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Convercent Compliance Management Solution from Convercent
Automates policy management, regulatory tracking, mandatory employee disclosures, case management, and delivers dashboards for insurance compliance teams.
Product analysis by function
Regulatory Compliance Management Systems for Compliance and Legal
Platforms that track regulatory requirements, monitor changes in insurance laws, and manage compliance activities across multiple jurisdictions and business units.
More Regulatory Compliance Management Systems
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Regulatory Coverage
(9 Yes /9 Known /15 Possible features)
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Jurisdictional Coverage The number of distinct regulatory jurisdictions supported by the system. |
No information available | |
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Legal Topic Coverage The breadth of insurance-related statutes and regulations tracked. |
No information available | |
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Multi-Language Support Ability to operate and present content in multiple languages. |
No information available | |
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Regulation Mapping Capability to map regulations to business units and operational processes. |
Marketing states regulations are mapped to workflows and departments for automated management and tracking. | |
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Template Library Availability of compliance documents, checklists, and templates. |
Solution offers a library of policy templates and compliance documentation out of the box. | |
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Custom Regulation Input Ability for users to manually add or customize regulatory requirements. |
Allows admin users to create and customize regulatory requirements to match organization needs. | |
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Version Control Tracks historical and current versions of regulations. |
Tracks policy version history and regulatory changes for audit purposes. | |
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Change Management Alerts Automated notifications when laws or regulations change. |
System sends automated alerts for regulatory changes, as indicated under 'change management' features. | |
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Audit Trail of Changes System records all changes to regulatory mappings and user documents. |
Audit trail and reporting logs for policy and regulatory mapping changes are highlighted in technical documentation. | |
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Centralized Repository Single storage location for all legal and compliance content. |
Describes a centralized repository for all compliance, policy, and regulatory content. | |
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Regulatory Calendar Displays global compliance deadlines and key dates. |
No information available | |
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Impact Analysis Tools Analyzes how new regulations will affect current practices. |
Provides regulatory impact assessment tools and dashboards to evaluate operational impact. | |
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Regulator Contact Information Database of regulatory agency contacts and correspondence logs. |
No information available | |
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Automated Regulatory Updates System delivers automated, curated updates of relevant rule changes. |
Automated regulatory updates are listed as a primary feature under convercent.com regulatory alerts. | |
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Supersedence Hierarchy Handling Manages overlapping or superseding regulations by hierarchy. |
No information available |
Workflow Management
(5 Yes /5 Known /15 Possible features)
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Task Assignment Ability to assign compliance tasks to users or teams. |
Tasks and incidents can be assigned to individuals/teams for resolution via platform workflows. | |
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Automated Escalations System automatically escalates overdue or uncompleted tasks. |
Automatically escalates overdue cases, tasks, or disclosure items to ensure closure. | |
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Approval Workflows Customizable multi-level approval chains for documentation and sign-off. |
Approval workflows configurable for document and incident reviews in the management console. | |
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Task Progress Tracking Tracks percentage of task completion and progress over time. |
No information available | |
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Action Item Tracking Detailed tracking of individual actions taken for compliance. |
Audit trail and tracking available for all actions and compliance tasks. | |
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Automated Reminders Reminds users of upcoming or overdue compliance tasks. |
System sends reminders for tasks, policy attestations, disclosures, and training assignments. | |
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Delegation Support Tasks can be delegated and tracked when moved between users. |
No information available | |
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Custom Workflow Builder Users can configure and customize compliance workflows. |
No information available | |
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Bulk Task Operations Supports batch creation, editing, and closure of multiple tasks. |
No information available | |
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Audit Log for Workflow Events Comprehensive logs of all workflow steps and user actions. |
No information available | |
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Time-to-Resolution Average time to complete and close compliance-related tasks. |
. | No information available |
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Calendar Integration Syncs compliance events with external calendars (e.g., Outlook, Google). |
No information available | |
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Parallel Task Management Support for managing tasks that must be completed concurrently. |
No information available | |
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Notifications Customization Users can customize the type and timing of notification alerts. |
No information available | |
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Task Recurrence Scheduling Ability to set up recurring tasks for ongoing compliance obligations. |
No information available |
Change Monitoring
(6 Yes /6 Known /15 Possible features)
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Regulatory News Feed Aggregates and displays regulatory news from multiple sources. |
Platform provides news feeds/alerts on regulatory and compliance matters from global sources. | |
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Customizable Alert Triggers Ability to set specific keywords, jurisdictions, or topics for change alerts. |
No information available | |
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Real-Time Update Frequency Frequency at which system retrieves new regulatory updates. |
No information available | |
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Source Verification Authenticates regulatory sources and official government channels. |
No information available | |
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Historical Change Logs Access to a history of all tracked regulatory changes. |
Historical audit/compliance event logs are maintained for tracking and reporting. | |
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Impact Rating of Changes Assigns potential risk rating or impact score to each regulatory change. |
No information available | |
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Automated Regulatory Text Summaries Provides summaries of legal changes for quick consumption. |
System summarizes regulatory and policy changes, aiding in faster consumption for compliance teams. | |
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API Availability for Change Data Programmatic access to change data via API. |
No information available | |
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Regulatory Update Timeline Visualization Graphical visualization of regulatory changes over time. |
No information available | |
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Multi-Channel Alerts Alerts can be delivered via email, SMS, in-app, or other channels. |
Multi-channel options for notifications (email, in-app, etc.) are mentioned under platform features. | |
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Role-Based Alerting Different users receive alerts relevant to their function or department. |
Platform allows role-based alerting so only relevant users are notified. | |
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Alert Granularity Level of specificity in setting alert preferences (e.g., state, topic, date). |
User configurable alert preferences available for specificity by department, geography, or topic. | |
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News Archive Search Full-text search of all past regulatory news items. |
. | No information available |
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Customizable Dashboard Widgets Users can create widgets to track specific jurisdictions or topics in real time. |
. | No information available |
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Bulk Export of Change Data Export lists of regulatory changes for offline analysis. |
. | No information available |
Policy & Procedures Management
(10 Yes /10 Known /15 Possible features)
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Policy Document Repository Centralized storage for all internal compliance-related documents. |
Document repository for storage of all policies, compliance docs, and supporting materials is part of solution. | |
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Document Version Control Manages multiple versions and histories of policies and procedures. |
Solution manages policy versioning and archiving for all procedural documents. | |
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Automated Policy Review Reminders Notifies owners of required annual or periodic reviews. |
Automated reminders for periodic and annual policy review are a standard feature. | |
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E-Signature Integration Allows digital sign-off on policy documents. |
No information available | |
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Access Controls Manages user permissions for viewing/editing policies. |
Granular access controls for documents are included among security options. | |
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Obsolescence Tracking Alerts if a policy is outdated or no longer in use. |
System tracks document age and obsolescence, notifying on outdated policies. | |
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Policy Distribution Tracking Confirms that end users have received/read new policies. |
Solution confirms and audits which users have received and reviewed new policies. | |
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Template Policy Documents Provides templates for standard compliance policies. |
Standard and customizable policy templates are available within the solution. | |
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Collaborative Editing Allows multiple users to co-edit documents in real time. |
No information available | |
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Full-Text Policy Search Allows quick searching within all stored policy documents. |
Solution offers full-text policy and document search, as referenced in support and documentation. | |
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Change Commenting Allows users to add comments or rationale for document changes. |
No information available | |
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Retention Policy Automation Automates retention and destruction of old policy documents. |
No information available | |
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Approval Routing Routes documents through required levels of review and approval. |
Document workflows include configurable approval routing. | |
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Policy Reading Quizzing System can verify comprehension (e.g., quizzes after policy updates). |
No information available | |
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Export/Print Ready Formatting Exports policy documents in common formats for printing/distribution. |
Policy documents can be exported as PDF/Excel for distribution and print. |
Audit Management
(11 Yes /11 Known /15 Possible features)
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Audit Scheduling Tool for scheduling internal and external compliance audits. |
No information available | |
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Pre-built Audit Templates Standardized templates for frequently conducted audits. |
Standard audit templates are part of integrated audit management functions. | |
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Risk-Based Audit Planning Prioritizes audits based on assessed risk. |
Allows risk-based prioritization of compliance audits, as referenced in marketing material. | |
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Audit Checklist Library Built-in checklists for different compliance categories. |
Comprehensive checklist libraries exist for different audit types. | |
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Real-Time Audit Status Tracking Visual indicators of audit progress. |
Tracks real-time audit progress via dashboards. | |
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Evidence Attachment Allows attachment of supporting documents/evidence to audit steps. |
Audit documentation supports attachments of evidence and supporting files. | |
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Findings and Recommendations Logging Documents and tracks audit findings and recommended actions. |
Audit findings and recommendations are tracked for compliance and resolution. | |
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Audit Report Generation Automates the creation of formal audit reports. |
Audit reporting is automated and formal reports can be generated. | |
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Corrective Action Tracking Monitors the implementation of audit recommendations. |
Tracks corrective actions following audit recommendations. | |
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Management Sign-Off Requires sign-off from responsible stakeholders for audit closure. |
No information available | |
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Audit Trail Integrity Protects records from post-audit modification. |
Audit trail integrity is emphasized as a key aspect of compliance proof. | |
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Recurring Audit Scheduling Automates scheduling of cyclical or periodic audits. |
No information available | |
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Role-Based Audit Assignment Assigns audits based on role, department, or location. |
No information available | |
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Custom Audit Workflows Permits creation of custom workflows tailored to company requirements. |
Custom workflows for audit management are supported as part of the SaaS configuration. | |
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Audit History Lookup Search and retrieve completed audits and outcomes. |
Completed audit history and files are accessible for lookup and reporting. |
Risk Assessment
(3 Yes /3 Known /15 Possible features)
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Automated Risk Scoring Calculates risk scores for processes, entities, or regulations. |
No information available | |
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Customizable Risk Criteria Allows organizations to define their own risk factors and weights. |
No information available | |
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Real-Time Risk Dashboard Visual display of risk levels across the organization. |
Dashboards display overall risk/compliance levels in real time. | |
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Risk Heatmaps Graphical representation of risk exposure. |
Platform offers risk heatmaps in the analytics dashboard. | |
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Risk Mitigation Planning Links risk findings to action plans. |
Findings from audits link to remediation/action plans. | |
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Scenario Analysis Simulates potential regulatory/operational risk scenarios. |
No information available | |
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Historical Risk Trends Tracks how risk scores or exposures change over time. |
No information available | |
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Risk Data Import/Export Supports import and export of risk data for further analysis. |
No information available | |
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Risk Ownership Assignment Assigns risk responsibility to business units or individuals. |
No information available | |
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Regulatory Requirement Linking Links risks directly to regulatory obligations. |
No information available | |
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Automated Risk Alerts Notifies stakeholders when a risk score exceeds a threshold. |
No information available | |
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Third-Party Risk Integration Assesses risks arising from vendors or other third parties. |
No information available | |
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Bulk Risk Record Management Supports bulk creation, updating, and closure of risk records. |
No information available | |
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Risk Control Testing Allows recurring control tests to validate mitigations. |
No information available | |
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Risk Disclosure Reporting Generates reports for internal/external risk disclosure. |
No information available |
Reporting & Analytics
(14 Yes /14 Known /15 Possible features)
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Pre-Built Compliance Reports Extensive library of standard compliance reports. |
Library of pre-built and standard compliance reports is emphasized. | |
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Custom Report Builder Users can design their own reports from system data. |
Allows creation of custom reports from compliance and policy data. | |
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Scheduled Report Delivery Automates report generation and email delivery. |
Supports scheduled, automated report creation and email delivery. | |
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Interactive Data Visualization Charts and dashboards for regulatory, risk, and audit data. |
Dashboards/visualizations are a key feature for compliance and risk analytics. | |
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Export Formats Supports exporting reports to PDF, Excel, CSV, etc. |
Exports supported in multiple formats for reports (PDF, Excel, CSV). | |
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Ad Hoc Queries Allows users to quickly query compliance data. |
Users may run ad hoc queries as part of dashboard analytics and reporting. | |
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KPI Tracking Tracks and displays key performance metrics for compliance. |
Compliance and risk-related KPI tracking available through dashboards. | |
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Drill-Down Analytics Users can click into report elements for further detail. |
Report/dashboard widgets allow users to drill down into analytics. | |
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Automated Dashboard Refresh Dashboards automatically update with new data. |
Dashboards are set to refresh with real-time updates. | |
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Access-Controlled Reports Restricts sensitive reports to authorized users. |
Access controls available for sensitive reports and dashboards. | |
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Data Source Integration Pulls data from ERPs, claims systems, HR, etc., for reporting. |
Reporting modules integrate data from incidents, disclosures, and policy affirmation systems (ERP/HR). | |
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Mobile Report Access Enables access/viewing of reports via mobile devices. |
Reports are accessible and viewable via mobile interface. | |
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Historical Reporting Ability to generate comparative reports for previous periods. |
Comparative, historical reporting is part of standard analytics. | |
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Exception Reporting Highlights instances of non-compliance or overdue tasks. |
Reports highlight exceptions, such as overdue tasks or non-compliance. | |
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Scheduled KPI Alerts Notifies when KPIs breach thresholds. |
No information available |
User Management & Security
(9 Yes /9 Known /15 Possible features)
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Role-Based Access Control (RBAC) Assigns permissions based on user role. |
Role-based permissioning for users is standard in user management/security. | |
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Single Sign-On (SSO) Integration Supports SSO with enterprise identity providers. |
Single sign-on supported for enterprise customers (Okta, Azure, etc). | |
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Multi-Factor Authentication Requires multiple authentication factors for login. |
Multi-factor authentication mandatory for admin roles or as configured. | |
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User Activity Logging Records all actions by users within the system. |
Full user activity logging supported for security and auditing. | |
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Granular Permission Settings Fine-grained access controls for features/data. |
Granular permissions for different data types and workflows are supported. | |
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User Provisioning Automation Automated onboarding/offboarding of users. |
No information available | |
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IP Whitelisting/Blacklisting Restricts access to specified IP ranges. |
No information available | |
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Encryption at Rest and Transit All data is encrypted both at rest and during transfer. |
Platform encrypts data in transit and at rest (SOC2 and GDPR documentation). | |
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Data Privacy Compliance Certifications Compliance with GDPR, CCPA, and other privacy standards. |
Describes compliance with major privacy regulations, including GDPR and CCPA. | |
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Session Timeout Controls Automatically logs users out after inactivity. |
User session settings configurable for inactivity logout and session expiry. | |
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User Account Audit Logs Historical auditing of user account access/changes. |
No information available | |
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Password Policy Customization Configurable password complexity and expiration rules. |
Password complexity and rotation rules are configurable, per security section. | |
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Bulk User Management Create, update, or remove users in bulk. |
No information available | |
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User Self-Service Portal Allows users to reset passwords and manage profiles. |
No information available | |
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Audit Readiness Reports Prepares security documentation for IT audits. |
No information available |
Integration & Interoperability
(4 Yes /4 Known /15 Possible features)
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API Access Well-documented APIs for programmatic access and integration. |
API access available for integrations and reporting, per developer documentation. | |
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Pre-Built Connectors Native connectors for popular ERPs, HR, claims, and policy admin systems. |
No information available | |
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Custom Integration Support Professional services/support available for custom integrations. |
No information available | |
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Data Import/Export Tools Facilitates bulk data movement into and out of the platform. |
Bulk data import/export of policy, case, and compliance data is possible as documented. | |
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Third-Party Content Feeds Ingests regulatory content from trusted third-party providers. |
Ingests regulatory feeds and content from major content providers (e.g., Thomson Reuters). | |
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Webhooks Triggers outbound events to external systems. |
No information available | |
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Custom Field Mapping Maps data fields between platforms for seamless integration. |
No information available | |
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Integration Health Dashboards Monitors success/failure of connections and data transfers. |
No information available | |
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Scheduled Synchronization Automatically syncs data between systems on a fixed schedule. |
No information available | |
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Single Data Entry Eliminates duplicate data entry by synchronizing records. |
No information available | |
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External Authentication Integration Integrates with external identity providers for authentication. |
No information available | |
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Legacy System Compatibility Supports integration with older or non-standardized systems. |
No information available | |
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Document Management System (DMS) Integration Connects with existing DMS tools for document storage and retrieval. |
No information available | |
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Custom Notification Channels Integrates with Slack, Teams, SMS gateways, etc. |
No information available | |
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Mobile Device Integration Enables access, alerts, or workflows via mobile applications. |
Mobile device interface for alerts, dashboards, and task completion is available. |
Training & Certification Management
(12 Yes /12 Known /15 Possible features)
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Training Content Hosting Ability to upload, manage, and deliver compliance learning material. |
Compliance training content (including videos) can be uploaded and managed. | |
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Automated Training Reminders Notifies users of upcoming or overdue training requirements. |
Automated reminders are sent for training assignments and deadlines. | |
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Certification Tracking Tracks user certifications and their expiry/renewal dates. |
Certification/completion tracking is available for all users. | |
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Course Completion Reporting Reports on completion rates and outstanding assignments. |
Reports on course completions and incomplete assignments are standard. | |
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Learning Path Customization Configurable training 'journeys' tailored to user roles. |
Training can be customized by departments and user roles. | |
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External LMS Integration Integrates with external learning management systems. |
No information available | |
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Training Quiz/Test Builder Built-in tools to create quizzes or knowledge checks. |
Quizzes and tests can be required for training modules for attestation. | |
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Multimedia Lesson Support Supports video, interactive, and document-based lessons. |
Supports video, document, and interactive content for learning modules. | |
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Regulatory Requirement Linking Links training to tracked laws/regulations. |
No information available | |
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Bulk Training Assignment Easily assign training to large user groups. |
Admin can assign training in bulk to user groups. | |
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Mobile Training Delivery Users can access training via mobile devices. |
All training accessible via mobile interfaces or app. | |
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Remedial Training Assignment Assigns additional training to users failing quizzes. |
No information available | |
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Training History Export Exports historical records of all completed training. |
Training completion data export available for reporting and audit purposes. | |
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Role/Function Based Training Matrix Matrix that defines what training is required for each user role/function. |
Matrix for mapping training by role/function available in setup. | |
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Automated Compliance Certification Generation Issues certificates of completion for compliance purposes. |
Automatically issues certificates for compliance training completion. |
Case & Incident Management
(14 Yes /14 Known /15 Possible features)
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Case Capture Portal Allows users to submit new compliance incidents or concerns. |
Case capture portal allows incident and disclosure submissions by employees. | |
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Anonymous Reporting Permits confidential or anonymous case reporting. |
Anonymous case reporting is a core function noted on convercent.com | |
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Intake Categorization Automatically classifies cases by type (e.g., regulatory, ethics, fraud). |
Cases/disclosures can be categorized automatically (fraud, ethics, regulatory, etc). | |
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Case Workflow Automation Automates assignment and escalation of new cases. |
Case workflow automation provided to route and escalate reported issues. | |
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Case Status Tracking Tracks status of every active case (open, under review, closed, etc.). |
Active cases are tracked by open/review/close status. | |
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Case Priority Tagging Enables tagging and prioritization of urgent matters. |
Urgent matters and high priority cases can be tagged and flagged for escalation. | |
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Case Attachments Upload supporting documentation and evidence. |
Attachments (supporting docs, evidence) allowed on every type of case. | |
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Case Notes & History Maintains detailed logs of all case-related actions and updates. |
Case logs and event history maintained for all compliance events, with detailed notes. | |
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Automated Case Notifications Notifies stakeholders of case updates or required actions. |
Stakeholders are notified automatically of relevant case events. | |
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Investigator Assignment Assigns cases to specific investigators or teams. |
Cases can be assigned to investigators or specialized teams. | |
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Resolution Time Tracking Tracks the time taken to close cases. |
No information available | |
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Linked Cases/Incidents Ability to link related incidents for trend analysis. |
Related cases/incidents can be linked for more comprehensive review. | |
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Integration with Whistleblower Hotline Connects with external hotlines for case intake. |
Supports integration with telephone hotline providers for whistleblower intake. | |
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Case Closure Documentation Requires closure notes and documentation for audit purposes. |
System prompts for closure notes and documentation on case resolution. | |
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Data Redaction Tools Supports redaction of sensitive information in case files. |
Sensitive information redaction options available for case files and reports. |
Support & Usability
(5 Yes /5 Known /15 Possible features)
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User Onboarding Wizard Step-by-step system setup and training for new users. |
No information available | |
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In-App Guided Help Real-time, context-sensitive guides embedded in the software. |
Product features in-app, context-sensitive guidance and guided help. | |
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24/7 Customer Support Support team available around the clock. |
24/7 customer support offered, according to service level agreements. | |
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Detailed User Manuals Comprehensive written guides for all features. |
No information available | |
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Contextual Tooltips Short explanatory texts on features/functions. |
No information available | |
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Live Chat Support Immediate help via chat within the application. |
No information available | |
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Knowledge Base/FAQ Searchable online resource library and FAQ. |
No information available | |
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Dedicated Account Manager Named support resource for enterprise clients. |
Dedicated account management available for enterprise-level customers. | |
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Product Updates Notifications Alerts to new features, bug fixes, or changes in the system. |
Product updates and new feature notifications provided via email or dashboard. | |
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Accessible UI/UX Design Features and layouts that comply with accessibility standards. |
No information available | |
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Mobile Responsive Design Optimized for easy use on all screen sizes and devices. |
Web/mobile interfaces designed responsively for any device. | |
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Custom Branding Support Permits interface branding/logos for each organization. |
No information available | |
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User Feedback Channels Allows collection of user suggestions and error reports. |
No information available | |
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Self-Service Configuration Admin users can configure most settings without vendor assistance. |
No information available | |
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System Performance Uptime Guaranteed average uptime over a period (e.g., 99.9%). |
No information available |
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