Reqister/Log in

at Financial Technnology Year

This content is provided by FinTechBenchmarker.com who are responsible for the content.
Please contact them if you have any questions.

SugarCRM for Insurance from SugarCRM

Offers customer service modules for insurance, including policy servicing, claims follow-up, streamlined onboarding, workflow automation, omnichannel communication, and data analytics.

Is this your product?

More about SugarCRM

Product analysis by function

Customer Relationship Management (CRM) Systems for Customer Service

Platforms that manage customer interactions, track communication history, and provide a 360-degree view of policyholder relationships across products and touchpoints.
More Customer Relationship Management (CRM) Systems More Customer Service ...

Customer Data Management
(6 Yes /6 Known /15 Possible features)

Contact and Communication Management
(1 Yes /1 Known /15 Possible features)

Workflow and Case Management
(3 Yes /3 Known /15 Possible features)

Policy and Product Management
(2 Yes /2 Known /15 Possible features)

Analytics and Reporting
(3 Yes /3 Known /15 Possible features)

Integration and API Capabilities
(4 Yes /4 Known /15 Possible features)

User Experience and Accessibility
(3 Yes /3 Known /15 Possible features)

Compliance, Security, and Data Privacy
(3 Yes /3 Known /15 Possible features)

Automation and Artificial Intelligence
(2 Yes /2 Known /15 Possible features)

Collaboration and Internal Productivity
(3 Yes /3 Known /15 Possible features)

Customer Self-Service Portal
(0 Yes /0 Known /15 Possible features)

Compare

Hard working Robot This data was generated by an AI system. Please check with the supplier. More here

While you are talking to them, please let them know that they need to update their entry.

Centralized Customer Profile Aggregates all customer information in one accessible profile.		SugarCRM is a full-fledged CRM – the entire platform revolves around a single, centralized 360º customer profile that aggregates every interaction and data point.
Custom Fields Allows creation of custom data fields for specific insurance data requirements.		SugarCRM lets admins add unlimited custom fields and modules; this is highlighted in its Studio/Module Builder documentation.
Policy Linking Links customer profiles to all associated insurance policies.		‘Policy servicing’ and ‘policy linking to customer records’ are specifically called-out in the Insurance edition collateral.
Document Storage Stores and organizes policy documents and correspondence.		Sugar’s Documents module plus cloud drive connectors provide document storage for policies and correspondence.
Interaction Log Chronological log of all customer touchpoints and interactions.		The Activity Stream and Interactions dashlet record every call, email, chat, task, etc., creating a chronological interaction log.
Data Import/Export Ability to import and export customer data in various formats.		CSV/Excel import wizard and REST-API export confirm bidirectional data import/export.
Duplicate Detection Identifies and merges duplicate customer records.		No information available
Data Validation Rules Ensures entered data meets predefined quality and formatting standards.		No information available
Data Encryption Encrypts sensitive customer information at rest and in transit.		No information available
Consent Management Captures and tracks data privacy consent and preferences.		No information available
Record Capacity Maximum number of individual customer records the system can handle.		No information available
Profile Search Speed Average time to retrieve a customer profile from the database.		No information available
Activity Timeline Provides a detailed timeline of all activities and changes related to a customer.		No information available
Audit Trail Tracks who accessed or updated customer records and when.		No information available
Bulk Update Tools Ability to make mass changes to customer data efficiently.		No information available

Omnichannel Support Manages interactions across email, phone, chat, SMS, and social media.		Marketing, email, voice, chat, social, SMS add-ons provide omnichannel support (explicitly mentioned on the product page).
Inbound Call Logging Automatically logs and ties incoming calls to the correct customer profile.		No information available
Outbound Campaigns Enables creation and management of outbound communication campaigns.		No information available
Automated Notifications Sends automated alerts or notifications based on triggers (renewals, claims, etc.).		No information available
Email Integration Syncs and tracks email conversations within the CRM.		No information available
Calendar Integration Integrates with staff calendars for appointments and task reminders.		No information available
Template Library Provides pre-built templates for routine customer communications.		No information available
Personalization Tools Enables mass customization of communication with customer-specific data.		No information available
Click-to-Call Allows direct calling from within the CRM interface.		No information available
Response Time Tracking Measures average time taken to respond to customer inquiries.		No information available
Automatic Call Recording Records and stores calls for quality and compliance.		No information available
Chatbot Integration Connects with AI-based chatbots for customer self-service.		No information available
SMS Integration Sends and receives SMS directly through the CRM.		No information available
Contact Segmentation Segments customer base for targeted communications.		No information available
Communication History Retrieval Speed Time to retrieve a full customer communication history.		No information available

Automated Workflows Creates rule-based workflows for policy servicing, claims, renewals, and escalations.		SugarBPM (workflow engine) enables rule-based automated workflows for policy servicing, claims follow-up, and onboarding.
Case Management Tracks customer service cases from creation to resolution.		The Cases module provides end-to-end case management, a core capability of SugarCRM Service.
Task Assignment Assigns and tracks ownership of tasks or cases among staff.		No information available
Service Level Agreement Monitoring Tracks and enforces SLAs for issue resolution.		No information available
Escalation Rules Automates case escalation based on time, status, or priority.		No information available
Claims Tracking Monitors the status and progress of insurance claims.		Claims follow-up is advertised; Sugar cases sub-type ‘Claim’ tracks claim status.
Approval Workflows Supports multilevel approval processes for policy, claim, or request approvals.		No information available
Macro/Automation Tools Enables creation of macros to automate repetitive customer service tasks.		No information available
Work Queue Capacity Maximum number of open tasks/cases the system can display or process concurrently.		No information available
Task Reminder System Sends reminders for overdue or scheduled tasks.		No information available
Workflow Customization Degree of customizability for workflow design and automation.		No information available
Audit Trail for Cases Logs all changes and actions taken on a case or claim.		No information available
Duplicate Case Detection Identifies and merges duplicate service cases.		No information available
Attachment Handling Supports attachments to cases/requests (documents, photos, etc.).		No information available
Case Closure Time Average time from case creation to resolution/closure.		No information available

Multi-Product Support Ability to manage multiple types of insurance products (e.g., life, health, auto) in one system.		No information available
Policy Lifecycle Tracking Tracks policies from quote to issue, renewal, amendment, and cancellation.		Marketing page lists full policy life-cycle tracking—from quote to renewals and cancellations—inside the CRM.
Cross-Sell/Upsell Identification Identifies opportunities for cross-selling or upselling insurance products.		No information available
Renewal Automation Automatically generates renewals and sends reminders to customers.		Renewal reminders and auto-generation are highlighted under ‘policy servicing & renewals automation’.
Policy Change Request Handling Supports management and tracking of customer requests to change policies.		No information available
Product Customization Configurable products and riders per customer segment.		No information available
Premium Schedule Management Tracks payment schedules and due dates for premiums.		No information available
Underwriting Integration Integrates with underwriting systems for streamlined approvals.		No information available
Coverage Summary Tool Provides snapshots of coverage for each customer.		No information available
Policy Document Generation Auto-generates policy documents and endorsements.		No information available
Policy Retrieval Speed Average time to fetch and display policy details.		No information available
Number of Supported Product Types How many distinct insurance product types the CRM can manage.		No information available
Lapsed Policy Alerting Alerts staff when policies lapse or are at risk of lapsing.		No information available
Endorsement Handling Ability to process and track policy endorsements.		No information available
Bulk Policy Changes Applies changes to multiple policies simultaneously.		No information available

Standard Reports Library of pre-built reports (activity, sales, service metrics, etc.).		Out-of-the-box dashboards and ~100 canned reports are provided (Standard Reports).
Custom Report Builder Enables users to create tailored reports based on any CRM data.		Report Builder lets users drag-and-drop any field to create custom reports.
Dashboard Visualization Configurable dashboards for key metrics and data visualization.		Sugar dashboards support charts, gauges and list dashlets for visualization.
Real-Time Analytics Provides analytics with live or near-real-time data.		No information available
Policyholder Segmentation Analysis Analyzes and groups policyholders based on defined criteria.		No information available
Campaign Performance Metrics Tracks success of marketing and communication campaigns.		No information available
Customer Satisfaction Tracking Measures and reports on customer satisfaction metrics (e.g. NPS, CSAT).		No information available
Drill-Down Reports Allows in-depth exploration of report data by drilling into specifics.		No information available
Export/Download Options Supports exporting reports in multiple file formats.		No information available
KPI Monitoring Monitors key performance indicators relevant to insurance servicing.		No information available
Scheduled Report Delivery Sends scheduled reports via email or system alerts.		No information available
Time to Generate Report Average time required to generate and present a report.		No information available
Trend Identification Tools Automatically detects trends in claims, renewals or service requests.		No information available
Anomaly Detection Flags unusual spikes or dips in activity for further review.		No information available
Data Visualization Types Supported Number of different chart or visualization types available.		No information available

Your advertisements here

Financial Technology Year

SugarCRM for Insurance from SugarCRM

Product analysis by function

Customer Relationship Management (CRM) Systems for Customer Service

Customer Data Management
(6 Yes /6 Known /15 Possible features)

Contact and Communication Management
(1 Yes /1 Known /15 Possible features)

Workflow and Case Management
(3 Yes /3 Known /15 Possible features)

Policy and Product Management
(2 Yes /2 Known /15 Possible features)

Analytics and Reporting
(3 Yes /3 Known /15 Possible features)

Integration and API Capabilities
(4 Yes /4 Known /15 Possible features)

User Experience and Accessibility
(3 Yes /3 Known /15 Possible features)

Compliance, Security, and Data Privacy
(3 Yes /3 Known /15 Possible features)

Automation and Artificial Intelligence
(2 Yes /2 Known /15 Possible features)

Collaboration and Internal Productivity
(3 Yes /3 Known /15 Possible features)

Customer Self-Service Portal
(0 Yes /0 Known /15 Possible features)

Your advertisements here

Open API Supports integration with third-party or custom applications via APIs.		Sugar provides a fully documented, REST-based open API (developer.sugarcrm.com/ documentation).
Pre-Built Integrations Includes connectors to core insurance systems, telephony, email, SMS, and marketing tools.		Connectors for telephony, email, SMS, DocuSign, marketing automation, etc., are advertised and available on SugarOutfitters.
Webhooks Enables real-time event notifications to external systems.		No information available
Single Sign-On (SSO) Integrates with enterprise authentication systems for user login.		Sugar supports SAML, LDAP and OAuth SSO per admin guide.
Data Sync Frequency How often the system can synchronize data with external systems.		No information available
Custom Integration Toolkit Provides tools for building and maintaining custom integrations.		No information available
Marketplace/Plugin Support Supports installation of third-party add-ons or plugins.		No information available
API Documentation Quality The comprehensiveness and clarity of provided API documentation.		No information available
Support for Insurance Standards Compliance with industry data exchange standards (e.g., ACORD).		No information available
Batch Data Import/Export Enables bulk data transfer between systems.		No information available
Data Mapping Tools Tools to map fields and data structures between systems.		No information available
REST API Support Provides RESTful API endpoints for external access.		REST API is the primary integration method (v11+).
OAuth2 Support Supports OAuth2 for secure third-party authentication.		No information available
API Rate Limiting Limits on the number of API requests in a given time frame.		No information available
Automated Data Reconciliation Automatically matches and resolves data discrepancies across systems.		No information available

Intuitive User Interface Clean, simple, and easy-to-navigate interface design.		UI consistently rated as modern & intuitive; Sugar 8+ redesign focuses on clean navigation.
Mobile Accessibility Compatible with mobile devices and dedicated mobile apps.		Responsive UI and iOS/Android mobile apps provide mobile accessibility.
Multi-Language Support User interfaces and communications in multiple languages.		No information available
Screen Reader Compatibility Fully accessible with screen readers for visually impaired users.		No information available
Customizable Dashboards Personalized views and dashboards for individual user preferences.		Dashboards and home pages are fully user-customizable via drag-and-drop dashlets.
Role-Based Access Controls Customizes interface elements and data access per user role.		No information available
Help and Guidance Features In-app help, tooltips, and guided tours for users.		No information available
Keyboard Navigation Support Full system navigation available via keyboard controls.		No information available
User Onboarding Tools Step-by-step onboarding guides for new users.		No information available
White-Labeling Allows branding the platform as the insurer's own.		No information available
Loading Speed Average page or view load time for end users.		No information available
Customizable Shortcuts User-defined shortcuts and quick-access buttons.		No information available
User Feedback Mechanism Allows users to submit feedback or suggestions in-app.		No information available
Dark Mode Supports dark theme for reduced eye strain and accessibility.		No information available
Personalization Settings Users can personalize interface layout, notifications, and preferences.		No information available

GDPR/CCPA Compliance Provides tools and workflows to aid regulatory compliance for data privacy.		SugarCloud is hosted in EU/US data centers with GDPR tooling (data export/delete) – compliance page confirms GDPR & CCPA readiness.
Data Encryption at Rest and Transit All data is encrypted both when stored and during transmission.		SugarCloud encrypts data at rest (AES-256) and in transit (TLS 1.2+).
Role-based Security Granular security permissions based on user roles and hierarchy.		No information available
Audit Logs Comprehensive logging of all system access and changes.		No information available
Multi-Factor Authentication Requires additional authentication for accessing the CRM.		MFA through TOTP or SSO providers is available (SugarIdentity).
Regular Vulnerability Scanning Proactive vulnerability and penetration testing schedules.		No information available
Data Retention Policies Configurable retention and deletion rules for compliance.		No information available
Consent Management Records and manages customer consents for data usage.		No information available
IP Whitelisting Restricts access to the platform by approved IP ranges.		No information available
Data Masking Obfuscates sensitive information in non-production environments.		No information available
Access Review Tool Periodic access review and certification workflows.		No information available
Single Sign-On Integration Enables enterprise SSO methods for access control.		No information available
Incident Response Process Documented and tested protocols for handling security incidents.		No information available
Security Certification System holds security certifications (e.g., ISO 27001, SOC 2).		No information available
Data Breach Alerting Time Time to notify stakeholders after a data breach is detected.		No information available

Automated Data Entry Auto-fill forms and records with AI-powered data extraction.		No information available
Predictive Analytics AI models forecast customer needs or risk of churn.		SugarPredict (AI) delivers predictive analytics for churn and upsell in the Insurance edition.
Conversation AI AI-powered chatbots or virtual assistants for customer queries.		No information available
Sentiment Analysis Detects customer sentiment in communications to prioritize responses.		No information available
Automated Routing Directs cases or communications to appropriate staff or department.		No information available
Workflow Automation Orchestrates multi-step processes without manual intervention.		SugarBPM plus SugarPredict enable multi-step workflow automation without manual intervention.
Intelligent Knowledge Search AI-boosted search for help articles and documentation.		No information available
Customer Next-Best-Action Recommendation Guides agents or prompts customers with recommended actions.		No information available
Fraud Detection Automation Flags suspicious activities or anomalies in claims/applications.		No information available
Email Categorization Uses AI to tag and route incoming email appropriately.		No information available
Response Suggestion AI suggests response templates to customer queries.		No information available
Task Automation Rule Limit Maximum number of automation rules supported.		No information available
Self-Service Portal Automation Automates routine customer requests and updates online.		No information available
Learning Model Updates Frequency How frequently AI/ML models are retrained or updated.		No information available
Process Automation Coverage Percentage of customer service processes that can be automated.		No information available

Shared Notes Allows users to leave comments and notes on customer records.		Users can add shared notes/comments on any record; Activity Stream supports this.
Internal Messaging Facilitates real-time chats between team members in the system.		Internal chat via ‘SugarLive’ or integrations with Slack/MS Teams is marketed for service agents.
Knowledge Base Centralized repository of internal guides, FAQs, and best practices.		SugarKnowledge module provides an internal knowledge base.
Team Calendar Shared calendar for tracking meetings and deadlines.		No information available
File Sharing Allows easy upload and sharing of documents within teams.		No information available
Collaboration Workspaces Dedicated spaces for groups to collaborate on projects or cases.		No information available
Task Delegation Enables assignment and tracking of tasks across team members.		No information available
Employee Performance Dashboards Monitors and displays staff productivity and KPIs.		No information available
Access-controlled Sharing Granular controls over who can view or edit shared information.		No information available
Mentions & Notifications Ability to tag team members for updates or actions required.		No information available
Client/Advisor Collaboration Portal Clients and advisors can communicate and share documents securely.		No information available
Version Control Tracks changes and versions of shared documents.		No information available
Searchable Internal Notes Full-text search of all internal notes and documents.		No information available
Knowledge Base Access Speed Average time to access and load a knowledge base article.		No information available
Number of Concurrent Users Supported Maximum number of users that can collaborate simultaneously.		No information available

Policy Viewing and Download Customers can view and download their current policy documents.		No information available
Claims Submission Digital submission of insurance claims.		No information available
Request Status Tracking Live updates on status of submitted requests and claims.		No information available
Personal Details Update Customers can update contact or personal information online.		No information available
Premium Payment Processing Customers can pay premiums online via multiple payment methods.		No information available
Coverage Change Requests Customers can initiate changes to their coverage through the portal.		No information available
Knowledge Base Access Customers access FAQs, guides, and documents directly.		No information available
Secure Messaging Enables confidential communication between customer and insurer.		No information available
Account Security Management Customers can manage passwords, MFA, and session history.		No information available
Multi-Language Portal Support Portal UI available in multiple languages.		No information available
Portal Uptime Guarantee Percentage of time the portal is guaranteed to be available.		No information available
Mobile App Access Dedicated mobile app or mobile-responsive portal.		No information available
Live Chat Support Access to real-time assistance from staff or AI chatbot.		No information available
Document Upload Customers can upload supporting documents for claims or requests.		No information available
Notification Preference Management Customers set their own communication and notification preferences.		No information available

Your advertisements here

Financial Technology Year

SugarCRM for Insurance from SugarCRM

Product analysis by function

Customer Relationship Management (CRM) Systems for Customer Service

Customer Data Management (6 Yes /6 Known /15 Possible features)

Contact and Communication Management (1 Yes /1 Known /15 Possible features)

Workflow and Case Management (3 Yes /3 Known /15 Possible features)

Policy and Product Management (2 Yes /2 Known /15 Possible features)

Analytics and Reporting (3 Yes /3 Known /15 Possible features)

Integration and API Capabilities (4 Yes /4 Known /15 Possible features)

User Experience and Accessibility (3 Yes /3 Known /15 Possible features)

Compliance, Security, and Data Privacy (3 Yes /3 Known /15 Possible features)

Automation and Artificial Intelligence (2 Yes /2 Known /15 Possible features)

Collaboration and Internal Productivity (3 Yes /3 Known /15 Possible features)

Customer Self-Service Portal (0 Yes /0 Known /15 Possible features)

Your advertisements here

Customer Data Management
(6 Yes /6 Known /15 Possible features)

Contact and Communication Management
(1 Yes /1 Known /15 Possible features)

Workflow and Case Management
(3 Yes /3 Known /15 Possible features)

Policy and Product Management
(2 Yes /2 Known /15 Possible features)

Analytics and Reporting
(3 Yes /3 Known /15 Possible features)

Integration and API Capabilities
(4 Yes /4 Known /15 Possible features)

User Experience and Accessibility
(3 Yes /3 Known /15 Possible features)

Compliance, Security, and Data Privacy
(3 Yes /3 Known /15 Possible features)

Automation and Artificial Intelligence
(2 Yes /2 Known /15 Possible features)

Collaboration and Internal Productivity
(3 Yes /3 Known /15 Possible features)

Customer Self-Service Portal
(0 Yes /0 Known /15 Possible features)