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ServiceNow Risk Management from ServiceNow

A comprehensive solution for managing IT and operational risk, compliance automation, and regulatory reporting, designed to help pension funds streamline processes and improve transparency.

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Product analysis by function

Operational Risk Management Software for Risk Management

Systems that identify, monitor, and mitigate risks related to internal processes, people, and systems, including incident tracking, control testing, and key risk indicator monitoring specific to pension operations.
More Operational Risk Management Software More Risk Management ...

Risk Identification & Assessment
(9 Yes /9 Known /10 Possible features)

Incident & Event Management
(9 Yes /9 Known /10 Possible features)

Control Management & Testing
(0 Yes /0 Known /10 Possible features)

Key Risk Indicator (KRI) Monitoring
(0 Yes /0 Known /10 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

Workflow & Task Automation
(0 Yes /0 Known /10 Possible features)

Access Control & Security
(0 Yes /0 Known /10 Possible features)

Integration & Data Exchange
(0 Yes /0 Known /10 Possible features)

Configurability & Usability
(0 Yes /0 Known /10 Possible features)

Audit, Compliance & Regulatory Support
(0 Yes /0 Known /10 Possible features)

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Automated Risk Identification System automatically detects new and emerging risks within pension operations.		ServiceNow Risk Management offers automated risk detection and identification tools, supported by AI-driven analytics and real-time monitoring. Referenced in solution overview and product documentation.
Risk Library Customization Customizable catalog of risk types tailored to the processes of pension fund management.		Risk library customization is promoted, noting the ability to define risk types and tailor risk catalogs for specific sectors, including public sector and pension funds.
Risk Assessment Workflows Pre-built workflows for systematic risk evaluation and scoring.		ServiceNow includes pre-built and customizable workflows for systematic risk evaluation and scoring.
Qualitative Risk Assessment Support for qualitative (subjective) risk assessments.		Qualitative risk assessment is supported as part of the risk analysis modules allowing subjective risk input.
Quantitative Risk Assessment Support for quantitative (numerical) evaluation of risks.		Quantitative risk scoring and assessment are built-in features, as per platform datasheets and case studies.
Inherent vs. Residual Risk Calculation Distinction and calculation of risk with and without controls.		Can distinguish and calculate inherent and residual risks based on control effectiveness, as evidenced in workflow screenshots.
Heatmap Visualization Graphical heatmaps for risk assessment results.		Risk heatmap visualization is a key dashboard element shown in marketing demos and solution videos.
Bulk Risk Import/Export Import/export risk data in bulk via standard file formats.		Bulk import/export is listed as supported via ServiceNow's integration suite and data import tools.
Risk Scoring Customization Ability to define custom risk scoring and weighting rules.		Custom scoring and weighting rules for risks are documented in configuration guides.
Number of Risks Supported Maximum risks the system can manage concurrently.		No information available

Incident Capture Tools for front-line staff to submit operational incidents easily.		Incident management for front-line staff, via both desktop and mobile, is highlighted as a core feature.
Incident Categorization Customizable fields to classify incident types, sources, and impacts.		Customizable fields and incident categorization are configurable in the Now Platform.
Automated Incident Notification Automatic notifications to relevant personnel upon incident recording.		Automated incident notifications are supported through workflow automation.
Root Cause Analysis Support Template-driven process for investigating and assigning incident causes.		Root cause analysis templates and guided investigation are present in the incident management process.
Corrective Action Tracking Assign, monitor, and follow up on remediation actions.		Corrective action tracking is available, allowing follow-up and monitoring of assigned tasks.
Near-Miss Logging Ability to log and analyze near-miss events.		Near-miss event logging is included in the incident module, per documentation.
Loss Data Repository Centralized database for historical operational loss data.		Central loss data repository is described as part of historical incident management.
Incident Resolution Time Average time taken to resolve an incident.		No information available
Attachment Upload Upload supporting documents or evidence to incidents.		File and document attachment functionality is available across the platform.
Role-based Access to Incidents Fine-grained access controls for incident information.		Role-based access to incidents can be configured with the ServiceNow ACL (access control list) engine.

Control Inventory Management Central register of all operational controls tied to processes and risks.		No information available
Automated Control Mapping Automatically suggests linkages between risks and controls.		No information available
Control Testing Campaigns Schedule and manage periodic and ad hoc control effectiveness tests.		No information available
Control Design & Operating Effectiveness Separate documentation and evaluation of design and operating effectiveness.		No information available
Sampling Methods for Testing Enables random or systematic sample selection for control testing.		No information available
Test Evidence Attachment Upload evidence files for each control test conducted.		No information available
Automated Test Reminders Alerts and reminders for upcoming or overdue control tests.		No information available
Control Weakness Management Logging and remediation workflows for failed control tests.		No information available
Segregation of Duties Detection Identifies potential conflicts in user duties within controls.		No information available
Number of Controls Supported Maximum controls the system can handle.		No information available

KRI Library Maintains a centralized list of KRIs linked to risks or processes.		No information available
Custom KRI Definition Support for user-defined KRIs tailored to pension operations.		No information available
Automated KRI Data Collection Automatic ingestion of internal/external KRI data feeds.		No information available
Thresholds and Escalation Rules Configurable threshold levels and escalation triggers when exceeded.		No information available
Historical KRI Trend Analysis Visualization and analysis of trends in KRI values over time.		No information available
KRI Performance Dashboards Dashboards for real-time status and alerts related to KRIs.		No information available
Email/SMS Alerts for Breaches Immediate notification to responsible parties when KRIs breach thresholds.		No information available
Integration with External Systems Ability to collect KRI data from third-party tools (e.g., HR, ITSM systems).		No information available
Number of KRIs Supported The maximum number of KRIs the system can support.		No information available
KRI Calculation Frequency The minimum interval at which KRIs can be updated/calculated.		No information available

Pre-built Risk Reports Templates for standard and regulatory reporting of operational risk.		No information available
Ad-hoc Reporting Ability to build custom reports with flexible filters and groupings.		No information available
Automated Report Scheduling Schedule regular delivery of risk reports to stakeholders.		No information available
Graphical Dashboards Interactive dashboards for visualization of risk, control, and incident data.		No information available
Export to PDF/Excel/CSV Exports reports in standard business formats.		No information available
Drill-down Capability Ability to click through dashboards for detailed underlying data.		No information available
Real-Time Analytics Near real-time updates of dashboards and reports.		No information available
Role-based Report Access Access controls for sensitive reports or dashboards.		No information available
Regulatory Reporting Templates Out-of-the-box templates for local pension fund regulatory requirements.		No information available
Data Retention Period How long reports and data are retained for audits.		No information available

Custom Workflow Designer Drag-and-drop interface for custom workflows relevant to pension operations.		No information available
Automated Task Assignment Automatically assigns and notifies responsible staff for tasks.		No information available
Escalation Matrix Rule-based escalation of overdue or critical tasks.		No information available
Approval Routing Flexible approval chains for risk actions and exceptions.		No information available
Commenting & Collaboration Internal notes, comments, and tagging for improved collaboration.		No information available
Calendar Integration Sync with corporate calendars for reminders and deadlines.		No information available
Workflow Runtime Performance Average time to execute automated workflow steps.		No information available
Pre-built Pension Workflows Library of sample risk management workflows tailored to pension funds.		No information available
Workflow Audit Trails Complete log of workflow activities and task handovers.		No information available
User Notification Preferences Customizable notification methods per user or group.		No information available

Role-Based Access Control Granular user role and permission specification.		No information available
Single Sign-On (SSO) Supports enterprise authentication (e.g., SAML, OAuth2).		No information available
Multi-factor Authentication (MFA) Requires an additional verification step for logins.		No information available
Data Encryption At Rest All stored data is encrypted.		No information available
Data Encryption In Transit Data transmissions are encrypted end-to-end.		No information available
Audit Logging Complete and immutable logs of system and user actions.		No information available
User Session Timeout Automatic user logout after period of inactivity.		No information available
IP Whitelisting Restrict access to specific IP address ranges.		No information available
Data Masking Sensitive fields are masked from unauthorized users.		No information available
GDPR/Privacy Compliance Features Enables privacy rights requests, consent tracking, and data portability.		No information available

API Availability Open APIs for importing/exporting risk, incident, and control data.		No information available
Batch Import/Export Bulk upload/export via standard formats (CSV, XML, JSON, Excel).		No information available
Pre-built Integrations Ready-made connectors for common pension or ERP platforms.		No information available
Webhooks & Event Triggers Support for outbound notifications to other IT systems.		No information available
Real-Time Data Sync Bi-directional updates with other systems in near real-time.		No information available
Custom Field Mapping User-defined field mapping for data transfer.		No information available
Flat File Transfer Scheduling Automated batch file exchange by schedule.		No information available
Number of Integration Endpoints Supported Maximum number of simultaneous third-party endpoints.		No information available
Integration Latency Average delay between event and data availability in system.		No information available
Data Validation Rules Customizable validation checks for inbound data.		No information available

Custom Field Creation Define new data fields meeting unique pension business needs.		No information available
Form Designer Drag-and-drop builder for incident/risk/control entry forms.		No information available
Localization (Language & Currency) Supports multiple languages and currencies used by pension funds.		No information available
Mobile Access Native or web-optimized apps for incident and risk management on-the-go.		No information available
User Training Documentation Comprehensive help guides and onboarding materials included.		No information available
Accessibility Compliance Meets standards (e.g., WCAG) for disability access.		No information available
System Navigation Speed Average time for page-to-page navigation.		No information available
Configurable User Dashboards Users can personalize home screens with relevant widgets.		No information available
Bulk Data Edit Edit multiple records at once via bulk actions.		No information available
Search & Filter Tools Advanced search and filter options across all data modules.		No information available

Full Audit Trail Automatic logging of all changes to risks, controls, incidents, and users.		No information available
Regulatory Mapping Tools Map risks and controls directly to regulatory requirements.		No information available
Attestation Workflow Facilitates routine sign-off by control/process owners.		No information available
Audit Evidence Repository Centralized location for storing audit documentation.		No information available
Custom Compliance Checklists User-defined checklists for regulatory or procedural checks.		No information available
Automated Compliance Alerts Automatic notifications of non-compliance or overdue certifications.		No information available
Audit Scheduling Calendar-based planning for audits and reviews.		No information available
Findings Management Tracking, remediation, and reporting on audit findings.		No information available
On-demand Audit Reports Generate audit-ready documentation instantly.		No information available
Number of Audit Logs Retained How many audit trail entries are retained per record.		No information available

ServiceNow Risk Management from ServiceNow

Product analysis by function

Operational Risk Management Software for Risk Management

Risk Identification & Assessment (9 Yes /9 Known /10 Possible features)

Incident & Event Management (9 Yes /9 Known /10 Possible features)

Control Management & Testing (0 Yes /0 Known /10 Possible features)

Key Risk Indicator (KRI) Monitoring (0 Yes /0 Known /10 Possible features)

Reporting & Analytics (0 Yes /0 Known /10 Possible features)

Workflow & Task Automation (0 Yes /0 Known /10 Possible features)

Access Control & Security (0 Yes /0 Known /10 Possible features)

Integration & Data Exchange (0 Yes /0 Known /10 Possible features)

Configurability & Usability (0 Yes /0 Known /10 Possible features)

Audit, Compliance & Regulatory Support (0 Yes /0 Known /10 Possible features)