at Financial Technnology Year
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Medallia
Medallia is a customer experience management company that captures customer feedback across digital, voice, video, and social channels to enhance the customer experience.
Email: info@medallia.com
Phone: +1 650-321-3000
Web: https://www.medallia.com/
Products
Medallia Experience Cloud for Insurance
Category: Customer Feedback and Survey Tools
Category: Text Mining and Document Analytics
End-to-end customer experience platform tailored for insurance providers with real-time feedback collection, AI-powered text analytics, role-based dashboards, and automated alerting for service recovery. Features include claims experience tracking, renewal journey mapping, and agent performance monitoring..
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