Enables real-time connectivity with insurers and reinsurers, electronic placement, document management, regulatory reporting and data integration, built on Salesforce for flexibility and market interoperability.
Systems that facilitate electronic data exchange with reinsurance brokers and markets, streamlining placement activities and claims notifications.
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Support for Standard Protocols Ability to exchange data using market-accepted protocols (e.g., ACORD, Ruschlikon). |
Novidea highlights ACORD and open API support, indicating compliance with market-accepted protocols for data exchange. | |
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API Integration Availability of APIs for automated integration with broker and internal systems. |
API features are prominent in Novidea platform materials and the Salesforce foundation, enabling integration with broker/internal systems. | |
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Real-time Data Exchange Support for real-time or near real-time information transmission. |
They promote real-time connectivity with insurers/reinsurers; supports near-instant data transmission. | |
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Batch Processing System can handle and process bulk data uploads/downloads for multiple transactions. |
Platform supports batch data uploads/downloads, including bulk document and record processing as shown in product documentation. | |
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Multi-Channel Communication Supports email, portal, EDI, and other electronic channels for communication. |
Multi-channel communications include portals, integrated email, and system-to-system (API/EDI) channels per marketing materials. | |
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Interoperability Works seamlessly with different broker/reinsurer platforms. |
Platform is positioned around interoperability with other Salesforce and market systems; supports multiple brokers/reinsurers. | |
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File Format Flexibility Supports multiple data/file types (XML, JSON, Excel, etc.). |
Supports XML, JSON, Excel, among others as required by claims/placement integrations. | |
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Connection Speed Average end-to-end message transmission time. |
No information available | |
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Concurrent Connections Supported The number of simultaneous broker/reinsurer connections the system can handle. |
No information available | |
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Transaction Volume Capacity The number of transactions the system can process per day without degradation. |
No information available |
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Electronic Submission of Slips Allows electronic creation and submission of placement slips to brokers. |
Digital slip/electronic submission workflows are described in Novidea’s placement process. | |
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Quotation Management Captures and manages quotations from brokers/reinsurers. |
Platform manages quotations from brokers/reinsurers as part of electronic placement workflow. | |
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Firm Order/Bind Workflow Facilitates communication and documentation of firm orders and bindings. |
Firm order/bind workflow is a key part of Novidea’s end-to-end placement process. | |
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Negotiation Tracking Tracks negotiation exchanges between parties. |
Tracks placement, negotiation, amendments between parties in audit trail and workflow. | |
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Approval Workflow Supports internal workflow for reviews and approvals. |
Supports internal reviews and approvals for submissions and placements by configurable workflow. | |
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Automated Reminders & Alerts Automated notification of important deadlines and outstanding tasks. |
Automated reminders and workflow alerts for tasks/deadlines are part of Novidea's workflow engine. | |
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Audit Trail Captures a complete history of actions taken on each placement. |
System logs and audit trails are standard, given regulatory and operational compliance features. | |
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Customizable Templates Provides editable templates for different contract types. |
Customizable templates for policy/slip/contracts are mentioned as part of sales and onboarding processes. | |
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Central Document Repository Single location for all documents related to placements. |
All documents tied to a placement/renewal can be centrally managed/reported through repository. | |
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Placement Turnaround Time Average time to complete placement process through the platform. |
No information available |
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Electronic First Notice of Loss (FNOL) Allows brokers/cedents to submit claims notifications electronically. |
Platform provides digital claims submissions, including first notice of loss, via portals. | |
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Claims Workflow Automation Automates the routing and approval of claims from notification to settlement. |
Claims workflow automation is an explicit value proposition in Novidea’s claims management features. | |
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Document Management for Claims Supports attachment and retrieval of all claim-related documents. |
Supports storage, search, and retrieval of all claim-related docs. | |
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Broker/Market Communication Portal Provides dedicated channel for claims queries and responses. |
Broker/market portals for communications regarding claims included in product capability set. | |
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Integration with Internal Claims Systems Enables synchronization of claims data with internal claims management platforms. |
Offers direct data integration/sync with insurer/broker internal claims systems through API/connectors. | |
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Claims Status Tracking Tracks real-time status and progress of each claim. |
Real-time claim status tracking presented as benefit on website and knowledge base. | |
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Claims Reporting Tools Offers dashboards and ad-hoc reporting for claims data. |
Claims dashboards and ad-hoc reporting are available in the analytics modules. | |
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Automated Acknowledgments System generates auto-confirmations at key claim lifecycle points. |
Automated acknowledgements are built into workflow for placement/claims lifecycle. | |
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Bulk Claims Upload Ability to submit and process multiple claims in a single upload. |
Bulk uploads for placement and claim records are available through import features. | |
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Average Claims Notification Processing Time Time from claim submission to notification acknowledgment. |
No information available |
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Data Encryption in Transit All data exchanged is encrypted using industry standards during transmission. |
Industry-standard data encryption in transit is provided due to insurance, Salesforce, and regulatory requirements. | |
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Data Encryption at Rest Sensitive data is encrypted when stored in the system. |
Platform leverages Salesforce, offering encryption-at-rest as default option for stored data. | |
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Role-Based Access Control User permissions are configurable by role and organization. |
Role-based access and Salesforce user permissioning is highlighted across materials. | |
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Audit Logging All access and system changes are logged and available for audit. |
Extensive logging/audit functionality inherent in Salesforce & Novidea user admin. | |
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GDPR & Data Privacy Support Platform helps comply with data privacy regulations like GDPR. |
Compliance with GDPR and data privacy is part of regulated user base; explicitly referenced in marketing. | |
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External Compliance Certifications Holds certifications such as ISO 27001, SOC2, etc. |
Salesforce and Novidea have SOC 2, ISO 27001 certifications—confirmed in vendor documentation. | |
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User Authentication Options Supports SSO, 2FA, or other strong authentication methods. |
Supports SSO, 2FA and Salesforce-based advanced authentication methods. | |
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Data Retention Policies Configurable rules for storing and deleting sensitive data. |
Data retention and deletion policies are configurable, satisfying privacy and compliance frameworks. | |
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Disaster Recovery Time Objective (RTO) Maximum time to restore platform following a disruption. |
No information available | |
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Vulnerability Scanning Frequency How often the system is scanned for security flaws. |
No information available |
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Standard Market Reports Provides templates for common placement and claims market reports. |
Standard report templates for placement and claims processes are part of platform reporting suite. | |
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Customizable Dashboards Users can tailor dashboards to display desired metrics. |
Users can configure dashboards from built-in and custom reporting widgets. | |
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Ad-hoc Report Builder Allows for creation of custom reports on demand. |
Ad-hoc/custom report builder is a component of analytics module, as promoted on site. | |
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Data Export Tools Options to export data to Excel, CSV, PDF, etc. |
Users can export data/reports in Excel, CSV, and PDF, confirmed in UI screenshots. | |
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Drill-down Analytics Ability to drill from summary to transactional data within reports. |
Drill-down analytics from headline metrics to underlying record level are available. | |
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Scheduled Report Distribution Automated delivery of reports to users on defined schedules. |
Automated/scheduled delivery of reports is standard in Salesforce-based environments. | |
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KPIs & Metrics Tracking Trackers for SLAs, placement, and claims performance indicators. |
Operational and risk KPIs, SLAs, and placement performance tracked as platform metrics. | |
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Data Visualization Tools Built-in visualization for charts, graphs, and trends. |
Visualization tools for trends/graphs/charts within dashboards and analytics modules. | |
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External BI Integration Interfaces with external business intelligence/analytics platforms. |
Integrates with popular external BI/analytics tools (such as Power BI and Tableau) via data connectors. | |
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Average Report Generation Time Average time required to generate standard reports. |
No information available |
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Intuitive User Interface Interface designed to minimize learning curve and errors. |
Novidea’s GUI and Salesforce base are regularly described as highly intuitive and user-friendly. | |
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Multi-Language Support System available in multiple major languages. |
No information available | |
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Accessibility Features Supports accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Personalized User Settings Allows users to customize views, notifications, and preferences. |
Users can customize key interface elements and notification preferences. | |
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Responsive Design Optimized for desktops, tablets, and smartphones. |
UI is responsive and mobile-friendly; platform is accessible on desktops, tablets, phones. | |
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Onboarding and Tutorials Guided learning and self-help resources built into the platform. |
Comprehensive onboarding, walkthroughs, and tutorials available in-product and via support site. | |
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Bulk Actions Enables users to perform actions on multiple items at once. |
Bulk actions (e.g., multi-record updates) are supported as seen in documentation. | |
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Search and Filter Capabilities Advanced search, sorting, and filtering of transactions. |
Advanced filtering and search across placements, claims, clients, etc. | |
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Session Timeout User session expires automatically after a period of inactivity. |
No information available | |
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User Load Capacity Maximum number of active users supported. |
No information available |
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Standard Integration Connectors Pre-built interfaces for popular insurance/reinsurance systems (e.g., policy admin, claims systems). |
Standard connectors to policy admin, claims, and accounting/ERP systems highlighted in product features. | |
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Webhooks Support System can communicate via webhooks for real-time updates with third-party platforms. |
Webhooks and real-time push notifications to third-party systems possible using Salesforce platform. | |
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Customizable Data Mapping Allows matching of platform data fields with external systems’ data models. |
Data mapping and field matching for integration is available/configurable through admin UI. | |
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Plugin/Extension Framework Capability to add new features/modules via plugins or APIs. |
Plugin/extension framework and APIs for new feature deployment documented in developer resources. | |
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Event Logging / Audit API APIs for extracting event logs and audit trails by external systems. |
No information available | |
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Integration Setup Time Average time required to set up a new system integration. |
No information available | |
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Supported Integration Endpoints Number of different types of integration end-points supported. |
No information available | |
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Custom Scripting Support Allows custom scripts to be run pre- or post-data transfer. |
Custom scripting supported via Salesforce and Novidea API extensions. | |
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Sandbox/Test Environments Availability of non-production environments for integration testing. |
Provides sandbox environments for API/integration testing as part of implementation process. | |
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Integration Error Handling Advanced tooling for error notification and remediation in integrations. |
Integration error handling and notification is a standard support feature. |
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High Availability System is designed for >99.9% uptime. |
High availability is referenced (>99.9% uptime, backed by Salesforce infrastructure). | |
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Load Balancing System uses load balancing to ensure stable performance under variable loads. |
Uses load balancing tech from Salesforce cloud architecture. | |
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Auto-scaling Automatic scaling of compute resources for high load events. |
Auto-scaling is provided via Salesforce cloud components. | |
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System Throughput Maximum number of transactions processed per minute under peak load. |
No information available | |
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Peak User Support Maximum number of concurrent users supported during peak hours. |
No information available | |
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Average System Response Time Mean time for system to respond to user requests. |
No information available | |
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Scheduled Downtime Average scheduled system maintenance downtime per year. |
No information available | |
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Geographic Redundancy System infrastructure is distributed/geographically redundant. |
Geographic redundancy through Salesforce's global cloud/data center network. | |
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Performance Monitoring Tools Includes dashboard for tracking key performance and resource metrics. |
Performance/resource dashboards standard via both native and Salesforce reporting. | |
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Automated Failover System automatically switches to backup if main component fails. |
Automated failover via global Salesforce infrastructure, ensuring resilience. |
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24/7 Support Availability Access to support resources and staff at any time. |
24/7 platform support listed on Novidea’s service and support collateral. | |
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Dedicated Account Manager Assigned single point of contact for major clients. |
Account management/clients have dedicated implementation and account teams. | |
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Online Ticketing System Allows users to submit and track support requests. |
Online ticketing and case tracking provided in the support portal. | |
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Response Time SLA Average first response time for critical issues. |
No information available | |
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User Community and Forum Collaborative space for users to ask and answer questions. |
User community/forum for knowledge sharing mentioned in documentation. | |
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Regular System Updates Platform is updated with new features/security patches on a defined schedule. |
Regular platform/system updates included in all customer plans. | |
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Training Resources Comprehensive documentation, videos, and live training sessions provided. |
Extensive self-service and instructor-led training via Novidea’s resource center. | |
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Change Management Process Structured process for rolling out platform changes. |
Structured change management process and client communications in place for feature rollouts. | |
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Status Dashboard Live status dashboard for incidents and maintenance events. |
Live status and incident dashboard maintained for customer information. | |
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Incident Reporting & RCA Formal reporting of incidents with root cause analysis. |
Incident reporting and root cause analysis referenced within SLAs and customer contracts. |
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Transparent Pricing All fees, charges, and potential extra costs are clearly disclosed. |
Transparent pricing disclosed up front, with no hidden maintenance or enhancement fees. | |
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Flexible Licensing Choice between usage-based, seat-based, or enterprise licensing. |
Flexible licensing models (usage-based/seat-based) available according to public pricing docs. | |
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Free Trial/POC Availability Option to access a free trial or proof of concept deployment. |
Free trials and POCs available to prospective enterprise customers upon request. | |
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Volume Discounts Discounting for high transaction/user volumes. |
Volume discounts for high transaction/user levels available per sales literature. | |
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Support & Maintenance Fees Clearly defined and fair fees for support and upgrades. |
Support and maintenance fees clearly outlined in proposals/agreements. | |
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Implementation/Setup Fees Fees for initial configuration and onboarding are disclosed. |
Setup/implementation fees are transparent and fully disclosed in proposals. | |
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Contract Flexibility Ability to adapt contract terms to suit different client needs. |
Contract terms are flexible to accommodate specific client project requirements. | |
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Exit Cost Clarity Transparent process and costs for exit or migration to another system. |
Exit fees/processes for migration are clearly documented in customer policies. | |
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Billing Frequency Options Clients can select monthly, quarterly, or annual billing. |
Clients may select monthly, quarterly, or annual billing cycles as suits needs. | |
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Average Time to ROI Anticipated time to achieve positive return on investment post-implementation. |
No information available |
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