at Financial Technnology Year
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Unigy from IPC Systems
An integrated trading communications platform designed for the financial markets. Unigy supports trading turrets, compliance, mobility, and business continuity needs. It offers unified communications, resilient architecture, and seamless integration with third-party applications.
Product analysis by function
Trading Turrets for Trading & Execution
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Core Communication Capabilities
(0 Yes /0 Known /15 Possible features)
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
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Voice Recording Automatic recording of all calls for compliance and audit. |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
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Conference Calling Ability to create instant conference calls with multiple parties. |
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Direct Line Appearance Programmable display for direct line status monitoring. |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
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Dual Handset Support Support for two simultaneous handsets per turret. |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
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User Experience & Customization
(0 Yes /0 Known /11 Possible features)
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
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Custom Labeling Ability to label lines and contacts according to user preference. |
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Multi-language Support Interface available in several languages for global desks. |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
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Personal Directory Import Import and sync personal contact books automatically. |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
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Integration & Interoperability
(0 Yes /0 Known /10 Possible features)
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
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API Access Supports developer APIs for custom integration with firm applications. |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
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Reliability, Redundancy & Scalability
(0 Yes /0 Known /9 Possible features)
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Uptime Guarantee Service-level agreement for turret operational uptime. |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
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High Availability Architecture Distributed architecture for zero single points of failure. |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
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Scalable User Capacity Maximum number of concurrent users supported. |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
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Compliance & Security
(0 Yes /0 Known /9 Possible features)
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
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Role-Based Access Control Restricts access and features by user role and business function. |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
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Performance & Speed
(0 Yes /0 Known /5 Possible features)
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Call Setup Time Time taken from dialing to call connection. |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
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Line Pickup Latency Response time when answering or activating a line. |
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Contact Search Time Average time to search and retrieve a contact. |
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Physical Design & Ergonomics
(0 Yes /0 Known /7 Possible features)
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
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Compact Footprint Turret design minimizes desk space usage. |
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Cable Management Integrated channeling for wires and connectors. |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
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Support & Maintenance
(0 Yes /0 Known /7 Possible features)
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
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Onsite Technical Support Availability of local field engineers when needed. |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
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Self-service Portal Online system for raising tickets and tracking status. |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
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Analytics & Reporting
(0 Yes /0 Known /6 Possible features)
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
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Usage Dashboard Real-time visual representation of turret activity. |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
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Deployment & Management
(0 Yes /0 Known /7 Possible features)
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
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Location Awareness System recognizes user location for enhanced security or configuration. |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
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Bulk User Upload/Configuration Add or modify many users at once. |
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Environmental & Regulatory Certifications
(0 Yes /0 Known /5 Possible features)
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Energy Star Certification Product adheres to energy efficiency standards. |
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RoHS Compliance Restricts hazardous substances in hardware. |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
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ISO 27001 Certification Information security management system certified. |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
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