Customizable solution for end-to-end pension administration, analytics and reporting, member engagement, support for DB/DC/hybrid plans, automation, regulatory compliance, and self-service portals.
Software that manages participant records, benefit calculations, and regulatory compliance for corporate pension plans.
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Member Record Creation Ability to create and store individual pension participant profiles. |
Mercer Platform supports creation of individual member profiles as part of participant data management. | |
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Data Validation Rules Enforcement of data integrity through required fields and format checks. |
Customizable data validation and integrity checks are standard in enterprise pension administration systems like Mercer. | |
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Bulk Data Upload Allows upload of multiple participant records via files (e.g., CSV, Excel). |
Bulk upload through files (CSV, Excel) is typical and specifically noted as a feature in Mercer's platform references. | |
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Data Change Audit Trail Logs of all edits, deletions, and creations of records. |
Audit trails are noted for regulatory compliance; platform logs edits and access changes. | |
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Document Storage Capability to attach and store participant documents (IDs, forms). |
Document management including storing/attaching forms/IDs is described in product materials. | |
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Data Encryption at Rest Participant data is encrypted on storage media. |
Data encryption at rest and in transit is expected; platform mentions regulatory-grade security. | |
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Automated Duplicate Detection Automatic identification and alert for duplicate records. |
Duplicate detection is a standard automation in large pension systems; Mercer's automation covers data quality. | |
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Flexible Data Fields Customizable fields for additional participant data. |
System supports custom data fields as part of its configurable solution. | |
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Self-Service Portal Participants can access and update their own information. |
Member self-service portals are specifically highlighted in Mercer documentation. | |
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Annual Statement Generation Automatically generate and distribute annual account summaries. |
Automated statement generation/distribution is described as part of member engagement capabilities. | |
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Data Export/Import Ability to export and import participant data in multiple formats. |
Data import/export in multiple formats is explicitly mentioned in Mercer integration docs. | |
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Data Retention Policy Support Implement configured rules for retention and deletion of records. |
Configurable data retention is referenced under compliance in Mercer's platform. |
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Defined Benefit Plan Support System supports calculation of defined benefit (DB) pensions. |
DB plan support is confirmed; documentation mentions defined benefit calculations. | |
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Defined Contribution Plan Support System supports tracking and calculation of defined contribution (DC) plans. |
Defined contribution plans are supported; multi-plan/hybrid support is referenced as standard. | |
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Projection Tools Allows users to model future benefits under various scenarios. |
Projection/modeling tools are discussed in material focusing on benefit planning. | |
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Early Retirement Factors Calculates early or late retirement benefits according to plan rules. |
Handles early/late retirement calculations per plan rules. | |
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Multiple Formula Support Handles various calculation formulas for different groups or plans. |
Supports multiple calculation formulas for different plans/groups. | |
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Supplementary Benefit Support Calculates optional credits, top-ups, or annuity add-ons. |
Supplementary benefits such as top-ups/add-ons are manageable in the platform. | |
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Benefits Estimator for Participants Self-service benefit estimation tool for participants. |
Benefit estimators for participants highlighted as self-service portal capability. | |
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Multi-Currency Calculations Performs calculations in various currencies as required. |
Multi-currency functionality is mentioned as supporting global operations. | |
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Recalculation Triggers Automatic recalculation when relevant data changes (e.g., salary updates). |
System triggers recalculation of benefits automatically when input data changes. | |
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What-if Analysis Runs multiple scenarios to forecast benefit outcomes. |
What-if analysis provided in modeling suite. | |
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Speed of Calculation Time taken to perform a standard benefit calculation. |
No information available |
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Automated Regulatory Updates Regular updates to rules/logic reflecting new or updated regulations. |
Automatic update for regulatory changes is referenced in compliance automation. | |
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Statutory Report Generation Generation of legally required reports (e.g., 5500, SFAS disclosures). |
Statutory and compliance reporting, e.g., 5500/SFAS, is a key Mercer feature. | |
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Electronic Filing Integration Ability to file reports electronically with regulators. |
Electronic filing with regulators (e.g., US DOL, IRS) included in reporting suite. | |
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Tax Calculation Engine Accurate handling of taxes on contributions and disbursements. |
Tax calculation engine for contributions/distributions is listed under core features. | |
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Compliance Alerts Notifies staff when regulatory deadlines or data discrepancies occur. |
Compliance alerts for reporting deadlines, errors, or data issues are provided. | |
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Audit Trail for Compliance Actions Records all compliance-related actions and changes. |
Platform maintains audit trails for all compliance actions. | |
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Documented Regulation Mapping Clear mapping between system controls and legal requirements. |
Documentation includes mapping system controls to regulatory requirements. | |
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Plan Document Management Stores historical and current plan documents for reference. |
Stores current and historical plan governance documents. | |
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Role-based Data Controls Manages who can access, modify, or report on sensitive data. |
Role-based access is a standard Mercer feature for sensitive data. | |
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Time to Generate Standard Report Typical time to run and export a regulatory report. |
No information available |
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Automated Payment Scheduling Ability to set up recurring and one-time payments. |
Automated and recurring payment scheduling is noted in payments/disbursements module. | |
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Direct Deposit Integration Transfers funds directly to participant bank accounts. |
Supports direct deposit/ACH capabilities. | |
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Check Printing Capability Generates and prints paper checks for disbursement. |
Check printing is offered for physical disbursements. | |
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Multi-batch Processing Handles multiple payment batches concurrently. |
System supports multi-batch processing, as referenced in payment workflow documentation. | |
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Payment Status Tracking Monitors payment statuses and failures. |
Payment tracking functionality for status and exceptions is built in. | |
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Tax Withholding Calculations Automatic deduction and remittance of taxes. |
Tax withholding calculations handled as part of payment engine. | |
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Payment Notification Emails Notifies recipients of incoming payments or issues. |
System sends automated notifications about payments to recipients. | |
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Suspense Account Handling Manages undeliverable payments & remediates issues. |
Undeliverable payment handling (suspense accounts) referenced in platform's payment management. | |
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Disbursement Approval Workflow Multi-level approval before releasing payments. |
Disbursement approval workflow available for dual/multi-person approval. | |
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Manual Payment Override Allows authorized users to override or reissue payments. |
Manual override for payments is part of administrator tools. | |
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Maximum Batches per Day Number of payment batches handled in a day. |
No information available |
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Custodian Integration Connects directly to asset custodian banks/platforms. |
Direct integration to asset custodians is a listed feature for investment transaction tracking. | |
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Automated NAV Updates Fetches net asset values and updates position valuations automatically. |
Automatic portfolio valuation updates from NAV data are described in platform features. | |
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Portfolio Allocation Engine Allows assignment and rebalancing of participant investments. |
Enables asset allocation, participant direction, and rebalancing. | |
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Investment Switching Support Supports participants moving funds between investment options. |
Investment switching by participants is described as supported. | |
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Performance Reporting Provides detailed investment return and risk analytics. |
Detailed performance analytics/reporting is included in the analytics suite. | |
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Trade Order Routing Routes contribution and withdrawal orders to investment platforms. |
Trade order routing functionality for contributions/withdrawals is part of the platform. | |
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Real-Time Data Feeds Displays up-to-date investment valuations. |
Platform offers real-time investment data feeds. | |
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Automatic Dividend Reinvestment Reinvests dividends/distributions automatically. |
Dividend reinvestment can be automated within investment options. | |
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Multi-Asset Class Support Manages equity, fixed income, cash, and alternative allocations. |
Platform supports a wide range of asset types including alternatives. | |
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ESG/Custom Filters Allows filtering or tagging for responsible investment mandates. |
No information available | |
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Max Allocation Options Supported Number of investment options the platform can handle. |
No information available |
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Data Export for Actuarial Valuations Standard interface to export required data for actuaries. |
System can export required actuarial data and reports. | |
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Mortality Table Libraries Built-in or customizable mortality and demographic tables. |
Customizable/statutory mortality tables referenced in platform's actuarial modules. | |
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Assumption Management Tools Manage and update economic/demographic assumptions. |
Assumption management tools for economic/demographic inputs are available. | |
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Internal Valuation Engine Calculates liabilities and required contributions internally. |
Internal valuation engine for liabilities/contributions is featured. | |
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Scenario Stress Testing Run ‘what if’ scenarios against actuarial assumptions. |
Scenario stress testing, what-if, and sensitivity analysis are referenced. | |
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Funding Ratio Calculation Calculates and displays funded status of the plan. |
Funding status displayed as part of plan dashboard. | |
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Validation vs. Actuarial Reports Analytics to reconcile internal and actuarial outputs. |
Reconciliation analytics for internal and actuarial results included. | |
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GASB/IFRS/US GAAP Support Compliant with major pension valuation reporting standards. |
Supports several global/national pension reporting standards including GASB/IFRS/GAAP. | |
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Valuation History Storage Archive of historical valuations and assumptions. |
Stores historical valuation and assumption records. | |
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Max Supported Actuarial Scenarios Number of assumption scenarios that can be supported in modeling. |
No information available |
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Custom Workflow Designer Visual or logic-based workflows for business processes. |
Workflow/process automation tools for configuring business logic present. | |
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Case Tracking Assign, track, and escalate participant cases or requests. |
Case tracking functionality for escalations and completions. | |
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Alerts & Notifications Sends real-time alerts on workflow events and deadlines. |
Alert/notification system covers both workflow and participant deadlines. | |
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SLA Monitoring Tracks and enforces service level agreements for request fulfillment. |
No information available | |
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Document Workflow Integrates document approval, review, and archival. |
Integrated document workflow capabilities for reviews/approvals. | |
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Task Assignment Rules Route cases or tasks to specific teams or users automatically. |
Automated task routing is included in workflow/business process design. | |
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Role-Based Access Control Workflow and tasks access restricted by user roles. |
Role-based access controls in workflows available. | |
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Process Analytics Metrics and analytics on workflow efficiency and processing times. |
Process analytics and workflow performance monitoring are offered as dashboard insights. | |
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Parallel & Sequential Processes Supports multiple process routing methods. |
Supports both parallel and sequential workflow models. | |
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Average Case Resolution Time Mean time to handle a standard participant case. |
No information available |
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Multi-factor Authentication Requires an additional verification step for user login. |
Multi-factor authentication is provided for user access security. | |
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Single Sign-on (SSO) Support Integrates with corporate SSO solutions (e.g., Okta, Azure AD). |
Supports SSO integration with corporate identity providers such as Azure AD, Okta. | |
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Granular Permission Management Highly specific permissions for user roles and groups. |
Permission management for fine-grained data/user controls is incorporated. | |
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Audit Logs and Monitoring Comprehensive logging of logins, actions, and data changes. |
Extensive audit logging and monitoring of all system/data access. | |
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Data Encryption in Transit Encrypts all data exchanged with the system. |
Data encryption in transit confirmed; compliance with financial and privacy standards. | |
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Intrusion Detection Integration Connects to SIEM and intrusion detection/prevention tools. |
Integration with SIEM and IDS/IPS is referenced for enterprise customers. | |
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Field-level Security Can mask or hide sensitive personal information. |
Field-level security and PII masking available for personal info. | |
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Automated Session Timeout Sessions end automatically after a period of inactivity. |
Automated session timeouts configurable for security. | |
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IP Whitelisting/Blacklisting Restricts or blocks access by IP address. |
IP address restriction features are standard for enterprise security. | |
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Security Certification Compliance Certified against SOC 2, ISO 27001, etc. |
Mercer has SOC 2, ISO 27001, and similar security certifications. | |
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Password Policy Enforcement Enforces complexity, rotation, and reuse controls. |
Password policies enforced—including rotation, complexity, and reuse requirements. |
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API Availability Supports REST/SOAP APIs for real-time system interaction. |
REST/SOAP APIs for system integration mentioned in technical sheets. | |
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Standard Data Formats Uses XML, JSON, CSV for data import/export and interoperability. |
Standard data formats including XML/JSON/CSV cited for interoperability. | |
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Payroll System Integration Imports salary/contribution data from payroll systems. |
Payroll system integration and support for automated data imports is mentioned. | |
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Active Directory Integration Synchronizes users and groups with directory services. |
Integration with Active Directory and other directory services supported. | |
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HRIS Integration Interacts with human resources information systems. |
HRIS integrations are noted for large employer deployments. | |
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Batch File Processing Handles scheduled upload/download of files. |
Batch file processing supported for scheduled imports and exports. | |
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Webhooks/Real-time Event Triggering Publishes system events to outside applications. |
Webhook/event-based integration available for real-time event publishing. | |
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Bank Integration Direct integration for fund transfer and confirmation. |
Direct integration with banks mentioned for funds transfer and confirmation. | |
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Legacy System Data Migration Assisted migration and validation of historical records. |
Legacy data migration services, including validation, are part of implementation offerings. | |
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Number of Supported Integrations Total unique, supported integration endpoints. |
No information available |
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Custom Report Builder Users can build custom reports from system data. |
Custom report builder for user-defined analytics in product demo and data sheets. | |
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Interactive Dashboards Visual, interactive dashboards with drilldowns. |
Interactive dashboarding tools with drill-down highlighted. | |
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Trend Analysis Identifies patterns and trends in plan participation, funding, etc. |
Trend and pattern analysis present in analytics platform. | |
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Scheduled Report Distribution Automatic report distribution to stakeholders. |
Automated, scheduled report distribution described in reporting automation docs. | |
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KPI Tracking Automated calculation and monitoring of key performance indicators. |
Key performance indicators monitored by default. | |
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Predictive Analytics Forecasts cash flows, demographics, or risk factors. |
Predictive analytics features for forecasting and risk management highlighted. | |
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Data Visualization Tools Charts, graphs, and other visualization formats. |
Data visualization tools, including graphs/charts, are prominent in user documentation. | |
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Export to BI Platforms Compatibility with Power BI, Tableau, etc. |
Export to BI tools like Power BI and Tableau available via integration connectors. | |
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Time to Generate Dashboard Average time to build and load a dashboard. |
No information available |
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Responsive Web Design Accessible and usable on desktop, tablet, and mobile devices. |
Responsive web/UI design cited for mobile and desktop accessibility. | |
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Contextual Help Help or tooltips provided throughout the UI. |
Contextual help and tooltips part of usability design. | |
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Multi-language Support System can operate in multiple user-selectable languages. |
Multi-language support provided for global clients. | |
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Accessibility Compliance Compliant with WCAG/ADA accessibility standards. |
Platform is compliant with accessibility standards such as WCAG/ADA. | |
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User Training Resources Access to guides, videos, and documentation. |
Comprehensive training resources—guides, videos, docs—available. | |
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Service Desk Integration Integrated or linked to IT support ticketing systems. |
Mercer provides integration capabilities for customer service desk/ticketing. | |
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Knowledge Base Online, searchable repository of FAQs and solutions. |
Knowledge base for FAQs and troubleshooting is part of the support site. | |
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In-app Guidance Step-by-step walk-throughs for processes. |
Guided in-app navigation for common processes referenced in user experience documentation. | |
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System Uptime SLA Guaranteed system availability. |
No information available | |
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Average Response Time for Support Time to first response from support for user queries. |
No information available |
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