targets.		Aircall posts its SLAs and response commitments publicly for enterprise customers.
Regular Feature Updates Continuous delivery of new capabilities and improvements.		No information available
Professional Services Offering Access to consulting on system adoption, integration, and best practices.		No information available

Aircall Call Recording from Aircall

Product analysis by function

Call Recording and Quality Monitoring Systems for Customer Service

Call Recording Capabilities (7 Yes /7 Known /14 Possible features)

Quality Monitoring & Assessment Tools (0 Yes /0 Known /15 Possible features)

Compliance & Data Protection (2 Yes /2 Known /13 Possible features)

Integration & Interoperability (4 Yes /4 Known /9 Possible features)

Reporting & Analytics (2 Yes /2 Known /10 Possible features)

User Management & Accessibility (2 Yes /2 Known /8 Possible features)

Scalability & Performance (0 Yes /0 Known /7 Possible features)

Training & Coaching Facilitation (0 Yes /0 Known /7 Possible features)

Deployment & Hosting Options (0 Yes /0 Known /7 Possible features)

Usability & Interface (1 Yes /1 Known /7 Possible features)

Support & Vendor Services (2 Yes /2 Known /7 Possible features)