A high-performance, secure financial network that connects global markets and data sources. Provides managed hosting, colocation, and ultra-low latency connectivity for trading firms and brokerages with access to over 150 global markets.
More about ICE (Intercontinental Exchange)
Physical hardware including servers, storage systems, and power management equipment supporting brokerage operations with high availability and disaster recovery capabilities.
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High-Density Compute Ability to support a high number of virtual machines or containers per rack or per chassis. |
No information available | |
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Virtualization Support Support for leading hypervisors and container platforms (e.g., VMware, Hyper-V, KVM, Docker). |
Hosting and managed colocation include virtualization options for financial/brokerage workloads. | |
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Physical Redundancy Redundant power supplies, fans, and network interfaces in server hardware. |
High-availability and redundancy promoted in service; this typically includes redundant power supplies, fans, and network interfaces. | |
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Hardware Lifecycle Management Integrated management for firmware, diagnostics, and monitoring. |
Enterprise hosting and colocation imply integrated hardware lifecycle management. | |
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Processor Performance CPU speed and core count to support high-frequency trading or brokerage workloads. |
No information available | |
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Memory Capacity RAM available per physical server to handle in-memory transaction processing. |
No information available | |
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Rack Form Factor Compatibility with standard or custom rack dimensions for maximizing space. |
Colocation implies integration with standard rack form factors. | |
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Hot-Swap Capabilities Ability to replace failed components (drives, power supplies, fans) without downtime. |
Carrier-class datacenters/colocation facilities generally provide hot-swap capabilities. | |
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Out-of-Band Management Availability of IPMI, iLO, or dedicated management interfaces for remote troubleshooting. |
Out-of-band management implied for enterprise remote troubleshooting and support. | |
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Energy Efficiency Servers' energy consumption relative to their performance. |
No information available | |
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Blade/Modular Options Ability to deploy blade systems or modular server architectures for easy scaling. |
No information available | |
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Hardware Support Contracts Availability and quality of vendor technical support and SLAs. |
Global network vendor support/SLA documentation available. |
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High IOPS Performance Sustained input/output operations per second for transaction-intensive workloads. |
No information available | |
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Redundant Array of Independent Disks (RAID) Support for RAID levels for data redundancy and speed. |
RAID is standard in financial/colocation storage solutions. | |
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Snapshot and Clone Instant data snapshots/clones for backup or development/testing. |
Enterprise storage platforms provide snapshot/clone functionality. | |
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Encryption at Rest Data encryption on physical storage devices. |
Financial networks provide encrypted storage for compliance. | |
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Data Deduplication Eliminates duplicate copies of data, enhancing storage efficiency. |
No information available | |
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Backup Integration Support for built-in or third-party backup solutions (Veeam, Commvault etc.). |
Backup integration is standard for managed hosting. | |
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Disaster Recovery (DR) Replication Support for synchronous/asynchronous replication to remote site. |
Replication across geographically diverse sites for DR is referenced in sales literature. | |
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NVMe/SSD Support Capability to use ultra-fast NVMe or SSD drives for low-latency workloads. |
NVMe/SSD supported in modern financial datacenters. | |
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Capacity Scalability Maximum usable capacity or ability to scale storage non-disruptively. |
No information available | |
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Tiered Storage Automated movement of data between SSD, SAS, and SATA tiers for cost and performance. |
No information available | |
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Fibre Channel/iSCSI/NAS Support Available network protocols for storage connectivity. |
Fibre Channel, iSCSI, and NAS support are standard in modern colocation/hosting. | |
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WORM (Write Once, Read Many) Storage Compliance feature for regulatory data retention. |
No information available |
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Redundant Core Switches High-availability layer with N+1 or multi-pathing for uptime. |
Redundant and multi-path network/switching infrastructure is referenced in the ICE Global Network documentation. | |
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Low Latency Fabric Microsecond-level switching and optimized routing for latency-sensitive trading. |
No information available | |
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Firewall and Intrusion Prevention Integrated security to monitor and block malicious traffic. |
Managed firewalls and perimeter security are part of managed hosting. | |
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10/40/100Gbps Ethernet Support Support for high-speed Ethernet necessary for trading applications. |
High-speed Ethernet (10/40/100Gbps) is standard for exchange/trading system providers. | |
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Network Segmentation Virtual LANs or segmentation for separating networks (e.g., DMZ, storage, back-office). |
Offers lan segmentation for customer environments; cited in ICE technical documentation. | |
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DDoS Mitigation Protection against distributed denial-of-service attacks. |
DDoS mitigation is a stated security and reliability feature. | |
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Out-of-Band Management Network Isolated management network for secure device administration. |
Remote out-of-band network management is an option for clients. | |
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Direct Exchange/Cloud Connectivity Dedicated low-latency links to financial exchanges and/or CSPs (AWS Direct Connect, Azure ExpressRoute). |
Direct, dedicated connectivity to exchange and cloud partners (AWS, Azure, others) is a major ICE Global Network offering. | |
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Load Balancing Support for distributing traffic among multiple servers for performance and fault tolerance. |
Load balancing is standard for managed multi-site network infrastructure. | |
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Network Access Control (NAC) Advanced access policies based on user/device authentication. |
NAC and advanced device access control available in secured hosting solution. | |
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Automated Monitoring and Alerts Network performance/health is monitored and automatic alerts generated on failure or thresholds. |
Automated monitoring and alerting described in operational literature. | |
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Remote Site WAN Optimization Improved performance for branch/subsidiary connections via caching/compression. |
No information available |
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Uninterruptible Power Supply (UPS) Battery backup for short-term outages. |
UPS and short-term power backup is standard for financial data center colocation. | |
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Generator Backup Diesel or gas-powered backup generators in case of extended power outage. |
Backup generator support (diesel/natural gas) is described for all major ICE facilities. | |
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Power Distribution Units (PDUs) Intelligent/monitored PDUs for power usage tracking and remote power cycling. |
Monitored PDUs are part of modern enterprise data center design. | |
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Redundant Power Feeds Multiple power circuits per rack/server (A+B feeds). |
Dual-powered feeds (A+B) are listed in ICE colo documentation. | |
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Automatic Transfer Switches (ATS) Switches power source seamlessly if a feed fails. |
ATS devices are industry standard for data center uptime; referenced as part of ICE power resilience. | |
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Power Usage Effectiveness (PUE) Monitoring Measurement and optimization of data center energy efficiency. |
No information available | |
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Remote Power Monitoring Ability to monitor power consumption and status off-site. |
Remote dashboard and power monitoring are included in managed hosting. | |
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Voltage/Current Protection Surge and sags protection to secure devices from electrical anomalies. |
Voltage, current and surge protection are stated as part of ICE's critical infrastructure. | |
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Rack-level Circuit Breakers Ability to isolate individual racks from power faults. |
No information available | |
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Battery Health Analytics Active monitoring of UPS battery health and end-of-life prediction. |
No information available | |
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Energy Usage Reporting Granular reporting for cost allocation and environmental reporting. |
No information available |
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Precision Air Conditioning (CRAC/CRAH units) Specialized air handlers for steady temperature and humidity control. |
Precision cooling is described in ICE data center technical sheets. | |
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Hot/Cold Aisle Containment Physical layout for optimizing airflow and cooling efficiency. |
Colocation environments are engineered for hot/cold aisle containment for efficiency. | |
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Fire Suppression Systems Automated, data-safe fire suppression (e.g., gas or mist-based, not water sprinklers). |
Non-water suppression systems mentioned in ICE documentation. | |
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Environmental Monitoring Sensors Sensors for temperature, humidity, water leakage, and airflow. |
ICE colocation offers environmental monitoring for temperature, humidity, and water leaks. | |
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24/7 Surveillance (CCTV) Continuous video monitoring of facility and perimeter. |
24/7 CCTV required by financial services regulations; referenced for all ICE data centers. | |
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Physical Access Control Systems Badge, biometric, or PIN access to restrict entry to authorized staff. |
Physical entry is badge-controlled with biometric/PIN for sensitive spaces. | |
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Intrusion Detection Alarms Alarms triggered on unauthorized physical entry. |
Alarms for unauthorized entry are standard and referenced in ICE security whitepapers. | |
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Visitor Logging Records of all sensitive area visitor entries/exits maintained. |
Visitor logs are maintained and reviewed for every ICE and partner facility. | |
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Multi-zone Fire Detection Early fire warning across separate zones to pinpoint risk. |
Multi-zone fire detection explicitly listed in facility infrastructure details. | |
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Seismic and Flood Protection Infrastructure designed to withstand earthquakes or flooding. |
ICE facilities are engineered for both seismic and flood resilience. | |
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Remote Monitoring Dashboard Consolidated environmental and physical security status in a single console. |
Remote dashboards provide clients with environmental/security status. |
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Geographically Separated Backup Site Physical second site for hot/warm DR failover, far enough to avoid shared disaster events. |
ICE advertises secondary DR/backup sites in separate geographies. | |
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Automated Failover Capabilities System can automatically switch over to backup in case of site/hardware failure. |
Automated failover is offered for critical trading workloads. | |
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Multi-path Networking & Storage Multiple physical/data paths to prevent single points of failure. |
Multi-path (network/storage) is a requirement for uptime SLAs. | |
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Backup Frequency Interval at which backups are created. |
No information available | |
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Recovery Point Objective (RPO) Maximum tolerable period in which data might be lost. |
No information available | |
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Recovery Time Objective (RTO) Target time to restore full operations after disruption. |
No information available | |
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Automated DR Testing Tests recovery plans regularly without disrupting production. |
No information available | |
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Real-Time Replication Transaction data is continuously mirrored to DR site. |
ICE highlights real-time (continuous) replication between production and DR sites. | |
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DR Orchestration Tools Tools to automate and track failover/failback process. |
Provides orchestration tools for managed DR/failover. | |
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Cloud-based DR Option Ability to recover to the cloud infrastructure as an alternative. |
ICE offers cloud DR/backup as option. | |
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Immutable Backups Protection against ransomware by making backups unchangeable. |
No information available |
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SOC 1,2,3, ISO 27001 Certifications Facility is audited and certified for robust security and controls. |
Cites SOC 1/2/3, ISO 27001, and similar certifications per datacenter compliance documents. | |
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GDPR/CCPA Data Residency Options for data localization that meet international privacy laws. |
Data residency support covers global markets in compliance with GDPR/CCPA. | |
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Retention Policy Enforcement Automated enforcement of data retention and deletion based on rules. |
Automated retention enforcement for trading/client data described. | |
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Access Logging Audit trails of who accessed what resources and when. |
Audit trails and access logging are a stated compliance requirement. | |
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Secure Media Destruction Certified process for disposal of storage devices (e.g., shredding, degaussing). |
Certified media destruction listed in ICE compliance documentation. | |
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Data Encryption in Transit TLS/SSL or VPNs for all data transfers between systems and users. |
TLS/SSL for all transmissions between markets, clients, and within data centers. | |
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Multi-Factor Authentication for Admins Administrator access requires more than just a password. |
MFA required by policy for admin access panels. | |
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Physical Security Compliance Reporting Evidence and prepared documentation for regulatory audits. |
Physical security compliance reporting is regularly produced for external audit. | |
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Regular Vulnerability Scanning Scans of the entire infrastructure for compliance and threat management. |
Vulnerability scanning is performed and reported for regulatory compliance. | |
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Segregation of Sensitive Data Logical/physical separation of PII/trading records from less-sensitive assets. |
Sensitive data is logically/physically segregated as mandated in financial compliance. |
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Real-Time Performance Monitoring Dashboards with alerts for servers, network, storage, and environmental metrics. |
Real-time performance dashboards are available to network and datacenter clients. | |
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Predictive Analytics Advanced analytics for early warning of hardware/software issues. |
Predictive analytics are part of ICE data center and network operations. | |
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Integrated Infrastructure Management Platform Consolidated toolset for managing compute, storage, network, power, and environment. |
Integrated management tools span compute, storage, and network environments. | |
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Automated Remediation Scripts or tools to resolve common issues automatically. |
No information available | |
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Capacity Planning Tools Forecasts future infrastructure requirements based on current trends. |
No information available | |
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Configuration Management Integration Support for tools (Ansible, Puppet, Chef, etc.) for configuration drift detection. |
No information available | |
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Customizable Alert Thresholds User-defined triggers for alerts on key metrics. |
No information available | |
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Patch Management Centralized and automated updates for firmware/OS. |
No information available | |
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Audit Logging & Reporting Detailed logs and reports for management and compliance. |
Detailed audit logs and reporting are available to clients and for compliance reviews. | |
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APIs for Integration APIs or SDKs to integrate with third-party management or automation tools. |
APIs for integration are available for clients to automate management/monitoring. |
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Modular Infrastructure Expansion Add capacity seamlessly by adding modules (blade servers, shelves, racks). |
Colocation and private rack infrastructure are modular and expandable. | |
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Cloud Connectivity & Hybrid Support Easy integration with public/cloud and flexible workloads between on-prem and cloud. |
Cloud and hybrid models for hosting/trading are supported. | |
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Elastic Resource Provisioning On-demand allocation of compute/network/storage resources. |
On-demand, elastic provisioning of compute, network, and storage resources is available. | |
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Resource Pooling Shared pools of compute/storage/networking for workload mobility. |
Resource pooling is a standard feature for workload mobility across hosting environments. | |
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Non-Disruptive Upgrades Hardware/software can be upgraded without downtime. |
Non-disruptive upgrades supported to maintain trading availability. | |
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Multi-Tenancy Features Partitioning resources for use by different teams/business units securely. |
Multi-tenancy is supported and required for large brokerage/financial hosting. | |
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Automated Scaling Policies Scale resources up/down automatically based on usage. |
Automated scaling based on network/resource utilization. | |
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Vendor-Agnostic Expansion Supports mix-and-match across vendors’ servers, network, storage components. |
Vendor-neutral hosting with hardware from multiple certified vendors. | |
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Burst Capacity Support Temporarily increase capacity to handle unusual brokerage activity. |
Burst capacity available for peak trading (e.g., market open/close) as described by ICE. | |
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Geo-expansion Support Ability to extend to new sites/regions with minor configuration. |
Geo-expansion routinely supported for new client locations and regulatory requirements. |
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Standards-Based Interfaces Support for open standards (SNMP, SMI-S, Redfish, REST APIs). |
REST APIs and open standards supported for commercial partners. | |
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Bespoke Exchange Connectivity Pre-certified connectivity/integration with market exchanges and third-party brokers. |
Pre-certified exchange and third-party broker connectivity is a core ICE service. | |
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Support for Financial Messaging Protocols E.g., FIX, SWIFT, Market Data feeds. |
FIX, SWIFT, and market data feeds are supported natively. | |
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SIEM/SOAR Integration Capabilities Connectors for Security Incident and Event Management/Orchestration platforms. |
SIEM/SOAR integrations available for financial customers reporting and compliance. | |
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API Rate Limiting Controls Support for managing volumes of API requests to and from the system. |
No information available | |
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Reporting and Data Export Scheduled or ad-hoc export of operational data (CSV, Excel, JSON, etc.). |
Regular and ad hoc data export and reporting available for operational and compliance purposes. | |
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Plugin/Extension Support Third-party or custom modules/extensions can be integrated. |
No information available | |
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BPM/Workflow Integration Support for business process automation and orchestration tools. |
Integrated with external workflow/BPM tools for automated processes. | |
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Role-Based Integration Permissions Granular permissioning for integrations based on team or role. |
Role-based integration permissions supported in partner/documentation. | |
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Legacy System Compatibility Ability to integrate with or migrate data from legacy platforms. |
Data migration capabilities and legacy integration have been highlighted for financial industry clients. |
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24/7 Vendor Support Availability Live access to technical support at any time. |
24/7 support is explicitly given as part of ICE Global Network vendor literature. | |
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Onsite Parts Replacement SLA Guaranteed replacement part arrival time to the data center. |
No information available | |
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Remote Diagnostics Vendor and/or internal IT can remotely troubleshoot via secure network connection. |
Remote diagnostics available via secure network for client infrastructure and ICE support. | |
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Self-Service Portal Portal for requesting support, RMAs, and accessing knowledge bases. |
Portal access for ticketing/support is provided to clients. | |
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Proactive Health Checks Vendor- or system-initiated periodic health evaluations. |
Proactive health checks (automated/manual) are an advertised client option. | |
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Hardware Inventory Tracking System tracks current assets, warranty, and support status. |
Inventory tracking reports are included in managed service standards. | |
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Documentation & Training Comprehensive guides and e-learning options for staff. |
Training, onboarding, and technical guides available to ICE clients. | |
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Change Management Templates Standardized change request and approval templates. |
Change management templates and tools are provided as part of ICE managed solutions. | |
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Custom Maintenance Windows Flexible scheduling for maintenance to minimize business impact. |
Custom maintenance schedules are supported for client impact minimization. | |
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Incident Response Escalation Paths Defined escalation paths for critical system failures. |
Incident escalation paths defined in ICE Global Network support documentation. |
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