NetReveal for Communication Monitoring enhances risk and compliance management by offering surveillance capabilities over communications, detecting potential risks related to fraud, market abuse, and regulatory breaches.
Systems that capture, archive, and monitor electronic communications including email, chat, and voice to ensure compliance with recordkeeping requirements and prevent inappropriate communications.
More Secure Communication Monitoring
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End-to-End Encryption Ensures all data transmissions are encrypted between communicating parties. |
NetReveal's communication monitoring is positioned as a compliant and secure solution for regulated markets, implying encryption of communications is standard. The product is used in regulated financial environments where end-to-end encryption is a requirement. | |
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Data at Rest Encryption Protects stored data from unauthorized access using encryption. |
No information available | |
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Transport Layer Security (TLS) Utilizes TLS protocols for secure communications. |
NetReveal publicly references secure communications and regulatory compliance; use of TLS for data transport is industry-standard and expected. | |
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Key Management Robust system for managing encryption keys, including rotation and revocation policies. |
No information available | |
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Data Masking Ability to mask sensitive data to prevent unauthorized disclosure. |
No information available | |
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Zero Trust Architecture Implements principles of zero trust to restrict lateral movement and access. |
No information available | |
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Secure APIs APIs are protected with authentication and rate-limiting to prevent abuse. |
Product is described as integration-ready and focused on enterprise compliance; API security is considered required for the market segment. | |
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Audit Logging Maintains secure logs of all actions and changes for audit trail. |
Audit trail features are regularly included for regulatory compliance in surveillance products. | |
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Data Loss Prevention (DLP) Monitors and prevents unauthorized data exfiltration. |
No information available | |
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Anonymization/Pseudonymization Ability to anonymize or pseudonymize sensitive data for compliance. |
No information available | |
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Multi-Factor Authentication Requires multiple forms of authentication for system access. |
No information available | |
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Intrusion Detection Monitors data environments for signs of intrusion or compromise. |
No information available | |
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Compliance with Standards Adheres to recognized security standards such as ISO 27001 or SOC 2. |
Product is promoted as supporting regulatory compliance for financial services, which implies adherence to ISO/IEC 27001 or SOC 2 as organizational standard. | |
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Security Patch Management Ensures prompt deployment of security updates and patches. |
No information available | |
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Granular Access Controls Fine-grained user and role-based access permissions. |
No information available |
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Email Monitoring Can capture and analyze email communications from various providers. |
Explicitly monitors email communications across standard platforms. | |
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Instant Messaging Monitoring Supports chat applications like Bloomberg, Teams, Slack, and WhatsApp. |
NetReveal lists chat and instant messaging monitoring as features. | |
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Voice Communication Monitoring Records and analyzes voice calls for compliance. |
Voice monitoring is referenced in NetReveal public materials for regulatory compliance. | |
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Social Media Monitoring Monitors platforms such as Twitter, LinkedIn, and Facebook. |
Supports monitoring of social media channels which is required for market abuse/fraud detection in financial industry. | |
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SMS/Text Message Monitoring Captures and analyzes text messages including SMS and MMS. |
SMS/text channel monitoring is cited as a covered feature in product documentation. | |
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Video Conferencing Monitoring Supports monitoring of Zoom, WebEx, and similar video platforms. |
No information available | |
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Mobile Device Integration Ability to monitor communications on mobile platforms. |
No information available | |
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Multi-Language Support Understands and processes communications in multiple languages. |
Multi-language processing referenced in the NetReveal Communication Monitoring feature set. | |
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Cloud App Integration Integrates with SaaS communication tools. |
Cloud/SaaS integration is referenced as supported. | |
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Real-time Data Capture Ability to monitor and capture communications in real time. |
Real-time monitoring and intervention referenced in communication monitoring documentation. | |
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Legacy System Integration Compatibility with on-premise and older systems. |
Integration with legacy/on-premise systems referenced in product support documentation. | |
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Custom Channel Support Option to configure and monitor bespoke channels. |
Product offers professional services and configurable monitoring for custom channels. |
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MiFID II Compliance Ensures monitoring features enable compliance with MiFID II. |
Explicitly addresses MiFID II compliance requirements. | |
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SEC/FINRA Compliance Features suited for SEC/FINRA communication surveillance requirements. |
SEC/FINRA compliance features documented as financial services standard. | |
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GDPR Support Facilitates privacy and data protection under the European GDPR. |
GDPR is explicitly referenced as supported in public product materials. | |
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Retention Policy Management Configurable message retention periods for regulatory requirements. |
Retention policy configuration is a standard capability for communication surveillance platforms. | |
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Automated Compliance Reporting Generates reports and monitoring summaries for auditors and regulators. |
Automated compliance and audit reporting is highlighted as part of product offering. | |
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Pre-configured Policy Templates Templates for standard compliance monitoring based on best practices. |
No information available | |
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Exportable Audit Trails Easily exportable, immutable logs to share with regulators. |
No information available | |
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Data Sovereignty Controls Ensures data remains within legally required geographic boundaries. |
Data sovereignty controls referenced in global deployment context and regulatory use cases. | |
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Certification Documentation Provides compliance certificates and documentation support. |
Product documentation refers to availability of certifications and compliance documentation for customers. | |
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Workflow for Legal Hold Supports litigation hold requirements on communication records. |
Legal hold/litigation support is a typical feature for products aimed at financial and regulatory compliance. |
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Keyword and Phrase Detection Advanced filtering to detect sensitive, risky, or banned terms. |
Keyword and phrase detection feature is standard for risk/compliance communication monitoring and documented for NetReveal. | |
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Machine Learning/AI Detection AI-based pattern recognition for advanced risk insight and anomaly detection. |
Machine learning and AI detection is marketed as a key risk detection capability for the product. | |
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Natural Language Processing (NLP) Uses NLP to understand context and intent in communications. |
Natural language processing is used to analyze context in communications, referenced directly in product marketing. | |
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Sentiment Analysis Determines sentiment/tone to help flag negative or escalating conversations. |
Sentiment/tone analysis included as method to identify escalation or dispute risk. | |
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Behavioral Analytics Identifies unusual behaviors such as off-channel or after-hours contact. |
Behavioral analytics described as a product function for unusual communication pattern detection. | |
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Insider Threat Detection Flags activities indicative of insider threats or compliance breaches. |
Insider threat signals are part of the risk profiles the system is built to detect. | |
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Automated Alert Generation Automatically generates alerts for high-risk communications. |
Automatic alerting on risk patterns described in product documentation. | |
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False Positive Reduction Tools Features for tuning and fine-tuning engines to minimize false positives. |
No information available | |
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Rule-Based Monitoring Flexible creation of rules and scenarios for detection. |
Flexible, rule-based risk monitoring is an advertised differentiator for NetReveal. | |
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Customizable Risk Scoring Assigns risk scores based on detected patterns and behaviors. |
No information available | |
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Volume of Communications Processed Maximum amount of data/messages processed per day. |
No information available |
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Case Management Integrated dashboards for assigning, tracking, and closing compliance cases. |
Integrated case management features are mentioned in the product support and demonstration videos. | |
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Alert Workflow Management Custom workflows for triaging and resolving flagged incidents. |
Alert workflow management and assignment features are listed for compliance teams using NetReveal. | |
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Evidence Preservation Capabilities to lock and secure critical evidence for legal or compliance needs. |
Product supports preservation of evidence for regulatory and legal requests as standard feature. | |
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Search and Filtering Advanced querying, filtering, and sorting for efficient review. |
Advanced search/filtering is built into NetReveal for efficient compliance review. | |
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Keyword Highlighting Highlights detected keywords and phrases in investigator view. |
Detected keywords and phrases are highlighted for reviewers. | |
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Bulk Actions Supports bulk tagging, commenting, escalation, or closure of alerts. |
No information available | |
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Collaboration Tools Allows multiple reviewers to collaborate, communicate, and add notes. |
Collaboration among reviewers, including comments and annotations, supported as part of enterprise features. | |
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Annotation and Tagging Ability to annotate and tag communications for future reference. |
Notes/annotations/tagging referenced in support materials for compliance investigations. | |
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Export and Print Options Enables secure export or print of evidence for regulatory requests. |
Export and print options supported for compliance requests and regulatory audits. | |
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Time to Resolution Average time taken to close an alert or investigation. |
No information available |
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User Scalability Maximum concurrent or supported users. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored. |
No information available | |
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Processing Speed Average speed at which messages or records are processed. |
No information available | |
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Cloud Deployment Options Availability of cloud-native, on-premises, or hybrid deployment. |
Available in cloud and hybrid deployment models according to the NetReveal website. | |
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High Availability Designed for minimal downtime with autoscaling and redundancy. |
Product is positioned as high-availability/enterprise-grade. | |
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Disaster Recovery Built-in capabilities to recover from failures or outages. |
Business continuity/disaster recovery is referenced as part of solution reliability. | |
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Load Balancing Distributes workload across resources to ensure stability. |
No information available | |
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Elastic Storage Automatically scales storage with data growth. |
No information available |
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Intuitive Dashboard Modern, clear user interface for quick overview and navigation. |
Modern dashboard UX referenced in marketing and demonstrations. | |
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Customizable Views Personalized dashboard, reporting, and alert configurations. |
Configurable alerts and customizable reporting are mentioned for different roles. | |
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Role-Based Access Control Functionality and access limited by user roles and permissions. |
User/role-based access demonstrated in NetReveal product information. | |
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Single Sign-On (SSO) Integration with enterprise SSO providers for seamless access. |
No information available | |
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Mobile Access Ability to access monitoring functions from mobile devices. |
No information available | |
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Accessibility Compliance Adherence to standards such as WCAG for disabled users. |
No information available | |
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Multi-Lingual Interface User interface available in multiple languages. |
No information available | |
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Self-Service Help/Training Embedded support resources, tutorials, and documentation. |
No information available | |
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Notification Preferences Users can customize the types and frequency of alerts/notifications. |
Users can configure the type and frequency of alerts/notifications. |
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Open API Comprehensive API for integrating with other enterprise systems. |
API access referenced for integrations with enterprise systems. | |
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HR System Integration Ability to import user/entity metadata from HR databases. |
User metadata import mentioned in product IT integration guides. | |
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SIEM Integration Integrates with Security Information and Event Management tools. |
Integration with SIEM is supported for regulatory reporting and alerting. | |
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Data Export Capabilities Supports export of raw and processed data to external systems. |
Data export for compliance and audits referenced in documentation. | |
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Active Directory Compatibility Syncs with corporate directory and identity management solutions. |
Corporate directory and identity management integration commonly referenced (e.g., Active Directory). | |
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Custom Integration Support Provides professional services for custom integrations. |
Custom integration and consulting offered as part of NetReveal implementation. | |
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Webhook Notifications Supports real-time event notification through webhooks. |
No information available | |
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Third-party Marketplace Connectors Integration-ready connectors for popular SaaS and compliance tools. |
No information available |
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Custom Report Builder Easy-to-use interface for generating tailored reports. |
Custom reports and dashboards mentioned in user/admin documentation. | |
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Scheduled Reporting Automated delivery of regular reports to specified recipients. |
Scheduled report delivery to compliance/audit personnel is available. | |
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Export to Multiple Formats Reports can be exported to PDFs, Excel, CSV, etc. |
Product supports export to multiple formats for regulators and audits. | |
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Data Visualization Tools Graphs, heatmaps, and other visual tools to spot trends. |
Visual analytics and dashboards highlighted in all product demonstrations. | |
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Drill-Down Capabilities Ability to investigate from aggregated data down to individual messages. |
Drill-down from alerts to raw communication records demonstrated in videos and guides. | |
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Regulatory Filing Support Templates and exports for regulatory reporting. |
No information available | |
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Access Control on Reports Limits report access by user/role. |
Access to reports can be limited by user/role. Features on permissioned report access are described. | |
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Historical Data Comparison Compare metrics and alert rates over different timeframes. |
Historical data and benchmarking reports referenced for compliance insights. |
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Privacy-by-Design Features Default settings and architectures protect user privacy. |
No information available | |
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Ethical Filtering Opportunities to exclude personal or confidential discussions from monitoring. |
No information available | |
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Employee Consent Management Tracks and enforces employee consent for monitored channels. |
No information available | |
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Privacy Notices and Disclosures Built-in mechanisms for notifying monitored users. |
No information available | |
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Redaction Tools Ability to redact data from records before access or sharing. |
No information available | |
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Right to be Forgotten Supports deletion of records upon legitimate requests. |
No information available | |
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Data Minimization Collects and retains only necessary data. |
No information available | |
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Access Review Automation Monitors and reports on who accesses what data and when. |
No information available |
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24/7 Support Availability Round-the-clock customer or technical support. |
No information available | |
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Onboarding Assistance Help with initial setup, configuration, and migration. |
Onboarding and implementation support are described on the product and services pages. | |
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Regular Updates Continuous improvement and maintenance with regular updates. |
Regular updates are promoted as part of the ongoing NetReveal service offering. | |
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Knowledge Base Access Comprehensive support portal with documentation and FAQs. |
Knowledge base and documentation portal is available for NetReveal customers. | |
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User Community Active online community for sharing best practices and troubleshooting. |
No information available | |
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Dedicated Account Manager Single point-of-contact for customer relationship. |
Dedicated account management is available for enterprise customers. | |
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Service Level Agreement (SLA) Defined response and resolution times for support inquiries. |
Service Level Agreements (SLA) are referenced in NetReveal support contracts. | |
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Training Options Availability of live or web-based training sessions. |
Training (both live and online) is available as part of the services portfolio for NetReveal. |
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